Fair

Love the concept and love my car. The only issue I have is that my car came with 1 fab/key and no one told me til I had already paid over $2000 deposit and drove 2 hours to pick it up. I paid almost $300 to buy a new fab and then VW wanted to charge me an additional $150 to program the fab. Luckily the kind gentleman in service learned of my situation and didn't charge me for programming. I know the company is fairly new and they're are issues. Had I known I would have to dish out additional $$ for a backup key

I downloaded the app it looked super interesting but not enough info for me to submit personal info right off the back. I love the concept of the business but need more info. Making monthly payments will i own the car at some point? Or am i renting? Also noticed wayyy to many negative issues with customer service and therefore making me change my mind altogether. If i see fair get it together in a few years maybe i will revisit the idea but in the meantime i pass.

This app enabled me to get into my very first car with extreme ease and without any hassles from a dealership. Being able to do everything on the phone and simply arrange pickup truly transforms the experience of what getting a car is like. I spent several hours with my wife in a dealership for her last car and the same when I went with my nephew for his. And that was with a preagreed price and deal. F&I still beat us up for a while going back and forth. I'm excited to pickup my car this weekend. Can't wait!

If I could give a negative 100 rating you don't see that in your system?" He stated that NOTHING had been done mind you I am still waiting for my refund! This same person called me back on February 14 and said that he was still looking for answers. He called me again on February 15 and at this point I refused to answer my phone and he asked to call them back. I called and the new representative said they didn't even have record that my start payment was taken out of my account and asked that I send a screenshot of my agreement. How sad is this? What kind of business practices are these? I am STILL waiting on my refund and they have one more week to get it to me! This has been the worst experience in customer service I have EVER had! I usually don't write reviews like this but I want to warn the public not to engage this business as I do not want anyone to go through what I have!"

I have never seen unprofessional people in business like FAIR. I made a reservation 4 days prior and when pick up day came Goodyear retained the car for another day and a half. All this why they can't explain anything to me. I returned the car because it was worse than what I thought. The worst part is them refusing to pay security deposit of $181 and it has been over 14 days now but they claim I wait for the bank. If I were to advise anyone to find a rental companyI would advise you to please stay away from FAIR"

I've been having really mixed experience using Fair. If you're interested in my experience expecting to get the car before 4pm and try it out because Fair claimed I can pick up the car once I got there. However the dealer told me that they forgot to bring the car for smog check so they had to do that first. When I got the car it was after 6pm. And when I drove it back home on highway I found that when the car reach to speed 60+ mph it shakes so hard like a washing machine and it's not safe to drive. I tried to call Fair customer service on that day for a refund. I tried for an hour but no one answered me. Then I called on the second day

And doesn't offer basic app or site features. Frustrating. I dislike app A LOT. I did lease a car - process was easy just getting car is u clear delayed lacked key information and now that I want to explore anther car low inventory and difficult to search other cities to check their inventory unless I use my computer and access site. On site not showing me pricing. All around it's a frustrating user experience. I can't stand the app."

This Fair program is a good option for those that are doing Uber full time. I've been using a Ford Fusion hybrid for Uber for 3 months now. The process was pretty easy. I looked at the selection of vehicles in the app asking for my phone number and sending me another four digit code number. I can't call customer service because the phone number is inside the app! Fair please fix this! I can't drive for Uber without a car and I'm not making any money! Even deleting the app and redownloading doesn't help."