FitBit

I have had two different Fitbit designs and neither of them lasted an entire year. The first was one of the original and the charge dock came off and could not be fixed. The second one was the Fitbit Charge 2 and for no reason it just fell off my arm. The band came apart from the watch. I will not waste anymore money on these poorly designed fitness trackers. Even if something cost a lot more moneyit will be worth it to have something lthat will last at least a year and hopefully longer. NEVER buying this product again!

I recently upgraded from a Charge 4 to a Charge 5. I track my heart rate by looking at the device after each lap of swimming. While that was easy to do with my Charge 4, I can not do that with the swim lock feature turned on with the Charge 5. If the swim lock feature on the Charge 5 is not turned on while swimming the Charge 5 jumps around while swimming. This is very frustrating and has taken away one of the fitness features I really counted on.

Have owned many fitbit trackers in my family and there is one common observation. They hardly ever last one year. Fitbit warranties for a year and they do a good job of honoring that warranty. However, replacements don't last long either and at the end of a couple of years you need to buy a new one.

Time to start looking at alternatives to Fitbit for my family.

I mean who actually NEEDS a sweaty phobic piece of crap around their wrist telling them how far they walked or what they should be eating! I'm plenty active, and it's just a hassle to have on. It holds sweat up against your wrist and gets itchy. I did NOT purchase it, my daughter did for a gift. When all I wanted was a cheap little watch. Interesting FACT, my device suddenly would not charge at all and I also suddenly began getting constant emails from FITBIT with coupons and discounts to purchase a new one! Haha, never happen, I'm consistently active and it's a no need purchase waste of money

I bought a new Inspire3 from Amazon. After about 2 months, the heart readings stopped working properly and I was not able to get sleep data. I also had an Afib episode that lasted 3 hours and subsequently had multiple Afib episodes and I have never gotten an alert. The heart rate reading was all over the place and showed a dangerously low heart rate for several weeks. I confirmed that the heart rate was wrong by using a blood pressure monitor machine which showed heart rate in normal range. I filed 4 support tickets on this issue. I followed all of their instructions to reset it and then it was escalated to the warranty department. I ended up emailing with 6 different "customer service" reps who just told me to do what I had already done and would not discuss replacement under the Warranty. I then called and got an agent who finally listened to me and submitted the ticket for a warranty replacement of my device. I had bought a new device. They are replacing it with a refurbished device. Fitbit provided me with not only a defective device, but also the worst customer experience I've ever had. Save up your money and get an Apple watch. Before this I had bought 3 other Fitbit devices that fell apart, stopped working, or the face fell off of the device. If I had spent that money on an Apple watch rather than these cheap devices, the money that I had spent would have made sense.

Fit-Bit-Zip battery lasts less than a month returned it got money back. Junk

Fit-Bit-Flex was my wife's she gave it to me, battery lasts about two days. Junk

Fit-Bit-Alta was my Daughters she gave it to me, battery lasts about two days. Junk



I never bought one for myself because I could give a rats tooth how many footsteps I take each day. I know when I'm asleep, and darn if I don't know when I'm awake. Junk gadgets for the week minded, yes my Wife and Daughter are blondes so now you know why they were bought then given to me.

Don't Buy a Fitbit.

If i could give negative stars I would have.

Poor Quality Manufacturer
Bad Customer Service
Bad Warranty

Display/Screen Cracked in the Charger after only 3 & 1/2 months
No warranty.

Offer to give me 25% discount to buy another one directly from them! But the 25% was only on certain models.

Bad bad quality
Bad Service
Then they think you might buy from them again... crazy!

I spoke with C/S Agent Marylou and her Supervisor Monica on 05/13/2020.

I have been a Fitbit customer for years, I had a couple fitbits that died on me but didn't have any of the purchase information so I just went and bought a new one. Finally I decided to purchase directly from Fitbit - first device died, contacted Fitbit and they replaced it then not even 6months later the second one died and they refuse to replace it stating that a replacement product isn't covered by warranty and that they will offer me a 35% discount. Why would I want to purchase another item from them when they won't even back their own product? I have spent thousands of dollars on Fitbit products over the years and this is the customer appreciation that I receive. I am disappointed cause I loved my Fitbit but if the don't even have faith in their products and stand behind them then I guess I will switch to apple.

I have had three different devices from Fitbit, customer service from them is excellent. I had an issue with my charge and my surge not syncing with my phone to receive call/text notifications. Customer service took their time to solve my issue, in fact issue was with app, service rep went above and beyond to help me. At first he could not solve issue then told me he had to filter up my call ticket to thier it department I left it at that, an hour later I got a call and email from rep that he had researched the Fitbit community and found some other solutions to try. Well one of those answers worked it was as simple as changing the font size on my device. Very impressed that he took time to follow up and ensure my issue was solved, doesn't hurt the product is great as well.

I purchased a Fitbit Versa Lite for my husband two months ago. Over the past couple of weeks it has been randomly restarting multiple times per day. This also causes the battery to drain quickly. He has tried everything--updating the app, restarting the watch multiple times, factory reset. The watch will not complete updates or sync to his phone. I have already spent more than two hours this morning trying to deal with Fitbit customer service about this issue. They want us to reconnect the Fitbit to every device we own (other iPhones, iPads, computers) and continue to try to update this product that is OBVIOUSLY defective. It's TWO MONTHS old! I will never purchase another Fitbit again. Their customer service is horrible and they obviously do not stand by their product enough to replace it as they should within the warranty period.

They don't have a complaint department! I guess you wouldn't if you were selling faulty items.

I reported them to Trading Standards.

I've been through 2 luxe watches in 6 months and they just don't work and I've wasted hours with customer service trying to make them work but it still doesn't work. The time is wrong, it doesn't sync and even the steps and exercise appears to be wrong.

Customer services are useless and they refuse to refund me. DON'T BUY FITBIT!

I reported them to Trading Standards.

Order no. 0liwvy2u2qj1y

I have had my fitbit for 10 months and it was freezing up on me, so I sent it back to them and I was told I would get a replacement. After apx. 10 days I called fitbit and spoke with two different people neither of them which could communicate themselves out of a wet paper bag. Today 2 weeks and 2 days after I mailed it to them they finally had it checked into their warehouse. Needless to say I am extremely disappointed, and hoping it won't be another 2 weeks and 2 days before I get my fitbit back.

I've had my fitbit break multiple times where the band joins the actual head unit, and they offered me a coupon that doesn't work to buy another FitBit. When I told them it doesn't work they said it was the ebst they could offer.

This is my 3rd fitbit as they keep breaking. Bad quality, too bad as i did like the app.

Moving on to the next option!