Overview
Evolve Vacation Rental has a rating of 4.5 stars from 991 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Evolve Vacation Rental most frequently mention customer service, great experience and hot tub. Evolve Vacation Rental ranks 3rd among Vacation Rentals sites.
Our vacation was great. Very easy to book. Communication with our hosts was great. Fast replies and fixes.
Beautiful.clean, exactly as stated in the advertisement inVRBO. Great support. Always someone there by text to help
The townhome was very will appointed, and clean
Very quite and close to shops and restaurants in Tubac. Would stay again
I booked an AirBNB using Evolve as the host at a listing on Bryson City NC. 2 days before our arrival time, we were going over the check in details and discovered that several recent reviews (over pat couple weeks) had stated there was a German cockroach infestation in the home. Killing 20/30 roaches per day. I reached out and voiced my concerns with this and asked for a full refund, in which they declined. They would not even discuss the issue, even though this cancellation was not at any fault of our own. Stating that we did not arrive to the house to verify those accusations, even though EVOLVE responded to the bad reviews stating they were aware, and the house had been fumigated. And the review right after said fumigation, said EVOLVE assured her it was handled, and it was not. They saw cockroaches their stay and could not even stay in the home. Very tasteless for a company that is so called a 5-star company. They handled this inappropriately knowing they were at fault for the cancellation
We loved the house that we have stayed in several times before. The problem is that the service fees have become excessive; since Evolve became associated with VRBO the personal service has been reduced and the fees continue to grow, to the point it is becoming too expensive to use the service.
Hi Marjean - thank you for your feedback and for being a returning guest—we’re so glad to hear you’ve loved the property during your stays! However, we’re sorry to learn that the changes in fees and service levels have impacted your experience, and we appreciate you taking the time to share your thoughts. We strive to provide a seamless and enjoyable booking experience for our guests while supporting homeowners in maintaining high-quality vacation rentals. The service fees you’ve noticed help cover essential aspects like 24/7 guest support, reservation management, and making our properties more accessible to renters on sites like Airbnb and Vrbo.
That said, we understand how important affordability and quality service are, and your feedback in invaluable to us as we are continuously discussing ways we can improve. Please know that we’re always working to balance providing great value for guests while supporting the needs of our property owners and welcome feedback at anytime to help us achieve this. We appreciate your outreach and hope we are able to host you again soon.
Loved our room and our view. Located right above one of the properties pools. The ONLY negative thing I have to say about the room itself was that the pull out sofa bed had not been cleaned. Had empty fireball bottles and trash in it. Reported it and was told that the sofa bed wasn't advertised. So I guess that means not their problem and not a big deal. Either way when I pay good money to stay somewhere I want it thoroughly cleaned. The area was nice. Laid back and quiet not a lot of noise. But with that it was a good 20-30 minute drive to fast food. I'd stay there again
We stayed at a great house that was managed by a great company. Totally modern amenities and a great quiet location with a responsive management company that made sure we were enjoying our stay!
Place was as advertised. Place was clean and comfortable. Pub was overflowing so we ate out every night.
Everything about our stay at Kick Back Corral was terrific. The kitchen had everything we needed and the more and the hot tub was a blessing after our days of activity. Great place - hope to be back.
Easy to book and communicate with! Great response times and being able to reach out if anything.
Pleasant, easy experience with all the information provided to us
This was out second year to rent the home. Owners very responsive.
Great place, great folks to rent from. Quick and easy.
4 day stay excellent accommodation
Nice layout good features
Good parking
Very nice townhouse near the beach in Oxnard, comfortable, well stocked, clean.
I listed two homes with Evolve and wish I never had. I had issues with their management from the very beginning. They recommended a cleaning company that was absolutely terrible and resulted in two bad reviews about the cleanliness of one house. Once they didn't show up before a guest arrived and once they left the bedrooms and bathrooms completely not cleaned. Both resulted in bad reviews. I also found that Evolve did not have my listings up on the houses and a couple different points. When I sent a request in about it they said I didn't know how to look it up. Wrong! After the request the listings happened to pop back up. They went from everyone getting the same listing coverage for 10 percent to having to pay for better coverage. Such a scam. The guest damage insurance that Evolve supposedly provides is a joke. They try every way they can to get out of paying. I turned in legitimate photos and receipts and I never did get paid. I had so much trouble I finally quit. It was an awful experience listing with them.
We’re sorry to hear that your experience hasn’t met expectations, and we appreciate you sharing your concerns.
We strive to connect owners with vetted, on-the-ground service providers who specialize in vacation rentals and can manage everything from turnover services to guest support. We’re sorry that this partnership didn’t meet your needs, and we will review it to ensure better experiences moving forward.
Regarding damage protection, the costs are placed into a fund that covers up to $5,000 or $10,000 in damages for homeowners, depending on their service level. This helps cover unexpected incidents without additional out-of-pocket expenses. We understand how frustrating it can be when a claim isn’t approved, and we truly appreciate your feedback.
Additionally, we’ve updated our model to offer two service tiers for our owners, recognizing that not everyone’s needs are the same. While we have introduced Plus, we have not removed any of the core services that were previously provided. Instead, we’ve added additional services at a 15% rate for owners interested in enhanced support.
While we aim to provide value through dynamic pricing, guest support, and coordination services, our model may not be the perfect fit for everyone. Your input is important to us, and we will continue using feedback like yours to improve our services. If there’s anything we can do to help, please don’t hesitate to let us know.
Be Warned Owners- don't work with Evolve. They charged us almost 4,000 because we had a damages to our home that would not allow guests to stay. We cancelled the booking with ample time and sent in documentation to evolve. They had plenty of time to rebook the guests. We were still charged so much money for this. We completely regret working with Evolve and will tell everyone we know not to make the same mistake.
We’re sorry to hear about your frustration and understand how challenging unexpected property damages can be. Our goal is always to support homeowners while ensuring a great experience for guests, which is why we have policies in place regarding cancellations.
When a booking is canceled due to property issues, fees may apply to cover guest accommodations and ensure a smooth experience for everyone involved. However, we do offer reimbursement for cancellations when property damage deems the home uninhabitable for guests. If you believe your situation qualifies, we’d be happy to review it further—please don’t hesitate to reach out to our team directly.
We loved our stay from the comfy beds to the soaking tubs to the pickleball court! Book this today.
As a mid term property owner, Evolve has been great. They walked me through the set up process, took photos and got me a tenant right away for a 3 month stay. I am very happy with how they treat thier property owners.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christy,
We appreciate you sharing your concerns and value your feedback. Our team conducted a thorough review of your situation and, given your concerns, we issued a full refund outside of our typical policy.
At Evolve, our commitment to our guests is that our homes are Clean, As Advertised, Safe, and Ready for Your Stay. While we confirmed with the owner that these standards were met for your stay, we understand that the reports from prior guests caused concern. We regret that this impacted your experience, and we made an exception to our policy to help resolve the matter.
We are continually working to improve our processes and appreciate your insights as they help us better serve our guests in the future.