Overview
EZContacts has a rating of 3.4 stars from 6,304 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention new glasses, great price and live chat. EZContacts ranks 2nd among Contact Lenses sites.
I keep getting emails saying my glasses are being prepared but it still has never shipped.
Everything was perfect and shipped in timely manner!
Great website for ordering lenses. Always arrives before expected date with no hassle.
Item arrived fast, fits perfectly, prescription was added.
They did not respond to email regarding authenticity of Ray Bans purchased
I am very happy with my glasses. They are perfect!
Great customer service. Lets me know when my product is available. A+
I have been going my contacts from here for years never had any problems.
Items were always as described. Made cancellations and refunds a no hassle process!
Any designer frame you could think of Ezcontacts has for the better price!
So happy with my new glasses! Telling everyone about them! Great purchase!
First order at EZContacts. Relatively fast fulfillment. Very good price. Love my new glasses!
The merchandise arrive very late. Too much waiting time
Easy to find my product, great rate, shipped quickly.
Great product, affordable, received on time! Right color, I would definitely order again.
Great quality, affordable prices, fast and trackable delivery
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- Brooklyn, NY, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mercedes,
Thank you for taking time out of your day to provide feedback. We aim to provide our customers with the best service possible, so hearing that we fell short of your expectations is saddening. I am so sorry to hear about the delay that you experienced with your order. I understand your frustration and feel terrible that you’ve waited so long for your order with little communication on our end.
As a courtesy for the inconvenience we caused you, I would like to offer you a voucher for free expedited shipping on your next order. Mention this order and a representative will make sure you get free expedited shipping. I hope this will go towards making amends. I would love to chat about this further-please feel free to reach out to me directly. I once again apologize for the inconvenience we caused and hope to earn back your business.
Thank you again for leaving us this invaluable feedback.
Respectfully,
Olivia Miller
Client Relations Manager
Olivia@ezcontacts.com