website thubmnail of Orchard

Orchard

How would you rate Orchard?
grey star
grey star
grey star
grey star
grey star
Canada
1 review
0 helpful votes
Follow Andy L.
Unfollow Andy L.
Send Message
Share Review
Report Review

I put my iPhone up for sale with GetOrchard. I put down a conservative estimate and Orchard came back stating my phone was actually met a higher criteria. Very honest and reliable service, would definitely use it next time I sell my iPhone!

Date of experience: May 23, 2017
Canada
1 review
0 helpful votes
Follow Martin E.
Unfollow Martin E.
Send Message
Share Review
Report Review

I ordered an iPhone 6s through Orchard after my phone broke and it came within a few days. The customer service was attentive and guided me along the way (Everything from my credit card payment, to shipping/delivery, to checking up on me after I've used the phone). I would recommend this to my friends and family, it's a fantastic and affordable alternative to buying new phones

Date of experience: July 19, 2017
Canada
1 review
0 helpful votes
Follow Rochelle W.
Unfollow Rochelle W.
Send Message
Share Review
Report Review

I ordered the phone and chose regular shipping and was told it would take 4-9 business days. It took only 2! I love my factory reset phone, it works like new for half the price! Would recommend Orchard to anyone!

Date of experience: April 5, 2017
Canada
1 review
0 helpful votes
Follow Harvey M.
Unfollow Harvey M.
Send Message
Share Review
Report Review

Awesome experiences
October 27, 2017

This is the 3rd phone we sold through Orchard and have purchased 2 from Orchard. Their people deliver exactly what is promised with ease. I have no regrets or concerns by strongly recommending Orchard.

Date of experience: October 26, 2017
Canada
1 review
0 helpful votes
Follow Sand S.
Unfollow Sand S.
Send Message
Share Review
Report Review

Wow! My Iphone 6s Plus arrived 2 days after ordering. Popped in my SIM card from old one and I'm off and running. Phone was so beautiful and clean I was almost hesitant to touch it. Would order from Orchard again and will recommend to friends and family.

Date of experience: August 2, 2018
Canada
1 review
3 helpful votes
Follow Amanda C.
Unfollow Amanda C.
Send Message
Share Review
Report Review

I wanted to get rid of my iPhone 6S and Orchard made it so easy. They sent me a pre-paid shipping label and I only had to go as far as my local post office. I got my money when I was promised. Super happy with the transaction.

Date of experience: October 10, 2019
Canada
1 review
1 helpful vote
Follow Rod M.
Unfollow Rod M.
Send Message
Share Review
Report Review

Bought Iphone 5S
October 22, 2016

The phone was a fair price and works fine so far. Buying from Kijiji or Craigslist is just too risky, as there is no recourse if the phone is faulty and I don't have time for that either. The cost of a new Iphone is so high, and it comes right off the bottom line so I am so happy these guys have provided a viable option to get a discouonted iPhone.

Date of experience: October 19, 2016
Canada
1 review
1 helpful vote
Follow Inga T.
Unfollow Inga T.
Send Message
Share Review
Report Review

I've now sold 2 phones and bought 2 phones with Orchard over the past few years. Their service is user friendly and efficient for both buying and selling. The prices are for both selling and buying are far superior to those offered by cell service providers. I recommend Orchard all the time. Friends and family who are initially skeptical are super impressed when I show them the website and tell them about my positive experiences.

Date of experience: December 19, 2018
Canada
1 review
0 helpful votes
Follow Matt B.
Unfollow Matt B.
Send Message
Share Review
Report Review

Seamless experience!
January 4, 2019

Loved the experience. Easy to use app that provided a quote and easy to send in pre-paid box. After sending in the phone, Orchard actually let me know my phone is worth more than originally quoted! Not often will a company do that and give more money than promised. Will use again!

Date of experience: January 3, 2019
Canada
1 review
2 helpful votes
Follow Leona M.
Unfollow Leona M.
Send Message
Share Review
Report Review

I purchased an iPhone 7 plus in very good condition to replace the one I lost on vacation. I opted in for rush delivery and the phone came in one business day which was awesome! The phone has a couple nicks but that was to be expected since I didn't buy one in like new condition. Overall, a very good experience with orchard!

Date of experience: January 21, 2018
Canada
1 review
0 helpful votes
Follow John L.
Unfollow John L.
Send Message
Share Review
Report Review

At the time of this writing, I have a really good experience with Orchard. After my 3 week wait period after they received my iPhone I received my money as quoted. Had great communication with them and they were there every step of the way.

Date of experience: November 1, 2014
Canada
1 review
1 helpful vote
Follow Khaven S.
Unfollow Khaven S.
Send Message
Share Review
Report Review

Truely Amazed
November 11, 2016

I am honestly very grateful that i found this company when i did because i just received my phone and its awesome! The staff were also super helpful i would recommend this to anyone. Honestly i was skeptical at first because it was too good to be true but it was hella worth it!

Date of experience: November 10, 2016
Canada
1 review
1 helpful vote
Follow Edward N.
Unfollow Edward N.
Send Message
Share Review
Report Review

I have excellent experience selling my iPhone 4s with Orchard, great customer services and I got my money as promised within the time frame. Highly recommended for anyone who wants to sell their iPhones.

Date of experience: January 31, 2015
Canada
1 review
0 helpful votes
Follow April H.
Unfollow April H.
Send Message
Share Review
Report Review

We purchased my daughter's phone from Orchard a few months ago. We have had 2 warranty issues and both times I was very pleased with the customer service department. I experienced quick responses and both times shipping to repair the phone was covered by Orchard. We purchased the extended warranty and it turns out that was a very good idea for us.

Date of experience: June 20, 2017
Canada
1 review
0 helpful votes
Follow Kelly L.
Unfollow Kelly L.
Send Message
Share Review
Report Review

Orderd iPhone 4s, received it in two days, works great! Also fantastic customer support. They even helped me with advice how to get my old iPhone 4 working again. I'd buy again from this company. Kelly

Date of experience: December 7, 2016
Canada
1 review
1 helpful vote
Follow Catherine A.
Unfollow Catherine A.
Send Message
Share Review
Report Review

I havent found better pricing anywhere. With three kids all wanting the features they are used to when using Mums phone... you get the picture.

To date I have made three phone purchases with GetOrchard and each time received exactly what was advertised. The two iphone 4s I purchased way back when are still working! Recently my sons iphone 6 started playing up but since I purchased Orchard Care with that purchase it was nothing more than an inconvenience. GetOrchard sent prepaid postage and within a short time the phone was fixed, tested and returned to our door and my son hasnt complained since! I always recommend GetOrchard to friends and associates as Ive only had positive experiences with them, but now I would also highly recommend the additional purchase of Orchard Care because technology sometimes glitches out! Catherine.

Date of experience: January 30, 2018
Canada
1 review
1 helpful vote
Follow Grant W.
Unfollow Grant W.
Send Message
Share Review
Report Review

Quick, easy, and pain free.

Had a friend recommend Orchard to me when I mentioned selling my 5S on Craigslist. Downloaded the app, got a quote, and entered my address. A few days later I had a flat-packed box and shipping label. Mailed it off, waited a bit, and just got paid by Interac E-transfer today.

Date of experience: November 12, 2014
Canada
1 review
0 helpful votes
Follow Josh I.
Unfollow Josh I.
Send Message
Share Review
Report Review

Purchased a used iPhone 6s off orchard and there's been no problems so far! Amazing service as they will follow up until you are fully satisfied. Received the phone in time, and it was very accurate to the descriptions on their website.

I've been recommending Orchard to all my friends/family/colleagues who are looking to purchase any used iPhones or Androids.

Date of experience: November 3, 2017
Canada
1 review
0 helpful votes
Follow Mike C.
Unfollow Mike C.
Send Message
Share Review
Report Review

Pleasantly suprised
October 6, 2017

Getting older and needed a bigger screen on my phone. Found Orchard in a google search. Found a IPhone 6s Plus at a reasonable price. Purchased it and paid the extra $20.00 for expedited delivery. Ordered on Wednesday the phone arrived Thursday. Item looked to be in great condition. Had the phone up and running that day. Hopefully the phone will last me a few years and I will go back to Orchard for a new one.

Date of experience: October 6, 2017
Canada
1 review
0 helpful votes
Follow Todd S.
Unfollow Todd S.
Send Message
Share Review
Report Review

This is the second time I have used Orchard. Both times I have been very satisfied. Shipping is quick, phone quality is better than the claim and no hassles. I can trust that I am getting exactly what I want.

Todd S

Date of experience: October 23, 2017

Overview

Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.

service
152
value
151
shipping
145
returns
57
quality
136
This company does not typically respond to reviews