Flax Linen

I ordered $181 of fabric from flaxlinen.com on January 15,2021- my card was debited immediately- since then, I received no order confirmation or order status- my calls and emails were left unanswered- this is a scam site and they are dozens of reviews similar to mine. WHY is Sitejabber keeping one positive review on top, with all the negative one below from people who were ripped off? Why is flaxlinen rating so high? Sitejabber contributes to perpetuating the scam, as new victims like me only glance at reviews before purchasing.

Ordered a duvet cover in the beginning of December 2020. The company answered emails professionally and quickly at first. But never received a tracking number. Was told in January, we shipped but just didn't send to the tracking number. Ok? But why? And still no # given. No item received and no more contact. Reported to the CC company and next day received a tracking number! Item coming from China with strange shipper (TNT). Two weeks later (mid February), package finally arrived! Inside was the duvet cover set (we didn't order the set, so more than we paid for!) but with only a bottom sheet and one pillow case?! Weird, eh? AND also included was a different color complete sheet set! So odd! Now, we ended up with much more than we paid for but with bad communication and thinking we were ripped off while we waited for over two months! I would have given one star, but ended up with sort of a five star product?! I wouldn't order from them again but did want others to know that we ended up with much more than we paid for! And the quality seems good, though haven't really used them yet.

I have ordered twice from flaxlinens.com. Once in March 2020 for some bedsheets, and once in February 2021 for some pillow cases.

My bedsheet order required me to reach out via email a few weeks after ordering to receive any update about progress. I was happy to hear back fairly quickly from support that the order was ready for pickup, but UPS was the main delay (this was near the start of the pandemic, so I felt that was reasonable). I ended up getting the sheets just over a month after I ordered, and they have been great.

My pillow case order was put in about a month ago (with additional payment for expedited production and shipping) as of writing this review, but I have yet to receive any communications regarding my order. I have written multiple emails, tried the website chat, and called their multiple times as well... nothing but silence from this company. This is completely unprofessional regardless of circumstances, and I'll never be ordering from this company again regardless if their actual products are of good quality. It's such a shame that based on my most recent experience and other people's reviews, I will likely have to request a refund (which I don't expect to hear back about), and then ultimately request a charge back via PayPal. If anything does change miraculously, I'll update this review details... but I'm not holding my breath expecting that.