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The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
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I have ordered twice now for a total of 3 prints. They are beautiful and done quickly and received in a timely manner. I have spoke to customer service twice now and they are friendly and courteous.
I have ordered twice now for a total of 3 prints. They are beautiful and done quickly and received in a timely manner. I have spoke to customer service twice now and they are friendly and courteous.
My order came in 4 days which was the quickest I ever received something at this magnitude. The quality was perfect and I'll definitely be ordering again.
I wasn't sure how vibrant the prints would be so I was hesitant to order. Once I received them I had to order more for my sister-in-law and mother-in-law for Mother's Day gifts, they were that beautiful. My husband also loved them.
Beautiful canvas! Fast shipping! Received it within a week! So much better than what I was expecting! High quality! I've received so many compliments
So far I've ordered from Family Gifts Co. Twice and each experience has been wonderful. The constant updates given on the status of my order along with fast shipping and then the beautiful products... you will not be disappointed.
My canvas got damaged in shipment they we great to get me a replacement quickly and I love it they are a very caring company I will order again in the future
My mom has 5 girls and this held all our names perfectly. Such a beautiful gift to give to mom. She absolutely loves it and hung it up immediately. Thank you for the memories.
They call you or email you every step of the way to make sure it is exactly the way you want it. They make sure the dates the names are accurate and spelled correctly! Make sure you pay attention to your email or else it will not be shipped off because they make sure it is what U want before they ship
I got my package like a week later so it got there faster than I thought and it's absolutely beautiful!
I accidentally ordered 2 of the same canvas and the customer service was quick it refund my money and change my order
Excellent job arrived on time and great quality I would recommend to others
Really happy! I received the canvas in perfect condition. I would definitely buy again.
By far the best customer service ever they go above and beyond to make sure there customers are satisfied and make sure you receive your Order and it's correct
Fast quick step by step, easy process and fast shipping.
Hi Ernie,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Love these canvas art products, would definitely order more in the future
Hi Bradley,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Answer: I got an email on 12/23 saying my order was shipping but on 12/26 customer service said that email was sent in error. I ordered in 11/30 and paid extra for the VIP service. What a waste of money and no Christmas prese t as promised if ordered by 12/8
Hi JC,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!