Express Scripts

ES sucks. I didn't order meds but they shipped any way and charged me $240 for 2 meds that only cost me $75@ CVS. I didn't have that kind of money to have them put on my card and all I get is "I'm sorry?!" They won't take it back. They should be shut down.

I was just released yesterday from the ICU with an anti stroke prescription. I need to take them every 12 hours or I could have a stroke Its been 30 hours and they say I need an authorization and once they get one they will review it with in 72 hours. But its been 30 already and no one knows what the hold up is. Ive been on hold waiting to speak with someone for nearly 4 hours and no answer so far. This company is absolute crap. DO anything you can to not deal with them

They haven't covered a single one of my prescriptions and I've spend about 5-10 hours a week for 3 months on the phone with them and my doctors trying to get my medications. If and that's a big IF they happen to cover one of your medications, the script has to be written perfectly how I want it. After 3 failed attempts to get a birth control, I finally found one they covered but they denied it because my doctor wrote it for 1 month with 12 refills and they required 3 months with 4 refills… my doctor is fed up, I'm fed up, I've just started paying out of pocket because my time is worth more than dealing with this.

Terrible customer service. Trying to establish new prescriptions was impossible. They actually hung up on me. But, you have no choice. If your insurance uses them, you must use them if you want prescription coverage. Therefore, just like any insurance, they really don't care how they treat you.

I'm a chronic care manager for Medicare patients and I've now been on hold for THREE hours and TWENTY minutes! And they do this to seniors every day in hopes they'll give up when their medication coverage is denied. I am incensed at the exquisitely poor customer care. The richest country in the world and we have to deal with this? Just out of curiosity, I wonder how much the CEO of this POS company makes annually? $30,000 would be too much!

I signed up for Part D drug coverage with Mutual of Omaha. The sub that work to Express Scripts. ES billing department sent me invoices each month with different payment amounts. I paid what the invoice said. Six months into our plan I got a notice we had under paid our premiums. I called, talked to a Supervisor. His advice, pay what we owed or the an would be cancelled. Their mistake my problem. As soon as I can I will be cancelling our plan. Shame on MOO and Express Scripts for horrible customer service. It is obvious ES feels thg hey are too big to give a dam. I was amazed when I saw over 200 ES reviews with an average rating of 1.5 out of 5. That says it all. Suggest you avoid companies like Express Scripts at all costs. Good luck.
Ken M.

On July 2 2021 I sat in my doctors office as she electronically sent a refill for a medication that keeps me from needing a nebulizer. Now, almost three months later, I am still waiting. The office has contacted them multiple times since July. I've contacted them multiple times. Every few days I get a new email: "Everything is fine. Oops, everything is NOT fine. We will be mailing this today. Uh-on we need prior approval. Congrats, we will mail next week! Sorry, there's been a delay." And now I was just disconnected after being told I have three refills. I have NEVER dealt with a more incompetent company.

The website is glitchy. The automated phone tree is difficult to deal with. The human I finally got didn't even tell me their name. They only gave me a four day prior authorization on three months of medicine and then required ANOTHER prior authorization when I tried to refill it 30 days later even though I had refills. I can't remember the length of time on prior authorizations, but I know you don't have to do it every 30 days. No offer from them to correct the mistake. No solutions, options, or directions offered. Just an oh well. No notification for anything. Now I just get to pay them monthly for absolutely nothing. I am beyond frustrated.

When I was moved to Express Scripts, I sent in one of my major prescriptions for a 90 day supply. With all the problems it took 3.5 weeks to get it. I was without one of my important drugs as they would tell me one thing today, different from yesterday and again tomorrow. It went on and on and I don't want them to ship me any other prescriptions. I will get all now from local sources.

I spent three hours on the phone trying to find out what the problem was with the rejection of my prescriptions at the pharmacy I've been using for years. Turned out it was Express Scripts! These losers actually removed me from the system supposedly because I hadn't told them that I wanted to use a retail store. B to the S. It only cost me $20 to pay out of pocket but I can't imagine what people who need their insurance to show up are going through. Shame on you! Makes me want to be an advocate for people who can't figure this stuff out. You'll hear from me again soon for someone else. Horrible, horrible company.

I am under pain management and unfortunately need lain medicine to go threw the day. Multiple times ES wont authorize it when my doctors office has sent then the questionaire form and from there its a blame issue between the two without any work to get it solved. For a months I had to pay full price while consistanly calling both companies just to get something done. Not happy and by the reviews this is not a company to choose.

They put my prescription on the wrong insurance and tried charging me 4x the cost. They also don't verify with the patient before sending the medication which is stupid because doctors offices make mistakes. I've never had such a hassle in my life with probably 10 plus calls. Stay away!

* took 11 days and counting to verify prescription (existing) - told on phone (40 min call) that it takes 24-48hrs
* phone operator was barely understandable

* website and app have no tracking for in-progress prescriptions

Seems like they cant execute on basic job functions

Yikes!

On two different occasions, I've tried to fill an expensive medication. The first time I called 4 times and got 4 different prices. The second time I called 6 times.

They process orders and send things without confirming we need them, then send a bill. There is NO way to prevent them from doing this apparently.

Customer service is often clueless or slow.

They have screwed up our orders on multiple occasions.

There are some very serious issues with this company - I suspect their tech systems are ultimately at fault based on the issues. This is the single worst pharmacy insurance I've ever dealt with.

Prescription payments are always messed up you tell me I owe money I don't I've sent checks out two months ago and you say you still haven't gotten them. I'm done dealing with Express scripts they are the worst ever to deal with. I'm going to Walgreens I don't care if it cost me more money my sanity it's better off with Walgreens then with express scripts you people could care less that your system is jacked up.

This is THE last time I give Express Scripts a chance. I paid for my meds on Aug 5th, got one prescription 3 days later. The second one still isn't here. The pharmacist yesterday said it was mailed out on Aug 21st. So today I called them back, it seems my pills are lost somewhere in Texas. Express Scripts gave me the routing # and more or less washed their hands of the whole problem. It's up to ME to call and find out where my pills are. WTF is up with that?

I have had my doctor's office has call in a prior authorization for a medication and they keep saying they never got it. They have called in many times. My calls to customer service result in denials they have received the authorization. Now who should I believe? Dumping this worthless company come open season. Going to go to Amazon pharmacy