How would you rate EZContacts?

Hector G.

California

1 review

1 helpful vote

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Los mejores

December 29, 2016

Super amables entrega super rápido y muy buena calidad

Date of experience: December 27, 2016

Grace U.

Puerto Rico

1 review

0 helpful votes

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Nice

January 6, 2020

Súper gracias mejor de lo que esperaba... súper recomendado

Date of experience: January 3, 2020

Lisa K.

Georgia

1 review

0 helpful votes

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Los mejores

April 5, 2022

Súper cómodos los lentes, entrega inmediata y fácil

Date of experience: April 4, 2022

PATRICIA T.

Florida

1 review

0 helpful votes

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Excelente

August 11, 2023

El mejor precio del mercado. Recibi las lentes por correo a tiempo. Facil transacción.

Date of experience: August 11, 2023

Gabriel P.

Ohio

1 review

0 helpful votes

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Lenses came completely loose and whenever I clean my glasses the axis change

February 14, 2025

They have the best price on famous brands frames but their service of lenses is very poor. My lenses came completely loose and considering that it's a round frame, if bents a little bit and suddenly the axis changes and I cant see much and start giving me headaches. Really dont recommend their lenses.

Date of experience: February 4, 2025

Olivia M. — EZContacts Rep

3 months ago

Hi Gabriel,

Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you.

We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so.

We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.

Jessica H.

Connecticut

1 review

0 helpful votes

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Slow customer service and just awful experience all around

April 11, 2025

There's nothing easy about ezcontacts! Worst and slow customer service I've ever experienced wig any company ever. Slow returns, slow response, sometimes very generic answers. Save your time. The lenses quality is awful!

Date of experience: April 1, 2025

Linda H.

Wisconsin

1 review

0 helpful votes

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The worst customer service experience

February 13, 2025

I trusted easy contact with my contact prescription unfortunately they sent me not just once but twice the wrong prescription and of course I opened a box when it came in put on a pair of contacts and then that's when I realize that the contacts were wrong. The box that they came in is the same same cover as my regular prescription prescription so of course yes I opened the box when I called them to let them know they told me it's my fault that I should've read my emails better but I was trusting them Now. I have $388 worth of contact that I cannot wear. I called their customer service several times they always tell me someone will call you back. That's been over a month. I have learned from this experience pay a little bit more and get your contacts from your eye position. You may pay a little bit more but I'm positive you'll get better customer service and results.

Date of experience: February 3, 2025

Olivia M. — EZContacts Rep

3 months ago

Hi there,

Thank you for your review. We are truly sorry for the frustration and inconvenience you’ve experienced with your order. This is not the level of service we aim to provide, and we understand how upsetting it must be to receive the wrong prescription multiple times. We apologize for any confusion regarding the packaging and for not addressing your concerns appropriately.

We also deeply regret the lack of follow-up and communication from our customer service team. This is definitely not the experience we want our customers to have, and we’ll be reviewing our processes to ensure we handle such situations better moving forward.

If you're still willing to work with us, please reach out to us directly with your order details, and we’ll do our best to resolve this for you. Again, we sincerely apologize for the experience, and we truly value your feedback.

Marcia D.

New York

1 review

0 helpful votes

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Best Price Available

April 11, 2025

Paying out of pocket for necessary contacts to have good vision is costly. EZ Contacts is the only site I found with the lowest price and same quality contacts. They also retained my prescription information that made reordering easy even without creating an account. My budget and vision thank you!

Date of experience: April 1, 2025

Tony L.

Arizona

1 review

1 helpful vote

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Web site incorrectly lists frames as supporting prescription lens... when they dont.

June 30, 2018

See above. MmcjfhfhfhfhfhfnfnfnfnfkfjfjgjgmbmgmbmvmvmvmvmvmvmvmfSjfjgjgjgjfjfjfjfjfjg)gagjfjvitjgjgjgjgjgjgnfnfjgjgjfkemeeoyg8vteuvnefivunerivuernverndirjvnrekvjneroveroe

Date of experience: June 28, 2018

Med Z.

Minnesota

1 review

0 helpful votes

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Good & Helpful

May 4, 2017

HelpfulHelpfulHelpfulHelpfulHelpfulHelpfulHelpfulHelpfulHelpfulHelpfulHelpful

Helpful
HelpfulHelpful

Date of experience: May 2, 2017

Simon S.

Australia

1 review

5 helpful votes

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I love Jayne!

October 5, 2018

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Date of experience: October 3, 2018

Q&A (40)

Question

How long after placing an order for contacts is order fulfilled

Answer: You will wait and wait and wait and maybe have them tell you they are coming and then wait and wait and wait. My advice... don't order from them. There are so many lens companies that are fast and have good follow-up... it isn't worth it!

By Rachael H., over a year old

See more answers (9)

Question

Why is a cookie cutter response used for every complaint instead of a genuine answer because consumers rely on this to determine trustworthy company?

Answer: They are not a trustworthy company. They have lied to me on numerous occasions about an order I placed.

By Harriet Y., over a year old

See another answer (1)

Question

Are the RayBan sunglasses authentic?

Answer: None of their frames are authentic, but some people don't seem to care as they are still in business, sad really as companies like this should be shut down.

By Sally J., over a year old

See more answers (2)

Question

where is my order? its been one week and the order still hasnt finished processing, you still havent verified my prescription. what is taking so long?

Answer: This company lies, they do not return phone calls or e-mails, they have the worst customer service of any company I have ever dealt with and I too wonder if they are a sham.

By Harriet Y., over a year old

See more answers (2)

Question

i see alot of people are saying it takes atleast a week before they are shipped out i plan on paying 38extra bucks to get them next business day

Answer: You won't get them the next business day. I ordered glasses 3 weeks ago. After 10 days I contacted them for update, they claimed that they are discontinued, no discount or anytghing offered. So I order something else, customer service great, claims glasses will be FedEx shipped next day. Still waiting... it's been 4 days, no update. If you need your glasses fast, order elsewhere.

By Dayna T., over a year old

See more answers (3)

Question

Hello, I'm trying to track an order, number 862792. I placed the order before I created an account, and I'm unable to track the status. Thank you for assisting.

Answer: So did u did you ever receive your order?

By Joellen R., over a year old

See another answer (1)

Question

Hello Need an order status update.

See more answers (0)

Question

do you have tommy hilfiger TH1196 MPZ in stock..5318-145 what is the price in CAD

Answer: Dear Valued Customer: Thank you for contacting us! This particular pair is currently unavailable. Is there any other frame you'd be interested? Please advise so I can further assist. Sincerely, Sarah Customer Support

By EZ C., over a year old

See another answer (1)

Question

I just received pair of glasses I ordered from you but I can't find my account online

Answer: Dear Valued Customer: Whats your email address/complete name? Please advise so I can further assist. Sincerely, Sarah Customer Support

By EZ C., over a year old

See another answer (1)

Question

Placed an order ONE MONTH AGO and DID NOT RECEIVE MY CONTACTS !!! Order #1095928. What is going on ????????

See more answers (0)

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EZContacts

Overview

Reviews (6,336)

Q&A (40)

How long after placing an order for contacts is order fulfilled

Why is a cookie cutter response used for every complaint instead of a genuine answer because consumers rely on this to determine trustworthy company?

Are the RayBan sunglasses authentic?

where is my order? its been one week and the order still hasnt finished processing, you still havent verified my prescription. what is taking so long?

i see alot of people are saying it takes atleast a week before they are shipped out i plan on paying 38extra bucks to get them next business day

Hello, I'm trying to track an order, number 862792. I placed the order before I created an account, and I'm unable to track the status. Thank you for assisting.

Hello Need an order status update.

do you have tommy hilfiger TH1196 MPZ in stock..5318-145 what is the price in CAD

I just received pair of glasses I ordered from you but I can't find my account online

Placed an order ONE MONTH AGO and DID NOT RECEIVE MY CONTACTS !!! Order #1095928. What is going on ????????

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Ask to get answers from the EZContacts staff and other customers.

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EZContacts

Overview

Reviews (6,336)

Q&A (40)

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