Expedia

If I could give less than one star I would!
My fiancé called Expedia regarding a condo we saw displayed on there website he wanted to know if room service was included and gave the room number we were inquiring about. He was very pushy and insisted we book and he would give us a discount my fiancé asked if he could see what was getting booked and that we wanted this specific room due to how nice it looked on line the guy then spat off some random numbers and asked if we wanted to book the room we had been discussing so we agreed $2000 later we get an email of this horribly ugly room that was booked for us. We immediatly called to dispute spent hours each night fighting this just for them to say they need to pull phone recordings and to give them 72 hours we have them 6 days! Once we called back after not hearing from them we were informed they were in no means wrong on their behalf and we agreed to this horrible room that we had never even seen photos of and was never informed that is was in fact not the room we were inquiring about. They told us there was nothing they could do since it was non refundable except for call the condo which NOONE has been able to get ahold of in 6 days! Then she claims the room we want is not on their site even after I tell her I am looking right at it now and I'm on your web page and Mobil app! She rudely informs us that can't be possible. So basically we spent our $2000 for our honey moon and are stuck in a room that is not even displayed on their site and the room we requested is still available even though they claim it is not on Expedia. Horrible company and I will be posting this review on every outlet.

I booked a suite through Expedia for a business trip that I am going on in May and right off the bat they asked for a security deposit of $300. I thought it was a little odd because they wanted to hold onto it for 2 months prior to my stay. I tried calling and emailing ''N2N Suites - Heart of the City - Downtown'' Suite multiple times and received no response back for a MONTH. I then reached out to Expedia to explain how sketchy I felt about this booking and asked for a refund. They then told me the only way they could refund me is they have to reach N2N Suites to obtain approval for this.

The thing is they keep calling the numbers and email that was provided to me and obviously received no answer. I keep asking them what happens if they never contact you and they always give me the same answer. We can' refund you until we speak to them. Talk about the definition of insanity... doing something over and over again expecting a different result.

One of the representatives I talked to got frustrated that I wanted a different answer and he told me to go the accommodation the day of and then see what happens? Then I said the last thing that I want to do is try and see if I can get into my suite after no response on their end for 2 months the day I arrive in Toronto for business. I went ahead and booked another accommodation because clearly Expedia is not doing anything about this and I have to figure this out myself.

I may lose out on $200 but I wanted to WARN others who are traveling to Toronto be weary booking with N2N Suites - Heart of the City - Downtown Suite. Just even read the reviews the reviews on Expedia... https://goo.gl/7chbL3

It was a costly mistake but next time I will book a real hotel directly rather than booking through Expedia.

Expedia charged my credit card for a room reservation at hotel that was completely booked. When I arrived at the hotel and learned they were booked, they apologized profusely, immediately cancelled the booking on their end, and said to contact Expedia for a refund. I tried calling and chatting Expedia for 3 days, was put on long holds of up to 39 minutes, and was disconnected 4 times. Their virtual chat feature was a useless bot. When I finally got an agent on the phone, he was likely in the Philippines, had limited English skills, and a thick, hard to understand accent. He tried to tell me the booking was non refundable and he couldn't issue a refund. I had to repeat multiple times that the hotel was already booked and Expedia erroneously made the reservation and charged my card. He said I had to contact the hotel for a refund. I told him no, the hotel canceled it on their end and told me to contact Expedia. The Expedia rep then said he would need to email the hotel to verify that the hotel was booked and get a waiver to issue a refund. He said that could take several days. I was shocked—this is an online booking company in the 21st century and that's the best they could do? I then conference called the hotel with the Expedia rep on the line. The hotel clerk confirmed that they were booked and had no availability at the time Expedia booked my reservation, said they canceled the reservation 3 days ago and that Expedia had to issue the refund. The Expedia rep then asked the hotel clerk to issue me a refund. The hotel clerk again said the hotel was booked, they never received the funds, they canceled the reservation, and Expedia would need to issue the refund. Finally, the Expedia rep had to agree to issue the refund. The Expedia rep had no answer for why they charged my credit card and booked me for a hotel that had no availability. Expedia tried to steal my money. If I hadn't spent 3 days trying to contact Expedia and then conference call the hotel they would've succeeded. This was the worst customer experience I've ever had. I will never trust or use Expedia again.

I rented a car through expedia for about 8 days. At the time of online payment, expedia offered travel protection package (for car rental only) and asked me to pay $72 out of the TOTAL price, which was $189 and change.
I got to Florida and went to the car rental place, only to find out the total price is different and I would have to pay extra to purchase full coverage. I decided to use my own insurance which I have for the car I own in NY, since that way I would avoid paying extra for rental car insurance. Then I called expedia to explain what happened, expecting a refund for the $72 that I had paid. The 1st representative said he has to speak to the car company and confirm. I was put on hold for over 30 minutes, and after the representative said he confirmed the information, I asked for the refund, and the call was disconnected.
I called again, and the 2nd representative tells me she has to confirm with the car company. AGAIN. I told her the previous agent already did that, but she told me there are no records of it on the itinerary notes and she has to confirm it. I was upset, but told her to call me back if the call is disconnected and provided her my number. I also asked if she could transfer me to a manager afterwards so I could officially file a grievance. She agreed. I was put on another hold for another 30 minutes. I finally hear back from her that she's confirmed the above information, and she transfers me to a manager.
The manager tells me he has to call the car company and confirm AGAIN. I was so frustrated at this point and flat out asked for the refund. He then tells me he must talk with the car company first. I was put on another hold for another 30 minutes. And he gets back to me saying I must fax some information to a different department. When I asked him what was the point of having me on hold 3 times if I have to fax it over to a different department, he kept telling me he already explained to me (when he hasnt explained crap) and acted as if I was the weird one. And the refund wasnt even guaranteed by this guy because he is not from the refund department.
I am warning you; call the car companies directly to reserve a car service. Do NOT do it through expedia.

Travelmob, along with VRBO and many others like them fly under the flag of Homeaway, which has legal ties to Expedia, coerce together to provide differing policies which inhibit your ability for a refund should you find something not right with your booking leaving you no grounds for recourse.

After receiving a reply from a host on VRBO I was prompted to continue a booking through VRBO via Travelmob, which somehow is an affiliate of VRBO. The policies of VRBO differ to that of Travelmob with Travelmob having the worst of the two.

The fundamental differences of the two policies meant the 'Book with confidence' policy of VRBO was meaningless.

Travelmob, having no moral compass, willingly aligns itself with companies whose policies are heavily advertised as being beneficial to the guest while their own are far from it. VRBO, also with no moral compass, palm you off to 'companies' like Travelmob during the booking process excluding themselves from legal responsibilities from those companies policies whom have no incentive or desire for you to make a booking in confidence.

The accuracy of the filtering process of all of the associated companies leaves much to be desired. An apartment I initially had an interest in came up after going through the filtering process. I'd requested a washer, dryer and a balcony. As it turns out, there was no dryer, only a shared washer on a balcony which was also shared by other tenants of the building. All this on the roof of an apartment listed as a penthouse.

Travelmob couldn't care less about these discrepancies and was only interested in lining their pockets with booking fees.

Id suggest steering well clear of any companies flying under the Homeaway flag including Expedia itself.

A list of the known companies related to Homeaway can be found at the bottom of their website page homeaway.com.

There are also many hosts dissatisfied with their lack of a moral compass.

See also:
http://www.jasonmendelson.com/archives/2011/01/vrbos-questionable-review-policy-shame-on-vrbo.html

So my fiance has been trying to book international plane tickets with Expedia and found a price of $750x 5ppl. After finalizing everything with her family and my family she had entered everyone's required information and went to pay for the tickets on her credit card. When she went ahead to pay, the ticket prices disappeared in a matter of 5 mins. Basically we had all the dates set and all she did was enter everyone's info like you do when purchasing tickets online but now she couldn't. It didn't stop there, she actually spent 2 and half hours on the phone with Expedia and got no where. The travel agent saw the same tickets she was trying to book and that agent tried to book them for her over the phone and guess what the same thing happened. The agent used her credit card to pay and when she clicked submit the tickets disappeared again. Now the ticket prices went up to 1015. After spending countless hours with Expedia my fiance was sent around in circles from one agent to another. Eventually when she dealt with the last agent who would not hear a word she had to say. Basically all that agent said was the prices are what they are we can't do anything about it and wouldn't even let my fiance speak to a supervisor or manager. The agent would not even make an effort like the first agent did who actually saw the same tickets my fiance was booking. This agent just slammed the door on her. I honestly think this is the worse way to treat your customers. Advertising low fares to lure customers in and then when ppl go to book them they disappear. Then you have incompetent agents who don't care about the customers needs and just give them a run around by wasting their time until the customer lands on one agent that does not care at all and slams the door on you. Expedia this has been the worse experience ever. If there was a rating below 1 I would give 0 to Expedia.

If I could give it zero stars I could. Let me tell you I've been a customer of Expedia for over a decade and recently I have realized just how shady they have become. Last week I booked a reservation at a hotel in Moro bay and by accident I booked it for the wrong date. In an attempt to change the reservation just so I would't loose close to $300.00 I spoke to the hotel. After speaking to the hotel several times they allowed a refund but the service agent from Expedia said they could not call the hotel to confirm the authorization and sent me an email where I needed to respond with the name and position of the employee that authorized it. I did what I was told ( I have screenshots) and heard no response for 8 days. Since they said it would take ten days to process and I had heard nothing I decided to call them again. What was really interesting (after my call being dropped of course) was that the person I spoke to simply said they had received no response to their initial email. When I said I could send a screenshot of the email i sent he would not provide me with an address and instead said he would process the request by asking for name and position of the person who authorized it. After being told to wait another 10 days to process my request I asked for his name and employee number and an email confirming that the process was started. The customer service agent (who's name was "Josh" and was clearly not American) would not provide any kind of reference or email proof that this time my request was being set in motion. So i'm basically stuck calling again with nothing to validate my attempt to call or any proof of what was supposedly done on the other end.
As an avid traveler I can tell you these days, from what I'm seeing booking through these companies... even though it might seem convenient is becoming more of a hassle when there is an issue. Airlines currently are offering flexibility when it comes to cancellations and changes because of the pandemic. But if you book through a third party their hands might be tied. Same thing with hotels, if you book directly with them and a mistake happens, they might be able to help you and treat you like a human. But if you have a third party vendor then you're stuck in a world of pain. Remember, these companies that might seem like a one stop shop that offers convenience are only convenient if everything goes well. But in reality, when there's an issue and it really matters they'll make you regret your decision to use them. Stick to browsing only and then leave the site and book directly with the vendor it's a much safer bet.

WORST ONLINE FLIGHT BOOKING - On March11th I purchased a one way ticket and was told I would receive confirmation in 24 hours. March 12th I received no confirmation so I called expedia and spoke to "Mary". I was told that the flight was not booked and that she would take care of ticket. I gave her all the information regading flight, time, date, and gave her my debit number. I received confirmation in 12 hours. On March 14th I went to my bank and had less money that I should have. I got a printed receipt from the bank and learned that expedia had taken out two plane ticket amounts, one on the 11th and one the 12th. I called expedia back and spoke to "George" I was told by him that the first ticket I had purchased had actually been booked and that there was a "glitch" in the expedia itinerary which showed it was not booked. George then said a supervisor would contact me to get my refund for the double booking. On March 16th I had to call back expedia after the supervisor never called me back. I was told by "Cheryl" that the airline was going to charge me $150 for cancelling the second ticket. I explained what was going on with the double booking and was told that it was out of their hands. Right now I am fighting with delta airlines to get my money back without having to pay the cancelling fee.

We have booked with Expedia a guesthouse called Greenhouse from 22/01/2020 to 26/01/2020 in El Nido Town, Palawan, Philippines. When we arrived to our accomodation it was NOT EXISTING! The name of the place was The Queens Place with a different owner(who also knew about this situation). However the advert on Expedia of Greenhouse is still live and available to book. I am sure There are many others who have been part of this FRAUD and booked this NON-EXISTING accomodation and also got poor customer service when trying to deal with the case. We have been misleaded cancelling the accomodation and getting charged for the cancellation fee,(which im not sure who it goes for) but I am sure They are making easy money out of it both the previous owner and Expedia too. They are not even dealing with the issue and the advert is still live and we did not get our money back. It is a FRAUD taking money from several customers for a non existing service. The Newyork times mentioned a similar situation with EXPEDIA before just go on nytimes.com than after /2019/09/13/travel/advice-column-travel-disasters. Html

(not allowed to share a link)
I am here to warn everyone NOT to book through this website lots of scams and very poor customer servise with very poor communication skills and English.

I would like to save everyone from this unpleasant situation of not having accomodation when you want to enjoy your holiday and wasting money!

Alexandra and Benjamin

I booked a flight for two people through Expedia, for me and my friend. I had accidentally misspelled her name by one letter so I called in to get it fixed. The representative informed me that there was no way to make this correction and I needed to book a new flight and cancel the other one. He said that he can do that for me. After giving him my information I got a confirmation text message and noticed that MY name was misspelled this time and told the guy to fix it. He then told me that it could only be corrected by a supervisor. I was then put on hold (at 11:00pm). I waited for THREE HOURS (till 2:00am) and when I hung up I got a call back from the guy asking me to please continue holding even though he does not know how long I will need to hold. I had work the next morning and I asked him to give me a call back the next day because I was not willing to stay up all night. After not receiving a call back, I called the next day and was put on hold AGAIN. This time I hung up after 30 minutes. Got a call back, and told them that I am not about to spend my entire day waiting on hold and asked for a call back. I was told that I will receive a call withing 48 hours. It's been exactly seven days and I haven't heard a thing. I will risk going to the airport and dealing with Alaska airlines directly but I am NEVER booking through Expedia again and will definitely tell everyone I know to avoid this website. This was the worst customer service telephone experience I have ever had to deal with. Not only was it difficult for me to understand the customer service representative, I also found out that an error is impossible to fix and if you previously booked a ticket and need to cancel and re-book, you're not guaranteed the original price.

We paid in advance Expedia for two rooms for the night of January 23rd, 2020.
When we arrived at the hotel, we were told it was a problem and after awaiting for 30mn on the side, we were told that the hotel was overbooked and that we had to go to another hotel.
We had to wait one hour to reach the other hotel and when we arrived there, they had no booking for us, we handed over the letter Sheraton gave us, but they asked us to wait another one hour the time for them to get confirmation from Sheraton and process the reservation, we finally got our room at 10PM.
Today, I called Expedia customer service (45mn before somebody answered), I talked to Vanessa, who keep saying that Expedia was not responsible and was not at fault, in spite of the fact that I booked and pay Expedia, I had to wait for her to call Sheraton who confirmed our story and confirmed that they had refunded Expédia.
While I paid one week ago, I have now to wait another two for the refund.
Instead of saying it is our fault, it would have been better for the Expedia customer service agent, Vanessa to tell, I am sorry for the inconvenience, which she did finally at the end as I was insisting on Expedia responsibilities on the matter.
Question, why when you do not perform the services that you (Expedia) have sold to us, do not refund straight away, rather than keeping the funds for almost one month.
This was a painful experience, and the way Expedia is handling the issue does not make it less inconvenient.

Expedia has options to book flights, but that's it. Whenever you encounter a problem like a natural calamity, they refuse to help. I booked a flight almost a year in advance, but when it was the day of my flight, there was a typhoon near one of the airports I was transferring at. They sent me an email 12 hours prior to my departure telling me to contact them ASAP, but with a 9am-5pm call window (it was 9pm when I received the email). So I literally had no time to call them because my flight would've taken off by the time their call center opened.

I decided to call customer support through the website instead and the rep on the line was a total snake. He said I needed to either 1) cancel my flight, 2) choose another date within 14 days of my original departure, or 3) pony up for a more expensive flight (about $5000 USD for the cheapest option). He NEVER gave the option of switching to another airline free of charge and arriving on the same day (Star Alliance airlines have the ability to do so, but they withheld that information. I only knew after the fact). The best and most reasonable option was to cancel my flight.

I then called my original airline I was supposed to fly with and they told me they could've rerouted me for free. I shouldn't have cancelled. I called back Expedia and they told me there was nothing they could do, the refund process has already gone through despite being within an hour. The rep then proceeded to yell at me and I had to be the one to ask questions like "will that be everything?" or "is that all?". Very unprofessional staff.

Just keep in mind that they won't ever help you. Book through the airline themselves and get free options like the seat choices and check-in luggage. Expedia has NO advantage over them.