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How would you rate FanDuel?
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North Carolina
1 review
2 helpful votes
Follow ed w.
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Fanduel will crash before you can get your lineups finished. This happens a lot. Fanduel engineers agreed the crashes are their fault and customer service would not give credits for the entries. Simply terrible company. Ripping customers off everyday with their DFS sports.

Date of experience: March 19, 2021
Florida
2 reviews
3 helpful votes
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Lmao, their location verification has this weird habit of losing verification just long enough to end hands of things like blackjack and Texas hold em and then magically fold you. Happened a few times, so when I complained, they did zero and suspended my account (after I told them to close it with a small amount in). Be careful

Date of experience: September 22, 2021
Illinois
1 review
0 helpful votes
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I used PayPal to deposit and withdraw my money for over one year with no issues, the last three months the getting my money has been an ordeal. It takes 4-5 days to receive my money in my bank account when it used to take two. Forget about talking to someone, you only communicate ny email.

Date of experience: March 10, 2022
Florida
1 review
2 helpful votes
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Nothing
November 26, 2020

Would do nothing of this company. Sounds stupid but as a honest review they said taysom as TE (playing as qb after Monday wasn't changeable, have email saying after Monday they could change it and everyone had a fair chance.) I agree yet come Wednesday afternoon they alert everyone to steelers ravens game PPD. (Weirdly after monday). They claim to want to he a do the research company and back our when the money sits in their laps. Avoided draftkings do to notoriety due to professional teams and leagues. Believe me it's legit. On that picture remember they showed me (wen) and alerted me. If you know what you're doing there's a reason draft kings is sponsored to say the least

Date of experience: November 25, 2020
Colorado
1 review
2 helpful votes
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Damn site "drops" location everytime I'm either trying to place a bet or casout on a bet in the middle of a game. Would have stayed with fan dual if they were legit. But $#*! was annoying. Literally logging me out all the time.

Date of experience: July 28, 2020
Pennsylvania
4 reviews
1 helpful vote
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Zero Customer Service
October 5, 2022

I've played Fantasy Football for about 10 years never winning anything big. Then when they came to Pennsylvania the fantasy games became less as they forced you to bet more on sports and their horrible casino games especially slot machines. Well I finally won a 3 team pro football parlay in which I bet $100 and cashed out for $880. The next day after 10 years my account was suspended for suspicious inconsistent irregularities. I tried to call and chat with a live person but that's next to impossible. Today 3 days later they sent me a letter requesting my (1) bank debit card that I've bet with for 10 years; (2) my Driver's License; and (3) a picture of me holding a newspaper with today's date. FanDuel made me feel like I'm some kind of criminal for winning. I decided I don't need FanDuel and their horrible customer service.

Date of experience: October 4, 2022
Illinois
1 review
2 helpful votes
Follow James H.
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I tried to sign up for bet $50 get $150 and was referred by a relative. They said you can't be referred by a relative. I had no idea that was a rule. So I had a friend refer me instead. They still wouldn't give me the promo even though I've never used FanDuel before as I'd tried to be referred by a relative first. How petty can you get?!?! I'd rather use a company that treats their customers better rather than the one with all the flashy advertising.

Date of experience: January 20, 2024
Michigan
1 review
0 helpful votes
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Fair gaming?
October 14, 2023

When this site originally launched, bonuses appeared and paid out well. These days, you're rare to see bonuses, and when you do, you might only receive payouts of $20. They reply quickly when you voice your issues, ensuring fair gaming. I sit here reading about all the beautiful winners and how wonderful life is in "Lala Land," but the truth is that those are employees who are being paid to post reviews, and when good people who spend their own money speak out, they are being silenced. We have to believe them when they lie and ensure fair play, so I can't wait for the day when the dishonest machine is exposed for manipulating the odds in the house's advantage.#greed #fandualssucks #dishonest

Date of experience: October 13, 2023
Massachusetts
26 reviews
18 helpful votes
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Fanduel won't pay out!
January 2, 2023

I only play small amount on Fanduel and Draftkings to make the NFL interesting. I ended up getting lucky and winning $100.00 on Fanduel. I have a screen copy of where Fanduel says "Withdrawable Balance $124.34". I tried to withdraw $110.00 and received an email that included this;

" Your PayPal withdrawal #xxxxxxxxxx for $110.00, requested at 01/02/2023 06:17 EST didn't go through because it included funds ineligible for withdrawal, so we returned the funds to your FanDuel Fantasy account. You can only withdraw winnings or eligible promotions. "

I have had issues with Fanduel where contests I joined seemed to mysteriously disappear when I looked in "Live" Contests, Now this... I have no trust in them. I have had much better dealings with DraftKings.

Date of experience: January 2, 2023
Massachusetts
1 review
3 helpful votes
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Don't trust fanduel
March 14, 2024
Updated review

I'm here to tell you fanduel held almost $3000 from me for over 30 days because I complained about how long they were taking to return my money. Don't trust fanduel because they are a company from England made up of past criminals and bookies. Go to an American company like draftkings, Caesars pslace or MgM. American strong

Date of experience: March 14, 2024

How draftkings is better then fanduel
September 4, 2023
Previous review

I have never had one problem with draftkings. But to all you bettors out there stay away from fanduel. Recently they have not paid me after $1400 fair and square on fanduel. But because I emailed them complaining about why my withdrawals were not back on card they said that I was involved in some suspicious activity and that.y account was suspended and anyone who bets on these websites knows you can't cheat. But they have not paid me the $1400 they owe me. So a billion dollar company is screwing me for $1400. Stay away from fanduel. They are a bunch of crooks. Stick to draftkings. Draftkings is the best betting website out there.trust me I know 100%. Draftkings#1

Date of experience: September 4, 2023
Pennsylvania
3 reviews
3 helpful votes
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One of the Worst
September 29, 2023

I have had nothing but terrible experiences with customer service, even when it has clearly been FanDuel in the wrong. They don't care about customers. Aside from that, their app has been the most unstable of the sportsbooks I've used. Stay away.

Date of experience: September 29, 2023
Pennsylvania
1 review
4 helpful votes
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Robbed me from day one.
December 10, 2020

This is exactly the type of site we don't want. I deposit $100 because I had a hunch. App didn't work right so I missed the bet. They refused to cash me out. I place a pair of $10 bets on the NFL games and lost both. They deducted the 20 plus another 40 for a parlay that I never bet. Ignore the fake reviews you will surely see about FanDuel as all of the scam artists know how to place high in the search engines with propaganda.

Date of experience: December 10, 2020
Indiana
2 reviews
7 helpful votes
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Their app is sluggish, their takeout reflects the high Illinois tax rate. On the back end, they locked my account from accessing it via a virtual Windows VM on my Linux desktop. Then sent me a threatening note that accused me of illegally trying to access their site, which was not true. Awful customer service. From other reviews, sounds like I'm not alone. I closed out the account.

Date of experience: December 20, 2020
Michigan
2 reviews
1 helpful vote
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Great at first.
November 27, 2023

I have been playing on fan duel for a bit. At first promotions a were great,and the risk was little. But once established and a regular player the Wins have become less and less. In fact today I played ALOT. Never scored free spins on the Rose, Fire and Joker nor did I get a spin bonus. In fact, I did not even win 1/2 back of money spent! I think going to store and buying scratch off tickets has better odds and pay outs! I opted in for promotion that ran through today 11-26-23. I met it and should have received 200 back from fan duel but have not and promotion disappeared. Fan duel claims it's paid within 72 hours but it was instant on Friday night! Totally disappointed

Date of experience: November 26, 2023
Michigan
1 review
2 helpful votes
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Worthless casino
April 30, 2021

There's been several times I've received credits to play at this piece of $#*! casino I win 400.00 and play a game betting low and it never hits anything it's a scam don't waste your money here #piece of $#*! casino

Date of experience: April 30, 2021
New Jersey
1 review
0 helpful votes
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FanDuel"coach" is a joke
December 26, 2021

Tried getting help with a guy named John. Asked my question, told "wait a few moments for me to review" and never got back to me. Minutes later he closed the chat with no word or help. Customer service, a joke!

Date of experience: December 26, 2021
Pennsylvania
1 review
6 helpful votes
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HANDPAY NOT Paid
June 13, 2022

Nonexistant customer service on a handpay after a dealer mistake. No phone number to call. You can never chat with a representative and unresponsive to emails except generic responses. It's a joke. They don't like paying out money and only appreciate you if your not winning. Run for the hills. Don't use this site.

Date of experience: June 13, 2022
Texas
1 review
7 helpful votes
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Payout scammed
February 9, 2021

I bet $200 and won. Only $19. I bet the under on the Super Bowl and should have won $190 being my cash out to $390. Instead it was $219. I cashed out knowing they owed me another $171. Chatted with a rep from FanDuel and I was told it was an error by them. The next day I chatted again and was told since I cashed out that was the correct payout. I bet $200 and won a whopping $19! Thanks Crooks.

Date of experience: February 9, 2021
Pennsylvania
1 review
3 helpful votes
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I recently joined and they were offering $200 risk free on your losses for the first 24 hours. I lost $300 and never received my casino bonus. I called 4 times and was hung up on 3 of those times. The 4th person said they would write me when they got an answer to the issue and 4 days later - no response. In addition I emailed 5 times and have gotten no response. I play on other casino sites and customer service is excellent. This is the worst one I have ever seen and they lure you in with bonuses they never give you.

Date of experience: June 25, 2020
North Carolina
1 review
1 helpful vote
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Georgia vs Ohio st CFP game. The players that won the top money had a player who had a salary of $1. By spending only a dollar for some player that doesn't even play in the game the money winners were able to pick top 4 of 5 players without having to worry about their salary cap. See Thornton from Georgia in picture $1 salary. Never seen player with only $1 salary. The picture is the winning team for that slate.

Date of experience: January 22, 2023

Overview

FanDuel has a rating of 1.1 stars from 510 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FanDuel most frequently mention customer service, bank account and online casino. FanDuel ranks 43rd among Fantasy Sports sites.

service
264
value
242
shipping
131
returns
155
quality
215
+136