FanPassReviews 97

My son was scammed by fanpass for Chelsea v Aston Villa 3rd round Carabao Cup tickets on 22nd September 2021 at Chelsea. He is 19 and travelled to London for their first time on his own paying a lot for trains only to be turned away at the ticket office for fraudulent tickets sold by you, what a useless company you are if you cannot even verify a ticket he paid £60 x 2 for

I already wrote a comment on trustpilot.com, but the answer we gave me was an automatic one. I said that I had bought tickets for Liverpool vs. Atletico on March 11th and that I met several difficulties. The worst of it: the website announced "no restriction view" (screenshot available if needed) whereas I could not see a part of the field.

The answer (in French) of Fanpass team was: "Les places sont listées par des revendeurs (particuliers ou distributeurs intermédiaire) ce qui explique le fait que les details exactes des places ne sont pas toujours renseignés. Lorsque l'emplacement exact est renseigné par le vendeur, il apparait clairement sur le listing en dessous des catégories."

This is a clear deception, the consumer being misled. I demand that you react onto that point and that you consider the payment of the refund amount.

The number of my order: *******

They deleted my review twice!

After disputing with FanPass about a refund for weeks. I reached out to the PR group for the club I was supposed to be viewing to get their thoughts on fanpass not refunding and treating customers this way. I received this message in return "Fan pass is an illegal third party sale site." I had no idea this was illegal, and now realize why they are so difficult to work with- another red flag is not having a contact phone number. We are on lockdown, and in the midst of a pandemic, but still they will not refund for a postponed sporting event. Are you serious?! Guidelines should change under these circumstances- just like every other reputable company is currently doing!

This is not how you treat customers. AirBnb issued a statement across their platform saying they will refund all customers (both owners and renters)- and they are a similar platform in which they are the middle man- but I suppose they are legal. Blows my mind that fan pass as a company doesn't recognize extenuating circumstances deserving a refund.

I placed an order in error and booked the wrong event on the wrong date.
Emailed to cancel within 15 minutes of the order and they wouldn't refund even though the event was 3 months away.

Thieves

What can I say about these crooks.

I bought 6 tickets on friday 14/12/2019 for the aston villa vs liverpool game. Tickets hadn't had been confirmed but these crooks put a authorisation payment through for the tune 0f over £400. On the following day the seller confirmed and I was told delivery will be made. I waited over the weekend and was logging into the website continuously to see whether there was any update, but only to see a note of delivery pending. As I didnt hear nothing back I went on there website and used the instant messaging option to inform them that I have not received the tickets or any information regarding the tickets.

And today the date of the match I get a message at midday while at work from the seller saying he received the tickets late meaning just now so couldnt deliver the tickets to me. So by the time I got to my phone and read his message it was after 14.30pm and I was in the middle of my shift. I finish work at 17.00pm and by the time I reach home its 18.00pm so I knew straight away it was impossible for me to attend the game. So I asked him why he didnt communicate earlier with me. All he had to say he was sorry and will tell fan pass to issue me a refund as he recognised that there was no way of me attending the game which kicked off at 19.45 with a 100 odd miles, 2.5 hours journey from london to Birmingham.

I relayed all the information to fan pass to be greeted with a response of no refund will be issued even though the fault lies with fan pass for not replying to my enquiry yesterday and the seller for not communicating with myself earlier.

So fan pass I would urge you to make contact with myself on the email address you have to resolve this issue as soon as possible

I bought tickets for a premier league match. The seller told me that he was unable to deliver the tickets and someone would meet me at the stadium. I called him several times to ask him to deliver the tickets and he kept saying that someone would be there soon.

Eventually, after the match had started he said that the person delivering the tickets had been arrested and he would not be able to deliver them. I don't believe he had any tickets to sell in the first place. How do FanPass verify that the seller has tickets to sell.

I know this site has lots of good reviews but be wary of sellers that are touts and don't have any tickets to sell I have not yet received a refund from FanPass for my tickets.

I bought tickets via fanpass for the Chealse-Valencia match last night. Since I'm not from GB, I ordered them at the hotel address, which hotel gave me (on Google maps same address). After they accepted address, one day passed and Fanpass confirmed that tickets were delivered. When I arrived at the hotel, there was no tickets. They blame each other, while Royal mail claims it is probably a badly typed address. I didn't had time to look to much because I was trying to investigate where the problem is and where the tickets are. Without any help, I had only 3 h and off course missed the game. Fanpass only sent me information of an address I gave them without any usefull answer, even when I told them that tickets are not on that address. I would like refund if that is possible

I ordered Tottenham-Huddersfield match yesterday 8:00 pm. I received confirmation accepted mail through Fanpass once, and also we knew that the ticket would arrive at at least 3 hours before the match starts(12:30pm).

Of course for we knew the rules we waited. We definitely, for sure, paid for the ticket.

However, from 9:00am we were already waiting for the tickets, for we acknowledged that the ticket would arrive on 9:30. On 9:30, eventually we had to leave our hotel which is a lot far from Tottenham stadium, even though the tickets from fanpass did not arrive. Sent more than 5 emails to 'contact fanpass'. Even after we arrived to the stadium, tickets were not here as well as the replies. Thus we emailed once more. They told us the tickets could be collected through person 'Sam' and gave his number, and kept saying he was trying to contact us. HOWEVER, NEVER the call arrived from him, and plus as we called him several times he refused our every calls. Contact fanpass was keep saying 'he is calling', but none of those arrived. The two numbers of Sam were keep refusing us. EVEN I gave my friend's number and we have checked each other if our phone is wrong; BUT NO it was working. 4G connection was great, we waited until 1:00, BUT none of the calls, emails did we recieve. How could you make customers wait tickets over 3 hours? So annoying, having bad mood; Total service is like trash. Really frustrated and felt if we were numb! I strongly want to get refund.