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Orchard

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Hong Kong
1 review
1 helpful vote
Follow Antonella L.
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I found out about this site reading an article in the Toronto Star. I then went to the site and I ordered an iPhone 4. The site was very professional and it made it easy to place an order.
The phone arrived within two days along with an email that if you needed any help to contact
Them directly. The phone was in great condition as shown on their site. It hooked up with no problems. A follow-up email was sent to me to make sure everything was in order. I highly recommend this site if you are selling or especially buying an iPhone.

Date of experience: August 5, 2014
Canada
1 review
1 helpful vote
Follow Michael N.
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This is a company that you can trust to have your phone sold. Everything was quickly and efficiently handled by Orchard, and I was pleased to receive my payment earlier than expected. I would recommend this company to anyone.

Date of experience: January 20, 2017
Canada
1 review
0 helpful votes
Follow Joan L.
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My unlocked 'like new' iPhone 6S Plus was exactly that, with excellent customer service and email communications answering questions, timely delivery, and follow-up to ensure I was happy with everything. I do wish the charger was included in the price of the phone. I decided I prefer Android over iOS and there was no problem returning the phone and being credited. Orchard makes buying a used phone stress free (they now sell Samsung Galaxy, as well). I wouldn't hesitate to buy from them again and have recommended them to others.

Date of experience: June 15, 2017
Canada
1 review
0 helpful votes
Follow Alice B.
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My new iPhone 6s phone from GetOrchard is pristine, beautiful, perfect. I love it. It came in the mail in less than five business days. It works beautifully and I love it. I realize Apple is partly responsible for my phone's beauty, but I really like the vibe of Orchard. I once bought two iPhones from Groupon and one phone didn't work on arrival and the other's circuit board died six months later (had an Otterbox case on it). Groupon refused to do anything for me. GetOrchard has a completely different feeling. I will buy from them again.

Date of experience: March 12, 2018
Canada
1 review
1 helpful vote
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Good customer service
January 12, 2018

The phone I ordered is an iPhone 6 in 'very good' condition. When it arrived I initially thought it was a dud because it kept glitching during the start up and would freeze on the white screen with the apple symbol. However, after charging it for an hour or two it ended up powering on normally. Since then so far, so good. Battery seems a bit weak but that may be a general iPhone 6 issue. The sales representatives were very prompt to check in with me when my phone arrived in the mail, and quick to respond when I let them know I was having problems. And the phone arrived a day earlier than it was predicted to. Overall I am satisfied with my purchase.

Date of experience: January 11, 2018
Canada
1 review
0 helpful votes
Follow Ed J.
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Excellent company
August 11, 2017

I recently purchased an IPhone 5s. The phone was reported in "very good" condition. I think the phone is in MINT condition. Orchard service is excellent in all aspects. My phone arrived in Sudbury within 49 hours. Alex Natale was courteous, knowledgeable and answered all my questions.
The company maybe relatively new but they are open to suggestions and are looking for ways to service their clients better.
Well done, I'd recommend Orchard to anyone, their prices are competitive with anything on Kijiji PLUS you get free shipping and a 30 day warranty

Date of experience: August 11, 2017
Canada
1 review
2 helpful votes
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It actually works!
January 16, 2018

What I appreciated most about Orchard as a seller is their transparency. If you answer the questions honestly, they'll tell you exactly how much you'll get paid, and when you can expect to be paid. They take care of all the shipping logistics for you, send all the material you need, and you mail it off. They let you know they got it, and send you the money you were quoted via etransfer. Couldn't be simpler. Could you sell your own phone on Kijiji for a bit more? Yes, but then you'd have to waste your time with emailing random people and meeting up. If you want to get decent cash for your phone simply with no fuss, this is the way to do it.

Date of experience: January 15, 2018
Canada
1 review
1 helpful vote
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Great experience
February 6, 2018

I recently sold my iPhone 6 to this company, and the price I got for it was quite worth. It saved me the hassle of trying to sell online and the team had been super supportive. I had troubles with the e-transfer when they sent the payment the first time, and they were quick to respond. I would definitely recommend to anyone trying to sell their old phones.

Date of experience: February 5, 2018
Canada
1 review
13 helpful votes
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Great Experience!
April 10, 2019

I was a bit hesitant in sending my 4 older iphones to Orchard, but I was pleasantly surprised with the service and care provided by Orchard. A nice box and shipping label made it simple to send them all in, and after their assessment the phones were listed for sale. I patiently waited to see if they'd sell, and was pleased to find money sent to me after the 4 weeks I agreed to wait. I will recommend this service to anyone looking for top dollar for their used phones.

Date of experience: April 10, 2019
Canada
1 review
1 helpful vote
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A Simple Sell
April 12, 2019

Great experience selling my phone through Orchard. Usually I sell through Craigslist, but it was nice to avoid all the scammy messages and low-ballers and just get it done for a reasonable price. Thanks!

Date of experience: April 11, 2019
Canada
1 review
1 helpful vote
Follow Emilie D.
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Very satisfied!
November 3, 2018

Someone at Videotron recommended this app. To me after changing my Iphone. I had a really great experience even if I was a little septic at first. The company gave me the money that they say they would... and its a good amount! So I'm really happy!

Date of experience: November 1, 2018
Canada
1 review
0 helpful votes
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Having purchased two direct-to-landfill quality phones for my daughter, the thought of buying another filled me with dread. Clearly, you get what you pay for, but I couldn't bring myself to purchase a new iPhone for the 14 year old. A friend pointed me to Orchard, we purchased an unlocked 5S, and life, for the moment at least, is good! Great site, easy to use; fast support and fast shipping.

Date of experience: April 12, 2018
Canada
1 review
1 helpful vote
Follow Danielle S.
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I absolutely rely on my iPhone for business including taking credit card payments. When I put my almost new iPhone 5c through a washing machine cycle, I was desperate. After hours on Craigs List, etc, I was beyond hope of reliably replacing it safely and affordably. When I came across Orchard my first thought was that at those prices it must be a scam. Read reviews and did a bit of digging and went for it. Nothing could have been easier, affordable, efficient, and good communication too. Love my new-to-me iPhone.

Date of experience: November 13, 2014
Canada
1 review
1 helpful vote
Follow Dan G.
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Every aspect of using Orchard to sell my iPhone was easy from getting a quote, receiving instructions to send the phone, notice of receiving the phone, new quote once phone actually received by Orchard, and finally your payment delivered electronically.
You're kept informed every step of the way.

Date of experience: December 14, 2018
Canada
1 review
0 helpful votes
Follow Emily R.
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I wanted to try to get a little bit of money for some old phones (both mine and some family member's) as well as have them go to a new home instead of just throwing them into electronics recycling. The process was very easy, they gave a fair price (and even increased the amount after they received the phone and did a visual inspection) and sent me payment promptly via Interac e Transfer. They kept me up to date on the process and also mailed me the shipping materials to send the phones to them.

Date of experience: May 23, 2018
Canada
1 review
1 helpful vote
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Bought a mint iphone 4s after my old one got wet. Easy to use service and not much more than prices on Craigslist or usedvic, and with a 30 day warranty and all done online. I'd definitely use Orchard again for both selling and buying an iphone.

Date of experience: November 14, 2014
Canada
2 reviews
2 helpful votes
Follow Heidi M.
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Great Experience!
July 23, 2019

My phone arrived one day earlier than expected, and I received it in very good condition. My old SIM card fit right into my new phone and the set up was very easy, with step by step instructions. I am very pleased with my purchase and would do it again.

Date of experience: July 22, 2019
Canada
1 review
17 helpful votes
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W-O-W!
May 27, 2020

Orchard is a fantastic and honest company. I had a number of phones that needed to be sold - they were just collecting dust - but I was worried about selling them myself and being responsible for them if they didn't work. Orchard took care of me! They were very straight forward and open about how much my phones were worth and why, and when it came time for payment, the money was eTransferred right on time! I am also particularly thankful to Orchard, as they helped me get a little extra cash when I needed it because of the COVID19 pandemic. So amazing!

Date of experience: May 26, 2020
Canada
4 reviews
4 helpful votes
Follow Brent S.
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I used Orchard this site about a month ago replace the 4S that I had managed to lose. I was mildly reluctant to pay for a used iPhone before I got a chance to assess its condition, but I sure am happy I did. They phone shipped the next day and it was in excellent condition.

The only mildly negative thing I would say is that the box they used for shipping was fairly dull.

Date of experience: February 18, 2014
Canada
1 review
0 helpful votes
Follow Mindy S.
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I sold my old iPhone 5s through Orchard since I couldn't be bothered to find a private seller. The app gave me an estimate of how much they would give me, and when I sent in the phone they actually said they would give me $20 more since it was in better condition than I had thought! Received my money as promised within weeks. So much easier than meeting sketchy people on kijiji!

Date of experience: June 1, 2017

Overview

Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.

service
152
value
151
shipping
145
returns
57
quality
136
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