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Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
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Amazing job, & was bigger & better then I expected! Love it!
The canvases are absolutely beautiful & to be able to preview what it will look like is absolutely wonderful! Placing the order was a breeze & I love the payment options too! 5 stars
The canvases are absolutely beautiful & to be able to preview what it will look like is absolutely wonderful! Placing the order was a breeze & I love the payment options too! 5 stars
Love it. I actually helped my brother order one for my sister in law for Mother's Day.
I bought for a bday present to my step mother and she hated it. You see she is a person with expensive taste on a persons beer budget. So I had to get a refund. I thought she would enjoy it as it had all of her children's names on it. But to my surprise she didn't like.
Great company. I felt that personal touch you typically dont get with online companies.
Easy but you only get a certain amount of time place order
Easy but you only get a certain amount of time place order
My experience ordering and receiving exceeded my expectation. Very happy with this purchase.
Hi Paula,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honest and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Order was simple, Delivery Fast & product Quality! Thank you!
We love the canvas! I was disappointed that it didn't have anything on the back to hang it on the wall though. I would absolutely purchase again!
Hi Gabrielle,
Thank you so much for giving our product the opportunity be in your new living room!
We're very glad that you loved our Ocean Dock with Saying 2 Multi-Names Premium Canvas! In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
We look forward to having you purchase from us again in the future.
Thank you and have a great day!
It was quick n easy to purchase and it looked better in person.
They did a great job with the pictures I sent of what I wanted and changed everything I asked them to do.
Never received the 15% off that I received and said it would be taken off my order.
I got a message saying that I would be receiving 15% this order and that it was added and I don't see it on my order.
I was a 100% impressed with my personalized canvas. I paid in full and received my canvas within 10 to 14 days after I purchased it.
Love the fact that they type in the actual picture so I can see what it looks like before I buy it
Love the fact that they type in the actual picture so I can see what it looks like before I buy it
It was a gift for our anniversary, my wife laid in bed and stared at it for an hour, she loves it.
There are apparently 2 companies with the same name. I didn't realize that and had trouble finding what I had seen before. It was very confusing. However once I figured that out, I had no trouble and received the ordered item promptley.
It was the best purchase it came in within a week of buying it and it look just like the photo but way better in person
Very easy to work with and shop online to find the one that was right for me! Deli was faster than anticipated as well! Can't wait to order my next custom canvas!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cindy,
Thanks for your detailed feedback and I'm very sorry to hear that you stepmother did not like the gift.
Truly, we cannot please everybody but it's the thought that truly counts. In any case that you would like to purchase again from us for a different occasion or for a gift, please feel free to call us at 800-452-3420 or send us an email at care@familygiftsco.com and we'll be happy to assist you.
Thank you and please have a nice day!