Fitment Industries

I want to give a Hugh thumbs up to Joey in customer service. As I was mislead in sales of the purchase of a wheel package, Joey in customer service was a total professional from the get go for returning emails to making sure that my returned supplies were shipped, directions on packing for return shipment and any other questions or issues that needed attention. As I owned a retailed business which thrived on it's customer service, Joey is the benchmark of customer service. If Fitment Industries is not familiar of who they have working for them, this guy is top notch and send him thru the corporate ladder. Well deserved...

To begin I was recommended a tire I thought would be too small, after sleeping on it I called back and ask to change to a more appropriate fit. Everyone o spoke to agreed that it should've been that size. The representative recommended a set that they had a ton in the warehouse my wheels were at so I agreed.

I then received a call stating I would be charged an extra $100+ for "tire transfer" this delayed my shipping ad I felt they were annoyed with my request.

Upon receiving the wheels, not only were they not balanced properly causing a bad shake (I provided receipt to get refund) but the air pressure on one was 34 and another was 52!

Fitment industries first off is a perfectly laid out website, I found it easy to find my preferred wheel in a good size for fitment paired with an awesome set of tires, the process from start to finish was amazing and easy. I was surprised after finishing my order within a day they contacted me to make sure I didn't forget the wheel care and cleaning kit in case I wanted it and tpms sensors that I didn't put in my car, I continued to get the missed items and they helped the whole way. All in all a pain free process and A+ customer service, definitely recommend them for all your build needs!

Ordered rims and tires that were promised to fit with no issues at all. The tires rub and are getting all cut up by the fenders causing extremely dangerous driving conditions. Do not trust or order from them! Check the BBb complaints under Custom Offsets LLC. That is Fitment Industries real company name. BEWARE!

I never heard of Fitment Industries until a friend had bought from them and recommended them to me. I had been looking for new wheels for my car and was so stuck on where to buy them from. Places either didn't have what I wanted or Will unwilling to help. Fitment made it so easy! The communication is superb and the shipping is like lightning. My favorite part is that when you call to get help on something, you receive the direct line for the representative you spoke with if you need to call back. Damian O. Was my representative and he was extremely nice and helpful. I had a lot of questions and he was patient and explained everything until I understood. I am very pleased with this company and how they deal with their customers. Super refreshing compared to many other companies - I hope they never change! Will be recommending to anyone who needs the services they provide.

Brock was excellent putting together a great package deal helping me insure this was and exact fit without any modifications. I was concerned because no other reference photos. But when I put rims and tires it was exactly what I wanted and get lots compliments on wheels.

Thank you Alex, Michael, Christian, for helping me out with my desired fitment. They emailed me quite quickly and gave me amazing advice and recommendations. This was my first time buying wheels and tires and they made it easy. Zach helped with making sure I got the proper car care for my rims. He texted me about it and was super nice. I'm just amazed how much these guys care about us getting the proper rims and tires, answers to any questions, and proper car care. Thanks again!

Easy site to navigate. Customer service was great. Delivery was on time, and the overall experience was just amazing. Highly recommend Fitment Industries to anyone that's looking for wheels, tires, or suspension. I've already referred a few of my friends to Fitment Industries.

Great selection of wheels and tires on their site. Unfortunately I had an issue with the first set of wheels came in the wrong color Joey in customer service took care of it credited my account made it simple to ship them back.

Fitment industries has been great but the company they use for shipping is terrible very unprofessional I should have received my tires n wheels over a week ago but who knows when they will actually show up had a guaranteed appointment time from 10-2 this past friday told lady that booked I had to work at 4 so had to sign before that time n go figure driver didn't try to deliver till I was well already at work

Pretty great service overall. Only complaint I have is that when I ordered a wheel and tire package, there was no indication that the tires on the order where on back order with no ETA of arrival. So after about two weeks of waiting for some sort of shipping update it took me contacting the service department to finally find out the tires where on back order to then choose a different set. Everything went great after that. With that said, it would help if some notification post sale would be sent out to let the buyer know that there is a back order on an item.

Anthony helped me with so many questions for my really specific fitment on my 370, not only was he in depth in his explanation about each wheel and was able to give me a list of wheels with the specs that fit my car and it's calipers, as well as which wheels were in available and still in production. Truly gave me great customer service and over a few days I was able to find the color and style of wheel I was looking for with his assistance. Definitely will be always getting wheels from fitment from now, thanks again Anthony.