The title says it all.
The Fiverr "Customer service" team disabled my account permanently due to supposedly multiple accounts.
My account is 3 years old with countless positive reviews and a "Vip" badge that is only available for exclusive people with extra credibility.
I e-mail them back saying, that I'm unsure whether I do have other accounts.
I then received an e-mail back saying that my submission is under review.
Next thing, I get an automated bull$#*! reply from another Customer Support member, which was on the same e-mail from the start.
10 out of $#*!ing 10 for being able to press ctrl+c and then ctrl+v
I wouldn't be surprised if they hired Fiverr sellers as their "Professional customer support"
The company simply does not care about user experience, only what they can gain out of them.
Never support this company.
I selected a web designer after interviewing four different designers and reviewing their portfolios. The designer then installed a template, updated a bit of text, and set the order to complete (so she could get paid), arguing that Fiverr penalizes any designers who deliver late. I tolerated this, being a "nice guy", but complained to her in the exchanges. She then refused to make any updates, and things lingered way past Fiverr's period for complaints. Again, my mistake for not protesting immediately.
At the end Fiverr refuses to reject the order, based only on the time passed. I have no finished product, my money is gone, and I have to start over. With a different site, obviously. Buyer beware.
These guys are unprofessional and 90% of the people are just con artists. I bought two products both services were horrible quality and total screw up. One actually published it without ever getting my approval! Do yourself a favor, never work with these guys.
$5? OK with initial simple order being about $40... if... the work was done well. Seller claims proficiency with English - not true - communication frustrating. Cannot actually talk to the seller - communication frustrating. Project deemed "complete" in 3 days whether or not you are able to find their communication. Asked for revision - came back with most of the revision requests still ignored (there was clarity in the original request). No support phone number. No support chat opportunity. Requesting they contact me to help get this resolved for all concerned... guesses as to whether a buyer will be contacted?
Avoid Fiverr like the plague! I paid nearly £300 for a job which was supposed to take 5 days. 4 months on the seller has still not completed the work and has decided to totally ignore me. Fiverr says there's nothing they can do as it's too late for a refund. I'm now stuck with an unfinished blog, where half of the work is faulty, and now need to find and pay for someone else to pick up where Fiverr has left off. I'm so disgusted with their customer service team. I will be speaking with Trading Standards about this and will attempt to get a refund via PayPal but don't suppose I'll have much luck. Do not fall for the scam that is Fiverr!
I've tried this service two times based on rave seller 5 star reviews. First for $5 mastering gig, then & $5 to submit 1 track to 1000's of radio stations. The master was horrible & I only got 1 response from a radio station. I got a lot better results submitting on my own. It would have been more helpful if they provided proof of submission, but they didn't. Do not believe all the review hype. I'm never using this service again.
Exceptionally awful seller policy. An astonishing amount of inconsiderate buyers who can freely get a refund while the seller gets nothing for their work if a cancellation is requested - ranging from reason as "I placed the order on accident" to crude insults.
One or two cancellations can run your gig analytics down into the ground even if you have 200+ great ratings and the platform doesn't allow you to pay to promote your gig if it's not in the Top 10 in the category which makes zero sense.
Fiverr customer service was terrible to work with, they basically said there's nothing they can do even though I provided enough evidence and proofs of messages sent through their website about the scam. Never pay a seller in advance, fiverr will choose whether or not to refund you, in this case they didn't because it was such an expensive order they pulled up random policies as an excuse not to refund me that much money. I hate to be negative but I would not trust this company with your hard earned money, they won't help you at all.
I've ordered about 8 "gigs"... had some really good work done and have only had one bad gig that totally didn't deliver what they had promised, and I gave them a correspondingly bad review. However, reaching out to Customer Service for a different issue has been a major pain in the@#$. They take a VERY long time to respond and then finally come up with an answer that doesn't even match your question.
Hi - have had several experiences with fiverr that have not gone well. Took my money but never completed the task as per my expectations.
Fiverr needs to hold their vendors accountable or this app company will fail miserably. Love the idea, just need accountability.
I have used fiverr as a buyer. Many great sellers, of course just like anywhere there are a few scammers but do your due diligence and you will save being taken for a ride.
It worked for me. I would have ordered more than 20 gig and bad experience with 2 or 3. No money lost, only cancelled or the seller was removed. Break up your large order in small pieces and pay small amounts to save money getting stuck in fiverr account
Great way to make a quick $5 as long as you have something of value to offer and it's in demand. The worst thing about this site though, is that when you do successfully make a sale, they place your payment on hold for 2 weeks! After that you can then withdraw through paypal, but keep in mind Fiverr does keep $1 so you really only get $4
Fiverr used to be a fun website. But then they're all turned so greedy with money.
They charge 20% off of seller's revenue, which only makes them 4 dollars.
And that's not enough! They charge 5% to buyers for every transactions.
First the seller, now the buyers.
Ridiculous!
Agonizingly frustrating for sellers and low quality services offered to buyers. And all the while Fiverr extracting a usurious 1 dollar from every five. I would suggest buyers spend a few more dollars and minutes of due diligence seeking better options. Sellers, don't be tempted by the "fast" money, learn to promote yourself or risk being held forever captive as a glorified Fiverr slave.
Using Fiverr to develop a website I came across one 'developer' and I use that term loosely, who looked to have all the credentials you would expect. After too-ing and fro-ing we settled on a price of $260 and so he went to work (elsewhere I presume). 2 months passed before I received a very poorly modified $65 template that had broken links and links that took anyone who clicked them back to his servers. I can't leave feedback for the seller as it was too long ago and that works very nicely for him because he doesn't get bad feedback.
My advice - stay well clear of Fiverr.
If you want to waste you time, contact Fiverr Helpless Center and wait forever for automated pre-written answer that do nothing to your issue.
If you want to encounter horrible clients who would harass you for free work or unreasonable work, because they can threaten you with "1 star review" if you don´t deliver or complete their ridiculous "favors", try register with Fiverr.
If you are being a freelancer for fun, this is your place as you will get 1 order in every 5-6 months if you are lucky.
No seller or buyer takes their business to this horrible place because
- Outdated web design. Ugly.
- Impractical gig and pricing plan system.
- Pre-made review. Automated reply from the staff
- Helpless support team.
Good luck
An insulting attempt to drive wages in general (and especially for Professionals) way below the minimum. The basic price of their "gig" is forcibly set to $5 (that's five dollars!), and even with several revisions it is maximized at $25. You are not allowed to set your own prices, except maybe using some cunning ways that may or may not be available later in the setup process.
Wish I had read your reviews first! I paid for an IT service (which ended up costing me about $9, not $5 as expected). Had it for about 2 weeks and then the seller withdrew my access (even though I'd paid for an entire year). His profile has disappeared off the site. I emailed a complaint, and this is the response I got: "Thank you for contacting us. I am sorry for your bad experience. I can say that your seller is being viewed by our Trust and Safety team and because of our policy I am unable to share any more information."
Very helpful indeed. Don't waste your money!
Apparently i infringed on the "third party's terms of service". When i look up these rules they just say "its how it is"... i was banned for no reason.
They're now holding my earnings and theres nothing i can do about it
The crazy hoops you have to jump through just to delete an account says it all. Buyers don't give enough detail on jobs and you get punished for that. You can't turn down jobs that are kinda shady to begin with. The client that I made from my first job has given me tons of work now after we broke out of their interface.
Waste of time and bandwidth.
Overview
Fiverr has a rating of 1.6 stars from 1,132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fiverr most frequently mention customer service, credit card and low quality. Fiverr ranks 107th among Freelancing sites.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members