FragranceBuy

All my perfumes reach and were in perfect and original packaging. Also the prices are very competitive to the other sites I was looking at. Wished that the site would have a better layout for mobile users or even an app.

I reached out to the fragrancebuy team for a glitch in the system. I recognize that things like this can happen, nonetheless the team reassured me about investigating and resolving the issue reasonably. There's a reason I've made it to their "eau addict" tier, best prices and customer appreciation.

Fragrance Buy was recommended to me as a reliable business with excellent service. I was very satisfied with my experience. The product was reasonably priced, and it arrived within a few days of ordering.

Overall my experience with your site has been pretty good but it could be better.
The loyalty program doesn't move the needle for me. I can get the same thing from the other sites I purchase from without being loyal to them.
The actual application that you use has glitches that you should already know about.
A good feature would be to give a list of all the products that are a similar scent to the item we select. That may prevent me from holding off on a purchase until it comes in stock or buying something from another site that may not even be the same product.

Satisfied with all of my purchases. Highly confident that the products purchased are never compromised. Sometimes I wish some products were more readily available but I understand with some products being more popular than some.

I am absolutely thrilled with every interaction possible regarding your website…your customer service is speedy, the product you offer are impressive, the prices are spectacular. The only caveat is… I wish your return policy was better. I wish I could've returned a product that I was completely unsatisfied with, yet I had opened it up. How would I know if I'm happy with a product or not unless I test it?
According to your policies and procedures, even if I'm completely unhappy with your product, I can't return it unless it's unopened🤦🏻🤷🏻‍

Even i asked not to ship my orders as i no longer needed it still i have to receive it and return everything to process a refund. Until now im waiting for the response of return label to resolve this matter and get my money back or payment.

Emailed a customer service in less than an hour to change the address when i placed an order for a wrong address. Was replied with "Unfortunately, We cannot change the address"
Such a ridiculous response already. Then was informed that the package is on hold to be picked up. WTF. I asked you guys to cancel the order coz i already placed a new one. Now why would i go to pick up the package. Instead of asking customers to pick up the orders why can't you just deliver it or change the address in the first place when asked to do so

As soon as i received my package i called you but got a recording saying best way to reach us us by email so i sent you an email 8 days ago and this is the response i got! WTF
Terrible customer service

Been good experience shopping with fragrance buy for most part - prices are great and shipping is acceptable even from Canada. However - customer service needs help. I accidentally bought the same fragrance twice and there is no way to cancel the order or get help with it. I emailed customer service and never heard back (already received fragrances) and when tried to call could never get anyone on the phone. I understand there are some things you forgo to get better pricing and like what this company does but there has to be a way to get help with order issues and basic needs. Would have been 4-5 stars and has been in the past but gotta be honest with overall experience in this case.

My experience was very good. I would really like you to verify emails as quickly as possible. Sometimes a person makes a mistake and wants to change the order, but it's already too late. Express delivery takes a bit long. It could be faster, especially since it is paid and your warehouse is located in Scarborough. Overall, everything is very friendly, the products are genuine, and I have no complaints.

Very fast delivery how ever one broken bottle. But I msg company right away, sent photos of damaged product and very quick responsive to satisfaction for making it right.
I'm ordering again. Great prices. Boug

It was a great experience. I wanted the largest eau de parfum of ysl opium, and they had it for a great price. I also wanted to try some elizabeth taylor fragrances because i'm just in the mood for vintage full coverage c-word lately. I don't want to smell like a baked desert like all modern fragrances are giving. I want to smell like a high class hwoman. A full coverage c-word. I want spicy amber florals. I want 20+notes. I want to be reminded of everyone's grandma. Smoking cigarettes and their real fur coats while holding a grandchild. Anyway. This site is great. I wish i would have tried it sooner. The only thing i would want is chanel. But i know that's just a chanel thing, not a fragrancebuy. Ca thing. The bureaucracy of chanel. 25-50% off everything at the bay, EXCEPT the chanel. What can you do?

My experience can best be described as excellent. The ordering and delivery service is top-notch and remarkably fast. The items are consistently well-packaged, and I've never encountered any issues. I would definitely recommend this service to others.

I've only had a few shopping experiences with FragranceBuy, and they have all been very good experiences. They offer competitive deals, and the shipping time is adequate. Their selection is generally good, with the exception of several items that are out of stock. Is this my main discount shopping site? No. Will I shop with FragranceBuy again in the future? Absolutely.

No problems with the order. I received in a timely manner. Unfortunately most of the hard to find items I was looking for you were out of. But I put in notification request on the Back in stock soon items.

My package was lost after paying for shipping, no offer to reimburse shipping just condolences. Unfortunately don't think I'll use feagrancebuy again. I now have to wait 2 extra weeks on top of the almost 2 I waited just to get my refund.

A frequent purchaser only on this purchase i wanted to return the item. I guess FragranceBuy has their reasons however I would have lost roughly $45 USD from the original purchase price had I decided to return the item. To lose that much money to return an item that I had in my possession for literally minutes would be crazy to me. It made more sense to just keep the fragrance. So purchase with caution.