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Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
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It was very easy to find, customize, and place my order. Fantastic company. I will be a repeat shopper.
I have ordered before and I loved them. I will order again. Wish I could put a family picture on this canvas.
Hi Gail,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
I have ordered before and I loved them.
Instructions were easy and the website was easy to use.
Hi Scott,
Thank you for taking the time to give us your honest review!
Do not worry as we are working very hard to send out your order to you the soonest. If there's anything else we can do for you, please let us know by sending us a message at care@familygiftsco.com or by calling us at 800-452-3420.
Thank you and have a great day!
Instructions were easy and the website was easy to use.
I had a blast picking these 4 Mothers Day gifts out. It really took me in when I saw the actual names of our families on the canvas. I will def buy again. Their customer service is beyond excellent. Looking forward to my next purchase. I highly recommend this company for personalized gifts, they are beautiful.
Hi Sandra,
Thank you for taking the time to give us your honest review!
Do not worry as we are working very hard to send out your order to you the soonest. If there's anything else we can do for you, please let us know by sending us a message at care@familygiftsco.com or by calling us at 800-452-3420.
Thank you and have a great day!
I didnt get the 15% discount I was told I would get
Absolutely loved it. Recommend to everyone. Will definitely order again
Hi Tina,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Check out is simple and easy. Very easy to place order and see what item will look like. Customer Service is spot on and easy to work with.
Hi NC,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Check out is simple and easy. Very easy to place order and see what item will look like
It was quick and easy hopefully it will look as nice in person
Hi Antoinette,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
It was quick and easy hopefully it will look as nice in person
I absolutely love it. The customer service representative was a huge help to help me change my names.
Hi Sherry,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Quick delivery, high quality and beautiful My family was very impressed when I surprised them with this piece!
Hi Amy,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Love ordering from your company! I will order again in the future.
Hi Timothy,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
My experience with Family Gifts Co. Was absolutely outstanding. I ordered 2 canvases and 1 print picture. They turned out absolutely beautiful. I am very pleased with the work and I highly recommended them to anyone.
Hi Shawnda,
Thank you for taking the time to give us your honest review!
Do not worry as we are working very hard to send out your order to you the soonest. If there's anything else we can do for you, please let us know by sending us a message at care@familygiftsco.com or by calling us at 800-452-3420.
Thank you and have a great day!
Great experience! Please remove this part of the survey
Hi John,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
I don't want to leave me alone. This is stupid please stop
My first time shopping with Family Gifts and I love it my picture came out beautiful and my daughter and son-in-law love their wedding gifts.
I will shop again with Family Gifts soon
Fast shipping large beautiful just as described no issues
LOVE my canvas! Ordering was easy and it shipped quickly.
Hi Mary,
Thanks for your feedback!
We're very glad that you had an easy time shopping at our website! If you have any suggestions on how we can improve our services further, please send us a message at care@familygiftsco.com.
Thank you and have a pleasant day ahead!
I absolutely love the craftsmanship that goes into making one of these. Beautiful work of art
Hi Cheryl,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
I absolutely love the craftsmanship that goes into making one of these. Beautiful work of art
Ya know, not only is the art breath taking, the customer service people are awesome! I made a mistake on the date (hey, I'm a mother to 3) messages and seen number then called and they were on top of fixing it fast! Not only did they fix it they emailed me to confirm it was me (people these days)! I will probably be ordering a few more pictures!
My experience with this company and product was nothing short of awesome!
Easy... fast delivery... great product. Would definitely recommend to friends and family
Hi Debbie,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Josh,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!