Expedia

My husband and I have been long time users of Expedia and always purchase the protection plan offered when booking a flight. I've never had an issue canceling a flight in the past and didn't think it would be an issue when my mom got injured and couldn't make the flight out to see me. As it turns out, Expedia has changed the insurance plan that they offer and it is an EXTREMELY TERRIBLE PLAN FOR USERS. My mother got a doctor's note, but the insurance company said she had to go back to the doctor to get a specific insurance company form signed, then I was told that if I cancel my flight I would not be re-funded any of the cancellation fees which totaled MORE THAN the tickets- so there was no point in even canceling my ticket! The insurance isn't worth it if the airline fees aren't paid and the process is so complicated, inconvenient, and painful to file a claim that it isn't worth the money. Expedia clearly no longer cares about their customers and is more interested in scamming customers out of money then having a REASONABLE cancellation policy. Now I've paid for a ticket for a flight that won't even be used and my husband and I will NEVER use Expedia again.

Expedia, hotel.com, very dishonest and NOT TO BE TRUSTED! Don't do business with them, don't give them your CREDIT CARD DETAILS! AVOID AT ALL COSTS!

We booked a hotel in Cancun and airport shuttle through Expedia.com for 07/23/2023. Our flight was 1 hour late getting into Cancun airport. The shuttle never appeared, "apparently" it was there before and left. We had to pay for a taxi to get to the hotel. We paid in full the shuttle service (Speedy Shuttle) through Expedia. Expedia "tried to contact" the agency in Mexico and allegedly claimed that the "agency denied the refund". Never again will we go through EXPEDIA. Terrible customer service, we couldn't be more vulnerable.
Reservamos un hotel en Cancún y transporte del aeropuerto a través de Expedia.com para el 23/07/2023. Nuestro vuelo llegó con 1 hora de retraso al aeropuerto de Cancún. El shuttle nunca apareció, "aparentemente" estuvo allí antes y se fue. Tuvimos que pagar un taxi para llegar al hotel. Pagamos en su totalidad el servicio de transporte (Speedy Shuttle) a través de Expedia. Expedia "trató de contactar" a la agencia en México y supuestamente afirmó que la "agencia negó el reembolso". Nunca más reservaremos por EXPEDIA. Pésimo servicio al cliente, no podríamos estar más vulnerables.

In booking a reservation that called for an overnight connection from one carrier to another, I made an error on the departure leg. In attempting to rectify "my error" I contacted the customer service department of Expedia on the same day that I booked my flight's. Basically, this is what transpired:
1) There appeared to be a language barrier between myself and the customer service representative. However, we worked together for approximately an hour to move my departure flight from the 15th to the 14th of the same month.
2) In order to rectify my error, Expedia cannot just cancel the initial leg and rebook for the earlier date, but had to cancel the "entire" trip and rebook both the departure and return flight's. Btw, the date for the return leg did not need to be canceled.
3) The customer service representative began booking the departure flights that called for an overnight connection, and then began to charge me a point-to-point fare, ie. Origination city to connection city = "x" dollars and then the connection city to the destination city for "x" dollars. He began to do the same thing on my return itinerary. Having worked in the airline business several years ago, I attempted to explain his error. Apparently, he was not trained properly and did not understand how fare's work. Regardless, I asked the agent to cancel all the reservations made. He canceled departure leg's, however, he sent through the charges to the return leg.
4) Now I'm having discussions with Expedia about the error and the return of the over charge. I've actually been on the phone, or on hold, for over 40-minutes and am now told they have to listen to the conversation and someone will get back to me within 48 hours with their finding. REALLY!

I have been traveling for business and on personal trips for over 40 years, and this is by far the worse experience in booking flights I have EVER encountered. NEVER AGAIN WILL I USE EXPEDIA!

I booked an airline ticket (Itenary No - XXXXX) from Expedia. They booked it through ETIHAD Airways departing March 1st, 2019 from Toronto to Mumbai and Returning from Mumbai to Toronto on March 12,2019. For some reason, I had to cancel the flight. I called them the day before departing. It took 5 hours for them to cancel the flight. I called 10 to 15 times to both Expedia and ETIHAD. Expedia said call ETIHAD and Cancel it ETIHAD said call Expedia and cancel it. Somehow Expedia canceled it and gave me a case ID (E-XXX) with the $399 charges.
I have been chasing them to get my $1100 refund back. I called them multiple times to check the status of my refund on my credit card. Every call is 1 hour wait time. It has been 3 months I have not received my refund yet. They are repeating the same story to check with ETIHAD's accounting department (Case ID - XXX) and ETIHAD said to check with Expedia. I talked to one of the customer representatives today she said she will call ETIHAD behalf of me and will find out the status and kept me on hold and said if the call will drop she will call me back. I never got a call back from her.
It's a hassle to dealing with them just to cancel the ticket even though you are paying the cancellation fees. It's better to book it through local agents (Old school way).

My brother passed away unexpectedly and my sister is getting married within a few weeks of each other. I purchased the tickets at the same time. Try to deal with all of the emotions & having a face full of tears, I was a numb, heartbroken & dejected. I mistakenly swapped AM/PM departure times for the flights. Headed to the airport for my brothers funeral I was made aware that i missed the flight and would need to contact Expedia to get on the next pm flight by the airline who was more than willing to assist me. Expedia refused to help me with the change. So i was able to say my final goodbye's to my older brother. May he rest in peace. Feeling helpless, Expedia added additional stress and trauma while grieving. Once again after contacting the airline, I called Expedia. A week prior to the wedding to explain the AM & PM mix up and was told this is our P&P(policy & procedure) we can't do anything. I never yelled or got upset at any of the reps. I simply asked if they would show a little mercy and try to assist as American Airlines said again it's no issue we have a 7am flight just call Expedia and they can change it for you. After 30 minutes pleading with different levels of service reps resulting in no help. My friend called booking.com who is attending the wedding and they changed her flight in minutes on a basic economy no insurance no change ticket as she explained I gave her incorrect info due to the aforementioned events. I'm speaking to Expedia rep's who are telling me to contact the airline- i let them know the airline can help but, I had to go through the site first so it looks like I'll miss both because Expedia only cares about their policy. I was asked to cancel the flight request for a refund wait for the refund then book the correct flight with no consideration to time, cost, or availability by a rep. Vs. Them just changing the flight with an internal credit that they truly didn't have to issue if they would just change the flight. It is my personal opinion that individuals within organizations with limited power should contain a certain measure of grace to provide to others. This flight and ability to change it was / is there but the individuals were unwilling to assist. (Kath is the name of the supervisor). We have all lost a family member and have had weddings to attend as well as made a small error. The issue here is are you willing to do what's right and help another person & explain what you did was for the right reasons or are we so afraid of our employer who will replace us in a heart beat that we can't show kindness to the people that help us earn a salary.

I am writing to you to thank you for the service that I had received on February 9th 2018 and how grateful I am that you were able to cancel and reimburse all my reservations without any hassle.
As I am sure you are very aware Chicago, IL had experienced one of the worst snowstorms since 2015 on February 9th 2018. I was scheduled to fly into Chicago OHare International Airport at 10AM from Pittsburgh, PA but had experienced six hours of flight delays followed by an overall cancellation of my flight. I had made a reservation through Expedia at the Whitehall Hotel (Itinerary #*******751) for three nights which had a fee of 275$ USD which was listed as non-refundable.
When I had made the call at the airport asking if there was anything I could do about my non-refundable reservation (perhaps receive some sort of voucher to use in the future) your customer service representative immediately assured me that they would speak to their manager to see if there was some way Expedia could look past the non-refundable bi-law and reimburse me.
Within fifteen minutes your customer service representative was able to get in contact with their manager, explain the situation and got an OK from Expedia to reimburse me. The next step was to contact the hotel and ask for their permission, this was done in a very efficient manner and I was only put on hold for roughly five minutes as they called the hotel and got their OK to reimburse me.
Three business days later I have been fully refunded and want to thank you for such excellent, prompt and timely service. You had made such a dreadful airport and travel experience somewhat manageable. I am so thankful for such excellent customer service from your company and look forward to booking with you again.