Overview
Geekbuying has a rating of 3.7 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 8th among Electronics sites.
I was looking for a phone and some headphones. At geekbuying I found the lowest price, and when I needed help with a question on the shipping, a nice person helped me out on the live chat and I didn't have to wait for a response
My experience: I bought a smartphone from them. They promised to send it from 5 to 7 days after purchase. 3 weeks after I contacted customer service they told me the item was out of stock and they didn't know when it will be available again.
They offered me a different model to the one I wanted, I refuse. I asked for a refund. They offered me same model in a different color. I asked for a refund. They told me to patiently wait. I accepted the same item in different color. They send nothing in approximately week and a half.
I opened a dispute on paypal, nearly to the end of the dispute I received a phone in a colour that I didn't want with crappy accessories that broke in the second week of use.
I will never buy nothing from them again, neither you should.
I mistook the operation and purchased the item at a higher price than the usual price.
When asking for a refund, Geekbuying immediately refunded the difference. I am satisfied with quick response and low price. Thank you!
I purchased an e-bike from them that was defective. It took a while, but with the help of PayPal I was able to get a refund. However a) it cost me 130 euros to ship the bike back and b) i posted a 1 star review about the bike (a Fiido D11) a month ago which has not yet appeared on their website. I tried to go back and post another review, but the site tells me I have already commented and cannot comment again. So, they are just not posting my 1 star review. So, beware of this bike and the honesty of their reviews...
I bought a tablet from them. It arrived but the touch screen was malfunctioning. I contacted support and they suggested that I will ship it back and get a refund.
I sent it back. It took them a while to get it. Then, they did not refund me immediately but set it to the manufacturer for inspection. Only then - they gave me a refund.
Slow... but at the end I got my money back (except for the shipping fee back to China). Better than the usual Aliexpress/Ebay seller.
I used GeekBuying to purchase a cell phone (ZTE Nubia Z17 order *******) which arrived with Chinese ROM. I contacted GeekBuying and they offered to refund me. And so they did!
The only think that they have to work on, is time, they have to be faster.It took a long time.
Thank you Una!
But all is well that ends well!
I bought a product from Geekbuying. The product arrived very quickly, but the customs in my country didn't allow me to get it into the country.
I sent it back to Geekbuying and they refund me, without any problems.
I ordered a Global version of a phone, got sent the Chinese version, after a week of email exchange I sent the phone back (so far have not been reimbursed for the shipping costs) and got refunded on my initial purchase.
This has not been a pleasant experience in any way for me.
A few days passed after my purchase and several very bad things have happened:
* I have found out that the phone I bought is actually the Chinese version of it, while I was purchasing the Global version
* The support stopped responding as soon as I told them that. Beforehand they were very quick and responsive while I was positive
* The phone started showing concerning signs like WiFi not working, not being able to download from Google Play Store, apps crashing.
* The support does not respond to any of my emails now and I'm starting to think I will be stuck with this not working properly device which is not what I ordered
Be very wary of what you buy and what you receive. I hope my issues get resolved and I get a replacement device which is truly the Global (or EU/UK version) as very soon I think I will have to stop trying to make this work and move on to another phone. If so, I would never consider buying from this seller again.
If something happens (either positive or negative) I will make another update of this review
I bought a new phone this week. Delivered for 2 days, with plastic case and glass protector. All that for the lowest price I could find online anywhere. I also asked for a UK charger and their customer service responded very quickly.
Overall, truly a 5 stars experience and cannot recommend enough!
Be aware that they are sold used phones as new one - I bought One+3, when I opened box I found some sh$% phone which was sold in UK on 2016 - Geekbuyjng sold me as new one the even fraud the box and put manufacturing data 02.2018.
Phone has no NFC, screen was some fake cheap LCD which was found in garbage, my unit has no WIFI no BT.
Smell from box was so disgusting that I have to hold my breath.
I send it back over one week ago but no refund at all!
Be careful! Don't buy anything from this cheaters
Hello Customer,
Thanks for your purchasing from us.
We do apologize for the inconvenience it have caused you.
Kindly let us know the order ID to check further details.
We will arranged a refund for you once we get the confirmation.
Geekbuying Service Team
It is a very good page for shopping, but the support they offer is a bit slow, but I guess it will depend on the region where the purchases are from. Here in Mexico it takes 8 to 10 hours to respond, but the support is very good.
Best company and best service!
I have a very good and comfortable experience in co-operation with this company. Fast and accurate deliveries, quality products, good and competitive prices, many good reasons to continue working with them!
I bought a tvbox from GeekBuying and i had an issue with it.
I send the item to them at first days of December 2015 and until today 14 april 2016 they spoof me.
Ι have send them over 15 emails, they say different excuses and the don't send it back. The result is that i have paid for an item and 5 months now they fool me and i don't know when and if i get it back.
5 months of lies
Hi dear sir,
Could you please inform us your order number so that we can check for you?
We'll try our best to solve the problem.
Thanks a lot!
Helped me get parts for my purchases and great communication! I am a very happy USA buyer!
I needed to buy some extra lenses for my VR units and they gladly helped me source them and get some extra pairs. Great company!
Buying from a different country you would expect difficulties. However from purchase to delivery here in the UK from China, was very good.
The only issue was the length of delivery time, but this was well supported by the tracking system.
Very pleased with the outcome of this purchase
The stock of the requested product had been exhausted. After rejecting some alternative proposals, kindly suggested by the staff of GeekBuying Tracking Support, I have recovered without any problem the full amount of the canceled transaction. The trust level in GeekBuying remains unchanged for future business transactions.
I had a problem with my android tv. I contacted the support and sent the problem. They gave me a 50% refund. The support was very good and they answered all my mails quickly. I and my family will keep ordering from geekbuying the support is great and the service too
Thank you very much for helping Grace, I'm very satisfied. Very quick shippment, when I asked something about my order they responded very quickly and kindly, that was my first ordering from geekbuying but absolutely won't be last one
Thank again Grace
Bought a chuwi 8 inch tablet from geekbuying. The tablet came in real good cond. But would not work, sent back to them at my cost, according to the geekbuying policy. I should have received a refund,,, never happened! Now they have my money, my postage and the chuwi tablet. Beware of this company... In all fairness i received the tablet back after 2 months and it works fine. The problem seems to be when the company sends a bad product the returns are really awful...
Hello dear sir
We are so sorry that, could you please inform us your order number so that we can check for you?
Always, we'll refund to you once received the tablet you returned.
Anything else, feel free to contact our service.
Nice day！
Ordered these Bluetooth MP3 waterproof headphones that weren't actually waterproof as announced by the brand. 1 week later they died. They offered me the option to send the item for repair, or be partially refunded. Chose to be refunded which they did. All good.
I'm a buyer from the UK and I purchased a laptop. I had a several questions about the laptop and they were answered very quickly. I'm very happy with the service and the laptop is fantastic value for money. I will definitely be buying again from this website.
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
Our product categories can be sorted based on how you want to shop. You can search for products according to price, brand, or specifications. Once you have found a product you love, add it to your “Wishlist” to keep it, or add it to your cart and continue to check out. The checkout process is made to be simple and secure. We accept all major Credit and Debit Cards: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, JCB, DINERS CLUB, ELO & HIPERCARD. We have also partnered with PayPal and local payment methods like KLARNA, SOFORT, Przelewy24, GIROPAY, IDEAL, KONBINI, BOLETO & PIX, OXXO, aiming to offer our customers an even more secure and convenient shopping experience.
We at Geekbuying work tirelessly to ensure your orders are delivered to your doorstep as fast as possible. We ship our products to hundreds of countries and have warehouses worldwide. You, the customer, are kept in mind in every aspect of the shipping process, so we only use trusted carriers to ship our goods. If you have any inquiries throughout the shipping process, our customer service will be there to help.
Geekbuying has local warehouses in Spain, Germany, Italy, Poland, and America. All orders from our regional warehouses have fast duty-free shipping and will be dispatched within 48 hours. We also have warehouses in Hong Kong and China that support worldwide shipping. For after-sale support, we have repair stations located worldwide.
Our customer service team works around the clock to help you with any problem. If you want more information about a product, have a question regarding our website, or have any type of inquiry about your order, we are here for you. You can reach a Customer Care agent by emailing us at service@geekbuying.com or messaging our live chat.
Business History
And it has been more than ten years since then. The cumulative number of registered users exceeds 5 million; Geekbuying has sold more than 300,000 products to
more than 200 countries and regions. Due to the love and votes of users, Geekbuying has won many international awards, such as the "outstanding merchant award" from PayPal.
Geekbuying is committed to building a world-leading cross-border brand channel ecosystem.
The company has three core values: respecting people, exceeding customer expectations, and pursuing excellence. We always believe that users are the driving force, and our goal is always to be the most sincere company.
Geekbuying has been reported by many well-known media and recommended to consumers, such as tech advisor, TechRadar, toms guide, etc.
24-hour customer service; you can reach us at anytime
GeekBuying has established an excellent customer service system with a well-trained service team. Contacts can be found on the Contact Us page for customer inquiries; normally, the support team will get back to you within 24 hours. Customer satisfaction reviews can be found on the review website Resellerratings.com.
In June last year, Geekbuying successfully celebrated its 10th birthday and launched its new UI, covered by major media outlets such as Yahoo, Macworld, PCWorld, TechHive, etc. The founder of Geekbuying said: "The 10th anniversary is an opportunity.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear neil d.,
We are sorry for the inconvenience.
Please let us know your order number so that we can check further details regarding your order issues.
One of our customer service representatives will reach you via email shortly.
Best Regards,
Geekbuying.com