Overview
Geekbuying has a rating of 3.7 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 10th among Electronics sites.
I ordered a phone and It's been 24 days since they shipped the product from their warehouse, I've no clue why the phone hasn't arrived in my country yet! I tried to call them, their Service Manager's number says, "this number is blocked for all the customers", why the hell does the number even exists then? Seems like i've made a HUGE mistake, never gonna buy again from Geekbuying, stay away.
My order number: #*******
I did not receive my product because there was no stock! But I have to say that the attention was perfect! The response to all my emails very quickly and totally honest with me. Refund as expected. Very good work, Corinne and Jessica. Keep working like this.
They put items on pre-sale and then they keep your money and never send you the products you bought, even after they are in stock so that they can charge you full price.
Plus, they tried to bribe me into writing a 5 star review before even sending me the phone. They also ask for your passport and picture of credit card.
I will never even think of buying there again.
This is not the first time I buy from geekbuying. Their service is outstanding, I can provide with plenty of proofs.
Fast shipping, always well-packed, original branded items with security factory packaging. All genuine at at the best price of the market, perfect speaking English at the live chat... this is geekbuying.com, i love this store and it's been my favourite one for years
Unfortunately I had the worst possible experience ever. I have ordered a phone and payed extra for quick shipping (5 buss days) this happened over 30 days ago. I have still not received the phone. I have send over 10 email to every contact I have found, but I got no response. I tried the life chat, but nobody ever replayed either. I am dealing with paypal to get my money back. Good luck everyone
After my order I've gotten an email from their support that they are out of stock (which should be noted on the website and not let me order) and gave me an option (same device, different color) I can switch to and have my order shipped faster than waiting for the original color to arrive. I was disappointed that my order was delayed so much but they were very friendly and answered my questions well.
I bought a tv box device from GeekBuying.com on arrival it was defect as it didn`t work i contacted them they only offer to repair it but then I must pay again the shipping costs that is a total of $120 and they only offer $20 they do not even want to refund me this is the worst online store that doesn`t commit to their online promises i will not that any person use their services as they are a complete scam service
Ordered product on Nov. 26, never heard anything from them after that. Emailed support on Dec. 07; six days later finally received a DHL tracking number and said my package already shipped on Dec. 12. But after checking DHL's website, the shipping status is "Shipment information received" and never updated since Dec. 07; which means DHL has never received the package yet! Very slow support and provide incorrect information. Already open a dispute through Paypal.
Hi, I'm a buyer from Brazil. And I had a great experience given the conditions that my country momentarily imposed on imports. Every time I needed a service was fast, the store offers a great varieties of products and with great prices. It is quick to send your product, even in a country with delays for deliveries like mine. If it were to cite criticism, I would ask to put new forms of payment for my country.
Geek buying handles the sales and after sales equally professional. I would like to share my experience, I purchased a mobile in early 2017 somehow it got damaged and the microphone was not working. Geek buying followed up for the repairs bit it was not possible, however they offered me a refund even after more than one month use. Thanks Geekbuying
I have to admit that when I've seen for the first time the ads about this website it seemed suspicious. I went all over the place to read about it before I made the first purchase. However, I was instead amazed by the speed of delivering the products, the easy to purchase and last, but least, the products I've got itself. Tracking the transportation was impeccable as well. I do recommend buying from Geekbuying.
Dear Marius T.,
We appreciate that you took the time to share your experience with us.
There are lots of products of superior quality and reasonable price.
Be sure to revisit Geekbuying.com soon for all our latest offers.
Best Regards,
Geekbuying.com
The customer support is very good.
I accidentally ordered a wrong type of device and I noticed it after the payment.
I asked them for correction and everything was ok.
My transport questions are always answered promptly and helpfully.
Delayed deliveries. Package perfectly packed.
I used after-sales service for a Windows activation issue, they were quick and efficient to fix my problem.
I recommend this site for their efficiency and the seriousness of their service after sale.
Jean-Pascal
I've had to cancel order 2 times now, because of financial issues, and geekbuying.com was really helpful and broadminded with my problem. They refunded my money and cancelled the order within days. I'm really satisfied with their service. The other orders i made came in good condition, and their products are original and securely packed.
Geek buying is a failure. Absolutely pathetic service. Placed order and paid for expedited delivery. Supposed to be delivered in 7 days, 5 days past order still showing pending. Checked again and again with the customer service. They are putting blame on a person in their department who has to confirm with me on email about the order. That person whose English name is jessica, forgot to send me the email for confirmation on two consecutive days and then went off on a weekend. Live chat would blame everything on her. In the end I have been robbed off over a thousand dollars. I have no phone and I don't know if they will return my money. FRAUD FRAUD FRAUD.
Dear Customer,
We do apologize for the inconvenience it may have caused you.
Our Risk control department Jessica has checked your order again, the payment on your order is approved and we have processed it in priority.
Kindly check your email for more details.
Sincerely Yours
Customer Service Representative
Geekbuying
www.geekbuying.com
A great trading platform! Bought a TV box, shipping was very fast. Everything came well packaged. The battery cover of the remote does not close, but I without any problems returned the $5. The only drawback is that very long awaited response to my first letter about the cover of the remote. Order Number: #*******
They say in their site:
"For overseas warehouse orders, 1-2 processing days"
The 2 days already passed, I already emailed them... no answers.
Usually I would wait a few more days, but reading all this and other reviews in many other sites, I'm very worried about my money and I think that I made a HUGE mistake in buying from them. I hope that I'm wrong and they will send me the phone.
My order is #*******
Hi dear customer,
We are sorry for the inconvenience that may cause to you.
Here we checked your order is in our HK warehouse, it is not overseas warehouse order, we usually need 2-7 business days to process.
We would appreciate if you can contact our customer service for confirming earlier, thank you.
Wish you have a nice day.
Geekbuying.com
Ordered an android box from geekbuying paid the extra for DHL, contacted DHL who told me tracking number is wrong, this makes me believe that my item was not even shipped and will have to wait a month or more for my item. Seems I have been cheated out of the extra money I paid. Item is for a sick relative whos Birthday it is in a week. No communication from geek. Never again if this turns up in a month or more
My husband had ordered a watch for me from this site for mother's day. When we received it, it was damaged. He accidentally deleted the email that had order # so i had been emailing support after sale team since the day i received the watch, also gave them the sticker that was on the box but they keep saying they need the order #. I keep telling them I do not have the order # but what other information do you need to give me refund and they keep circling back to order #. Now they are saying if its been a week, they will only do repair!~ I do not want to repair it, I want to return it and get my money back! Is that too much to ask since you sent me the damaged watch? Never buying from this place and will be sure to tell other people as well!~
I had ordered a VR headset on this side (order *******). Unfortunately I did not receive them because the product was cancelled, but the client service was super polite and friendly and I got my money back really fast and without trouble
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
Our product categories can be sorted based on how you want to shop. You can search for products according to price, brand, or specifications. Once you have found a product you love, add it to your “Wishlist” to keep it, or add it to your cart and continue to check out. The checkout process is made to be simple and secure. We accept all major Credit and Debit Cards: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, JCB, DINERS CLUB, ELO & HIPERCARD. We have also partnered with PayPal and local payment methods like KLARNA, SOFORT, Przelewy24, GIROPAY, IDEAL, KONBINI, BOLETO & PIX, OXXO, aiming to offer our customers an even more secure and convenient shopping experience.
We at Geekbuying work tirelessly to ensure your orders are delivered to your doorstep as fast as possible. We ship our products to hundreds of countries and have warehouses worldwide. You, the customer, are kept in mind in every aspect of the shipping process, so we only use trusted carriers to ship our goods. If you have any inquiries throughout the shipping process, our customer service will be there to help.
Geekbuying has local warehouses in Spain, Germany, Italy, Poland, and America. All orders from our regional warehouses have fast duty-free shipping and will be dispatched within 48 hours. We also have warehouses in Hong Kong and China that support worldwide shipping. For after-sale support, we have repair stations located worldwide.
Our customer service team works around the clock to help you with any problem. If you want more information about a product, have a question regarding our website, or have any type of inquiry about your order, we are here for you. You can reach a Customer Care agent by emailing us at service@geekbuying.com or messaging our live chat.
Business History
And it has been more than ten years since then. The cumulative number of registered users exceeds 5 million; Geekbuying has sold more than 300,000 products to
more than 200 countries and regions. Due to the love and votes of users, Geekbuying has won many international awards, such as the "outstanding merchant award" from PayPal.
Geekbuying is committed to building a world-leading cross-border brand channel ecosystem.
The company has three core values: respecting people, exceeding customer expectations, and pursuing excellence. We always believe that users are the driving force, and our goal is always to be the most sincere company.
Geekbuying has been reported by many well-known media and recommended to consumers, such as tech advisor, TechRadar, toms guide, etc.
24-hour customer service; you can reach us at anytime
GeekBuying has established an excellent customer service system with a well-trained service team. Contacts can be found on the Contact Us page for customer inquiries; normally, the support team will get back to you within 24 hours. Customer satisfaction reviews can be found on the review website Resellerratings.com.
In June last year, Geekbuying successfully celebrated its 10th birthday and launched its new UI, covered by major media outlets such as Yahoo, Macworld, PCWorld, TechHive, etc. The founder of Geekbuying said: "The 10th anniversary is an opportunity.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Wickus,
We apologize for the inconvenience it have caused you.
For this case, our aftersale colleague has provided a new offer for you, kindly check your email.
Best Regards,
Geekbuying Service Team