website thubmnail of Family Gifts Co.

Family Gifts Co.Reviews 2,109

3.1

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Family Gifts Co.?
grey star
grey star
grey star
grey star
grey star

Family Gifts Co. Reviews Summary

The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.

This summary is generated by AI, based on text from customer reviews

service
711
value
1,391
shipping
1,400
returns
46
quality
1,785

Instant Feedback

14,573 reviews

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
Follow Virginia I.
Unfollow Virginia I.
Send Message
Share Review
Report Review

Ordered 3 prints now.
May 5, 2021
Updated review

I have ordered twice now for a total of 3 prints. They are beautiful and done quickly and received in a timely manner. I have spoke to customer service twice now and they are friendly and courteous.

Date of experience: May 5, 2021

I have ordered twice now for a total of 3 prints
April 21, 2021
Previous review

I have ordered twice now for a total of 3 prints. They are beautiful and done quickly and received in a timely manner. I have spoke to customer service twice now and they are friendly and courteous.

Date of experience: April 21, 2021
Delaware
1 review
0 helpful votes
Follow Zaynab U.
Unfollow Zaynab U.
Send Message
Share Review
Report Review

My order came in 4 days which was the quickest I ever received something at this magnitude. The quality was perfect and I'll definitely be ordering again.

Date of experience: May 5, 2021
Texas
1 review
0 helpful votes
Follow J S.
Unfollow J S.
Send Message
Share Review
Report Review

Thank you
May 5, 2021

This is an awesome picture more than I expected! Thank you so much. My family Love it!

Date of experience: May 5, 2021
Florida
3 reviews
0 helpful votes
Follow Jennifer R.
Unfollow Jennifer R.
Send Message
Share Review
Report Review

Beautiful Canvas Prints
May 4, 2021

I wasn't sure how vibrant the prints would be so I was hesitant to order. Once I received them I had to order more for my sister-in-law and mother-in-law for Mother's Day gifts, they were that beautiful. My husband also loved them.

Date of experience: May 4, 2021
Georgia
2 reviews
0 helpful votes
Follow Cynthia P.
Unfollow Cynthia P.
Send Message
Share Review
Report Review

Great purchase
May 4, 2021

Beautiful canvas! Fast shipping! Received it within a week! So much better than what I was expecting! High quality! I've received so many compliments

Date of experience: May 4, 2021
Iowa
1 review
0 helpful votes
Follow Andy R.
Unfollow Andy R.
Send Message
Share Review
Report Review

Family
May 4, 2021

My experience was awesome and will get more later when it arrived my family was in awe it turned out perfect thanks

Date of experience: May 4, 2021
New York
1 review
0 helpful votes
Follow Norris K.
Unfollow Norris K.
Send Message
Share Review
Report Review

Great
May 4, 2021

Good. Arrived quickly. Had what I was looking for and not to costly

Date of experience: May 4, 2021
Maryland
1 review
0 helpful votes
Follow Kimberly F.
Unfollow Kimberly F.
Send Message
Share Review
Report Review

A Forever Customer
May 4, 2021

So far I've ordered from Family Gifts Co. Twice and each experience has been wonderful. The constant updates given on the status of my order along with fast shipping and then the beautiful products... you will not be disappointed.

Date of experience: May 3, 2021
Texas
1 review
0 helpful votes
Follow J G.
Unfollow J G.
Send Message
Share Review
Report Review

Replacement
May 3, 2021

My canvas got damaged in shipment they we great to get me a replacement quickly and I love it they are a very caring company I will order again in the future

Date of experience: May 3, 2021
Rhea S. Family Gifts Co. Rep
over a year old

Hi JC,

Thank you for letting us know your thoughts! We appreciate it.

In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.

Thank you and have a great day!

Idaho
1 review
0 helpful votes
Follow Candace S.
Unfollow Candace S.
Send Message
Share Review
Report Review

Love it!
May 2, 2021

My mom has 5 girls and this held all our names perfectly. Such a beautiful gift to give to mom. She absolutely loves it and hung it up immediately. Thank you for the memories.

Date of experience: May 2, 2021
New York
1 review
0 helpful votes
Follow Joe H.
Unfollow Joe H.
Send Message
Share Review
Report Review

Great
June 1, 2021

Website was easy to follow, easy to add names I wanted

Date of experience: May 2, 2021
Oregon
1 review
0 helpful votes
Follow Thomas L.
Unfollow Thomas L.
Send Message
Share Review
Report Review

Customer service
May 2, 2021
Updated review

They call you or email you every step of the way to make sure it is exactly the way you want it. They make sure the dates the names are accurate and spelled correctly! Make sure you pay attention to your email or else it will not be shipped off because they make sure it is what U want before they ship

Date of experience: May 1, 2021

Beautiful products!
April 18, 2021
Previous review

Beautiful products! I hope same when i get mine!

Date of experience: April 17, 2021
Delaware
1 review
0 helpful votes
Follow S O.
Unfollow S O.
Send Message
Share Review
Report Review

Customer
May 2, 2021

I love it. Product came at a timely matter. I recommend it to everyone

Date of experience: May 1, 2021
Illinois
1 review
0 helpful votes
Follow Jessica P.
Unfollow Jessica P.
Send Message
Share Review
Report Review

Open dock
May 1, 2021

I got my package like a week later so it got there faster than I thought and it's absolutely beautiful!

Date of experience: May 1, 2021
Colorado
1 review
0 helpful votes
Follow Krysta G.
Unfollow Krysta G.
Send Message
Share Review
Report Review

Great communication
May 1, 2021

I accidentally ordered 2 of the same canvas and the customer service was quick it refund my money and change my order

Date of experience: May 1, 2021
New York
1 review
0 helpful votes
Follow Justin I.
Unfollow Justin I.
Send Message
Share Review
Report Review

Ocean dock
May 1, 2021

Excellent job arrived on time and great quality I would recommend to others

Date of experience: April 30, 2021
Florida
1 review
0 helpful votes
Follow Ivy C.
Unfollow Ivy C.
Send Message
Share Review
Report Review

Ivy canvas family
April 30, 2021

Really happy! I received the canvas in perfect condition. I would definitely buy again.

Date of experience: April 30, 2021
California
1 review
0 helpful votes
Follow Ernest O.
Unfollow Ernest O.
Send Message
Share Review
Report Review

Best customer service
April 30, 2021

By far the best customer service ever they go above and beyond to make sure there customers are satisfied and make sure you receive your Order and it's correct

Date of experience: April 29, 2021
Illinois
1 review
0 helpful votes
Follow Ernie M.
Unfollow Ernie M.
Send Message
Share Review
Report Review

Awesome!
April 29, 2021
Updated review

Fast quick step by step, easy process and fast shipping.

Date of experience: April 29, 2021
Rhea S. Family Gifts Co. Rep
over a year old

Hi Ernie,

Thank you for letting us know your thoughts! We appreciate it.

In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.

Thank you and have a great day!


Step by step
April 15, 2021
Previous review

Step by step.

Date of experience: April 15, 2021
Texas
1 review
0 helpful votes
Follow Terry X.
Unfollow Terry X.
Send Message
Share Review
Report Review

Lovely canvas paintings
April 29, 2021
Updated review

Love these canvas art products, would definitely order more in the future

Date of experience: April 29, 2021
Rhea S. Family Gifts Co. Rep
over a year old

Hi Bradley,

Thank you for letting us know your thoughts! We appreciate it.

In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.

Thank you and have a great day!


Love these canvas art
April 14, 2021
Previous review

Love these canvas art

Date of experience: April 14, 2021