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From the business
All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan Reviews Summary
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
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At the moment is good good. The two ladies on the phone was very helpful.
Everyone I spoke to was very helpful and understanding
Very interesting having to deal with attorneys related to my accident, it's not every day you have to experience something like I've had to deal with, very stressful especially when I have suffered serious injuries and pain. Looking forward to getting better with my injuries someday. Your staff has been very helpful in helping me get through this ordeal. Thank you for all you have done so far in helping me with my case. God Bless all of you.
The initial conversation was very stressful and frustrating having to explain series of events that left me feeling exposed along without secure coverage the firm provided and ensurance of understanding & compassion after accepting my case.
Good communication and wonderful service, makes me feel comfortable with my case and procedures.
Hi! Thank you so much for your 4 star review. We strive for 5 stars and would love to know what we could do differently to reach that. Feel free to email me with any concerns cx@forthepeople.com Tyler
I have received continued professional help with my case from my attorney.
Really quick and pleased they are really nice and helpful. I will use them if needed again.
Spoke with Ms Charnai, she allowed me to plead my case at length even though I'm sure at times I was rambling. I was allowed to ramble and she listened to me which made the experience AWESOME. This was my first experience with calling a law firm other than for a home purchase, it's one I will not forget. Thank you Ms Charnai.
So far it has been a competent experience
I'm thoroughly impressed with half human half automated intake system.
It was wonderful and very interesting i would love to see where we go from here
From the first young lady I spoke to the last the level of kindness and empathy was beyond measure
Have established good communication with me so far and that is the most important thing for me.
Muy buena atención hasta ahora con rapidez y profesionalidad en español e inglés hasta estos momentos a sido excelentemente bien
So far so good they are very polite people and very helpful. I just talked to them about my case and they jumped right on it
The process of online service is easier. This makes it easier for us.
I was involved in a collision which was not my fault.
I consulted with M&M and they showed great compassion. They were there every step of the way.
They checked on me often to make sure I was ok and to see if I needed anything.
Everyone was personable and always returned my calls.
The insurance company settled for more than previously offered.
Great teamwork.
The consultant was very helpful and understanding and explained the process to me so I knew what to expect with upcoming events so far I'm happy that I called Morgan and Morgan
Hi Leigh! Thank you for your kind words and for allowing us to assist you with your claim. It is truly our pleasure to be able to be there for our clients from day 1. We do strive to always providing a 5 star service, so if there is anything we could've done differently or suggestions, please feel free to reach out to the Client Experience team at cx@forthpeople.com Tyler
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi! Thank you so much for your 4 star review. We strive for 5 stars and would love to know what we could do differently to reach that. Feel free to email me with any concerns cx@forthepeople.com Tyler