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Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
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Arrived securely packaged and in excellent condition. Pic was great and better than expected.
So far so good but I haven't received the items ordered just yet.
Order was easy, shipping was quick. I do wish shipping info was better.
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The portrait I chose was perfect, no spelling errors, the size is great as well as the price. And it shipped quickly!
The auto fill in the address was not accepted when I was completing my order and had to back up and refill anyway. Frustrating
The auto fill in the address was not accepted when I was completing my order and had to back up and refill anyway. Frustrating
The end product is amazing! The updates during the process could have been more consistent. I ended up having to write the company. Overall, the end product is worth it!
They experience was fast and easy. We recived our framed portrait in great condition and very beautiful
I really love this canvas. Everyone that sees it ask me where I got it from. Memories to last a lifetime.
I have ordered before at Christmas and the canvas I received was beautiful and I'm sure this one will be also.
I have ordered before at Christmas and the canvas I received was beautiful and I'm sure this one will be also.
No complaints, everything went smooth and the picture is amazing.
Looks Wonderful, represents my family, perfectly! Will order more in the future as gifts.
Looks Wonderful, represents my family, perfectly! Will order more in the future as gifts.
It was good I just wish I could customize it a little bit more.
It was good I just wish I could customize it a little bit more.
The best experience of ordering from the site. I loved it. I placed my order 3/3/21 and it first told me it would be 10-14 days. My order came 3/6/21. It took 3 days. I'm super excited cause I ordered something for my mom birthday 3/7 and I was just like it won't be here on time but it definitely was here. The wait wasn't long what so ever. Thank you. I'll be ordering again soon.
Family Gifts worked with me several times, to help get the final results I wanted, to make my photo to my folks the best it could be. It looks great. They will loved it.
Ordered this beautiful scenery with alll our names. It was shipped within the time it was suppose. Arrived with no defects. Was very pleased how it came out. Love it. Thank you
Looking for a gift for my sister's birthday found the painting and bought it. And it looks good and she said she loved it.
Great items easy to customize, I was amazed when I received my canvas how beautiful it looks. Great idea for Mother's Day with all grandkids
It's all good! Haven't seen it, but my sister says it looked fine. Thank you
First shipment was excellent but had some issues with one canvas but the issue was handle and I will be ordering again soon. Ordered 8 canvas and everyone loved them for Christmas.
My family is very pleased with this picture super customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members