Expedia

I booked a flight and hotel for my wife for a medical appointment. Everything was going fine until we completed the checkout process and realized, somehow, that my wife's name had been changed on the flight itinerary to that of my email address instead, which meant she wouldn't be able to check in. Bear in mind, this was nothing we did while booking, the website seemed to have glitched (a running theme as we would soon find out). We immediately called Expedia and told them about this. All we wanted to do was correct the name on the ticket information but were told that instead of doing something as simple as that, we would have to cancel the entire transaction and start over again, despite the fact that it was their website's screwup and not ours. So we canceled, only realizing a few days later that we didn't get all of the taxes and fees refunded to us (still fighting that). Stupidly, we decided to try rebooking with them again. Everything was going fine, flights were selected, and when we went to pay we were given an error that there was a problem with our card. You can imagine our confusion, especially since the next day we discovered Expedia had taken almost five hundred dollars from our bank and sent it to the airline. After several phone calls and long wait times, I learned that when we attempted to purchase the tickets, our outbound flight wasn't actually available and some kind of 'glitch' with the website made it seem like it was. So, while that purchase didn't happen, the money for our return flight was taken from our bank and sent to the airline. Bear in mind, at no time was there any kind of message during the transaction process that there was an issue with the flights, only an issue with the card making it seem like the entire purchase couldn't be processed. I've spent the better part of a morning now trying to get my money back only to be told I have to wait at least 3 business days to have the money that Expedia STOLE from me returned.

Suffice to say I will NEVER do business with Expedia or any Expedia affiliate again and I would suggest anyone reading this do the same. These people, and by that I mean the upper ranks responsible for establishing and maintaining these blatantly corrupt practices

First I tried to book my package holiday and their website said 4 tickets available on the flight and the accomodation had 6 rooms left. Proceed to booking and total invoice was $4500, click finalize and promted with a cannot proceed message. Contact Expedia directly and after an hour on the phone they explain that the flight is booked out as their website doesn't update immediately (not my fault but now my problem) but if I pay another $211 they will get me the seats... Bill now goes to $4711... Customer service was non existent and finally after nearly 1.5 hours on the phone I get confirmation all is finalized but had to book immediately as i was warned it prices would go up by hundreds of dollars in the next hour if I didn't commit to the extra charges. Receive my itinerary and click on the hotel link and funny enough i can get the same hotel, room etc for $120 less than what I just paid... 40 mins later and after sending a number of screen shots through to Expedia I receive a price match and a $50 credit (cant use for this booking though)... I then go to book another hotel and guess what - cant use the credit as it doesnt meet the terms and conditions (which you cannot find on the website)... Call Expedia and was on the phone for another 40 mins trying to get a clear answer as to why I could not use my promotional voucher which could not be answered. The agent then charged my credit card the full amount without my authorisation then advised that I would receive a $56 reimbursement. This is not acceptable as I did not provide authority to make this charge at the full rate and what happens if my credit card did not have the available funds? Would Expedia pay my credit card overcharge fee? Never again will I use this service. For the sake of paying a few dollars more I will use a face to face travel agent for all bookings or source another online provider that is simple and easy to deal with. Holidays are supposed to be enjoyable but this has already ruined my experience and I have no confidence that these bookings including flights will be confirmed as per my specific requests as all transactions with Expedia were conducted over the phone via a poor phone connection with a so called customer service agent that did not have a clear understanding of my requests. Never again will I use or recommend Expedia. The biggest mistake I made was not looking at previous customer reviews online before using this service I now understand why there is a 1 out of 5 overall customer experience rating.

Expedian is a brilliant site and I visit it on a regular basis. Very good website.

Tried to book hotel in Greece with Expedia.

There was an error during booking, i havent recieved my booking or any kind of confirmation but the funds are reserved!

I contacted Expedia via email, got no response. Clled their customer servica and spoke with a robot who doesnt give a **** about my booking.

They said they will call me next day about the reservation and that hotel will also call me. I postponed some meetings because i was expecting their calls. NO ONE CALLED!
I called the customer service again, they said they can not provide me with the booking? I said that is ok, than release the funds you reserved. They said they can not do that? I should contact paypal?

Spoke with supervisor who started YELLING AT ME? I suppose becaus eshe is frustrated or somethig?

After one week recieved email answer they could not locate me. Money is still reserved.

Now i can not continue palling my vacation because my funds are reserved and I DID NOT RECIEVE ANY BOOKING or SERVICE!

If you have enough money and time to spend hours with their robot usleless support go ahead and book with those crooks, liers and thieft!