Expedia

I had $910 Airline.credit. Had until July to use it. Went to use it last month and it was gone
CUSTOMER. SERVICE VERY BAD NO HELP.

After receiving incorrect itinerary information from expedia for our (my two children and myself), we missed our flights by moments. We were given the incorrect terminal and were told by Lufthansa staff, on August 28th, 2015, that this had happened repeatedly all summer, as expedia failed to alert customers that their itinerary information had changed. I was told in my first call to expedia from the airport (international collect rates) by expedia customer service that they saw the error and I was then put on hold, for 25 minutes, then abruptly disconnected. I called again, and was asked to photograph my itinerary, (because they NOW could not see any error on my itinerary) so I photographed it and sent it several times and the rep said she could not see the attachment (although I could see and open the attachment in my sent mail), I was then put on hold for 40 minutes. Airport staff then scanned it and I sent it as a pdf, again told they could not view the attachment. I several following phone calls, I was chastised, put on hold for 45 minutes stretches of time and finally told by a rep, who actually seemed sympathetic, that yes, I would be helped but he needed to connect me with his supervisor. 20 minutes later, service rep Arturo Tall told me, that no that they were not going to rebook me or reimburse me, but if the previous rep had told me that he would "honor" that statement, but he had to go back and find that call because he did not believe me. He said it may take hours or days. I arrived at the airport 2 and a half hours before my flight, but waited in line because I thought we were in the correct terminal. Expedia is now telling me to bad, basically I should have run to the correct terminal faster! With my two small children! My children got to see their mother break down and cry after discovering that to rebook would cost me 7000. 00 dollars! Expedia has since done NOTHING, and refuses to acknowledge their error, although I have the proof! They still hang up, and put me on hold for hours! I am not a wealthy person, and financially and emotionally this has been devastating for myself and my children! DO NOT BOOK OR USE EXPEDIA BECAUSE IF YOU HAVE A PROBLEM YOUR ON YOUR OWN! HORRIBLE!

DO NOT book with Expedia. I cannot stress this enough.

My husband and I were supposed to fly from Boston to Spain for our honeymoon. We booked both our flights and hotel stay through Expedia.

We found out the hard way at the airport that Spain requires a booster if you got your vaccines over 9 months ago or a negative test. By the time we got our negative tests back, we had missed our flight.

Here is where the nightmare began. We called the airline about rebooking flights, but they informed us that because we booked through Expedia, they were the only ones who could change it. We called Expedia, and they informed us that only our airline could fix it. We called the airline again and we told them Expedia sent us to them, and they said to call Expedia. Expedia said they could not do anything because we were already checked into the flight.
We called the airline once again (lots of being on hold), and they said to wait until there were the airline representatives at the airport. We waited for two hours and got in line to speak with them. They told us to call Expedia. We explained that they could not help us because "we were already checked in," but luckily another worker overheard us and said she was able to uncheck us in. She said Expedia would then be able to do whatever they would like with the flights. We call Expedia, and they tell us that we were considered a "no show," the tickets we bought no longer have value and there is nothing they can do. We have also lost our return flight.
So, we have to purchase new tickets for four days later that cost us thousands of dollars. Now we need to contact our hotel about perhaps switching our days around since we were already missing four days of our stay. The hotel said they could have helped us had we booked through them directly, but because we booked through Expedia, we had to contact them. Expedia says they will contact the hotel (which was confusing because we already had). The representative at Expedia then tells us that the hotel cannot do anything for us because we were considered already checked in, and if we want to stay there longer we will have to make a new booking.
Had we not booked with Expedia, we could have gotten assistance with this nightmare. At least we learned a lesson: Always book directly through the company, never through another party. We will never be using Expedia again.