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Canada
1 review
3 helpful votes
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Never again
April 5, 2017

Although it seems like a good idea to use Expedia, there is ZERO flexibility. Want to change hotel reservation? You can't. I won't use it again.

Date of experience: April 5, 2017
Saudi Arabia
3 reviews
12 helpful votes
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I love travel and expedia had helped me a lot to fulfill my dreams, I always search first on expedia and then looking for other options

Date of experience: September 7, 2015
Malaysia
2 reviews
0 helpful votes
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I frequently scan most of the 'offer' sites when travelling for work and or pleasure. I generally find that Expedia takes the prime spot for pricing

Date of experience: April 17, 2016
California
7 reviews
11 helpful votes
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Refunds
March 1, 2017

Still taking 2 months to process a refund, however if their site was working I would not have had to pay more or get a refund!

Date of experience: February 28, 2017
India
2 reviews
13 helpful votes
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Always PERFECT
January 31, 2017

I've used it quite many times over the past few years and as far as I can remember Ihave never had any problems at all. Absolutey legit!

Date of experience: January 30, 2017
Georgia
1 review
0 helpful votes
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Booty
April 20, 2020

This $#*! sucks. Bought 2 tickets sent me a confirmation email with my itinerary number and reservation number, but no eticket number. Didnt have to sign in to purchase and it keeps asking for an email. They say on their website sign in, OR FIND YOUR FLIGHT USING YOUR ITINERARY NUMBER. I $#*!ING CLICK THAT AND IT KEEPS ASKING FOR AN EMAIL! Used all emails possible that i could think of, and theyre all wrong. Get your $#*! together bruh im tryna catch my flight to greece u $#*!ing finessers.

Date of experience: April 19, 2020
Florida
4 reviews
1 helpful vote
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I asked for prices on trips from Miami to Tahiti in June. Every time I completed my question, Expedia changed the question to trips from Las Vegas to Tahiti in November.

Date of experience: September 2, 2023
Arkansas
3 reviews
7 helpful votes
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Flush your cookies
November 30, 2015

Seems the prices go up as you consider alternate airlines and schedules. I deleted cookies and started fresh and saved 5%

Date of experience: November 30, 2015
Poland
6 reviews
10 helpful votes
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I havent' used Expedia in a while but when I did it had excellent prices and was a simple booking process.

Date of experience: August 22, 2017
Texas
3 reviews
3 helpful votes
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My experience with expedia was great. I purchased some plane tickets to Sao Paul Brazil and it was fast and easy

Date of experience: December 18, 2013
New York
1 review
1 helpful vote
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NEVER AGAIN!
September 28, 2017

I have been a loyal Expedia & Jetblue Customer and I will NEVER book another trip via either one of these sites EVER AGAIN. Both companies exhibit extremely poor customer service and accommodation. And I can honestly say I WOULD NOT and WILL NOT be recommending anyone to use either of the two companies, whether it be a family member, friend, coworker or even an acquaintance!
My husband and I had booked a trip to go to Montego Bay, Jamaica for our honeymoon, our flight was delayed multiple times without reasoning. Staff members refused to elaborate the cause very cold and unprofessional. Upon calling JetBlue customer service the representative failed to give any reasoning and was very unapologetic. To make matters even worse we had the same experience returning to JFK.
I recently canceled a trip booked via Expedia due to a medical occurrence and Jetblue nor Expedia are willing to refund my money, even considering the fact I purchased travel insurance (in the event something beyond my control was to happen, resulting in not being able to travel). After playing unnecessary phone-tag and speaking to many rude, unsympathetic representatives along with their supervisors to no avail no one is willing to assist me. It is absolutely appalling and mostly disturbing to see such a lack of compassion that has failed to be given. For all that are considering flying or booking via Jetblue and or Expedia I would highly recommend NOT TO, because God forbid you have a medical ailment or any circumstance that it out of your control they WILL NOT give your money back!

Date of experience: September 27, 2017
Michigan
8 reviews
10 helpful votes
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Sooooooooo easy to use
February 3, 2015

Sooooooooo easy to use. I can play with departure dates and times AND be as sure as possible that I am getting a decent price for my travel plans!

Date of experience: February 3, 2015
GB
2 reviews
6 helpful votes
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We booked our flights with expedia to Ibiza. Our outbound flights were good enough, even though our family of 4 were split up in different parts of the plane (travelling with 2 x 10 year olds!) When it came to our return flight things got out of hand! I went to check in online 24 hours in advance and was unable to do so. Eventually after much trying and many phone calls to Expedia and British Airways I was told they had cancelled our booking. They had no explaination as to why. Thereafter we spent hours on the phone to an Indian Call centre trying to get on another flight. All flights to London were full for the next 5 days. We had nowhere to stay and had to get back for School Term and work! We spent the next 23 hours being told we had to pay £2500 for flights to barcelona and onwards to london. We had already paid for our flights to london so we had no intention of buying any more. Eventually they got us on a flight to Barcelona and onwards to London. They gave us 1 hours notice to get to the airport. It was horrific. Our flight was then delayed and we had to run to make our connecting flight, when we got on the plane, we were treated dreadfully, there were not enough seats for us. Other passengers eventually made space for us and we made it to London. Of course our luggage didn't make it for another 4 days! Expedia have not responded to a single email or phone call. I have asked for them to investigate what happened and for compensation for our very very stressful experience. It was an awful end to our holiday and to simply have no apology or explanation of how this could happen is just unacceptable. I will never use this company again. After reading other reviews on other sites it seems I am not alone. There are law suits going on left right and centre. You should exercise extreme caution when considering booking with them.

Date of experience: October 22, 2015
Illinois
6 reviews
0 helpful votes
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Meh Dislike
March 12, 2017

I have only used them once and the customer support was HORRIBLE they didnt want to help me at all and kept arguing with me, I wont ever use them again. Would NOT recommend to a friend.

Date of experience: March 12, 2017
Canada
3 reviews
15 helpful votes
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NEVER EVER BOOK WITH RESERVATIONS.COM, FRAUDULENT SITE AND EXPEDIA IS FRAUDULENT FOR OWNING THIS POS RIP OFF SITE THAT USES MANY TACTICS TO RIP OFF CONSUMERS ESPECIALLY IN CANADA

Date of experience: May 15, 2018
Harry G.
GB
3 reviews
9 helpful votes
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Best Deals at Expedia
August 12, 2015

I love to explore the world and i always prefer to visit this before start my journey because this is the only site where you can find best deals

Date of experience: August 11, 2015
GB
2 reviews
2 helpful votes
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Okay
August 4, 2015

You can find good prices but it is always a pain if you want to make any changes and the website is not clear of how to do it.

Date of experience: August 3, 2015
Canada
5 reviews
2 helpful votes
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A friend recommended me to use this site to book air tickets to this place where major airlines don't service. It was easy and fast.

Date of experience: February 6, 2017
Canada
2 reviews
3 helpful votes
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I made a reservation error. Impossible to correct with Expedia. No phone number available. No reply to my email. Proved to be frustrating and costly.

Date of experience: June 28, 2017
Australia
3 reviews
7 helpful votes
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Re routed my flights without even my knowledge or approval.
Refused to rectify. 4 hours on phone to the. Disgusting

Date of experience: January 27, 2017

Overview

Expedia has a rating of 2.1 stars from 1,603 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Expedia most frequently mention customer service, credit card and next day. Expedia ranks 203rd among Travel Search Engine sites.

service
299
value
275
shipping
98
returns
183
quality
231
+136