Garrett Wade

Today, my husband and I selected items from Garrett Wade after having received $200 in gift certificates from a family member. Upon the checkout process - it asked for our credit card information even though our purchase balance was less than the total amount of our gift certificates. I noticed, before the final checkout screen a small statement that said "if you haven't yet entered a gift card code, click here" so I did. All that did is send me back to the order screen. And there still wasn't a place to enter the gift certificate numbers to redeem them. So, we kept clicking back to the cart screen and finally found a place at the bottom to enter the codes. So, each code was entered (2 total for the $200) and the amounts of the gift cards were subtracted from the balance of our order. I thought "cool" it will work now. So then, we clicked the button to finalize our order and it then said "credit card invalid". And didn't prompt to go back to the payment screen or say the order was finalized - it went nowhere. Then - I printed a copy of the cart thinking I could just exit (because the order never finalized) and restart the computer, then revisit the site and try again to place the order. Yet, when I did this, it said we could no longer redeem the gift cards. I checked our email to see if the order had actually gone through. Nothing. So, it appears now that this company has essentially stolen the $200 from my relatives who generously gave us this gift as we do not have an order placed and cannot redeem the gift cards. Additionally, I am concerned that our card is going to be charged. I called customer service immediately. I was told we have to wait 24 - 48 hours to see if the cards receive a balance again and to make sure the order didn't go through. I asked what to do if in 24 - 48 hours there is still no resolve. She couldn't tell me anything nor was there any supervisor available. The only information she could give me was her first name, literally. I was also told that she couldn't take any information down regarding this issue but I could request a supervisor to call back in 24 - 48 hours. This seems extremely fraudulent to me. I have never experienced this issue with any other online purchase I have made with any company. I would never recommend that anyone give them business. What should have been an enjoyable experience has turned into a horrible one that resulted in distrust.