E*TRADE

Have been very happy with E*Trade for years. Since Morgan Stanley took over, customer service seems to have evaporated. Going back 2 weeks I've only received 3 of 12 dividend payments across all my accounts. Never had a missed payment in the past. Live chat tells me 1 to 10 days for payment to appear. When asked if I should expect this going forward, the reply I got was "Correct". Moving everything to Fidelity.

I've never been so poorly treated as a customer. Rude customer service, limited trading ability, they will never be helpful towards the retail trader. I switched to TD Ameritrade and made 400% profits with everything you need at your fingertips.

Customer service calls used to be answered in 10-20 mins. Now it's a minimum of 1 hr. And even then they can't get anything right. They got my Roth and Regular IRA contributions wrong and had to make several calls to fix their error. Each time at least 1 hr of waiting before a human came on line. All this since Morgan Stanley acquired the company. Not surprised - the first thing they do is cut cost by letting people go without any thought how it affects customer experience. Will look into moving my accounts somewhere else.

When I deposit funds electronically, Etrade does not give credit for those funds for about 10 days, so you will likely miss opportunities as I did. Also, 27 days ago, I requested to move cash from Etrade to another online platform, and the money still hasn't moved. I've called and called, but the queue is always over 60 minutes during regular hours; I finally called at 6:30 am and got through their phone line in only 17 minutes. Dan with Etrade stated that it was the other company's fault that Etrade rejected the transfer without telling me or the other platform. When I asked how long electronic transfers should happen, Dan stated they normally only take about a week. Etrade makes their money by holding your cash for as long as they can hold it, which would be fine if it weren't costing me opportunities to invest when I'm ready.

I waited 3 months and still never was able to trade. I turned in extra documentation, sent emails, sent questions through chat, and in the end the only way to get help is to wait for 2 1/2 hrs on the phone. I did this twice with them. Their app is crap too. Stash and Robinhood are way more user friendly. I closed my etrade account with not ever making a single stock purchase because they never let me. Customer service doesn't really seem to care. I think they get a million calls with the same complaints.

Absolutely terrible customer experience, and that comes from someone who's worked in airline customer support. Attempting to log on to a new account produced an internal error, which had to be directed around 3 times, with 30 minute wait times each transfer. I cancelled my account.

We have been using this bank for more than 10 years and have overall good opinion on it. This was our first bank that did not require personal contact to open an account and had pretty comprehensive online capabilities. However, recently we had to do transfers for a few accounts and found out that every single step has to be supported by us calling customer service. You submitted all docs and they rejected the request, call to find out why. Oh, you had to submit a copy of DL. Uploaded? Call again and they will verify it over the phone, but please call in two days to make sure everything was ok. Rejected again?, Call to find out why. Because the statement is old. Uploaded? Call again. DL was scanned, but it is supposed to be a cellphone image, not scanned image. Uploaded? Call again. We just did and were told everything looks good, but again, call in two days to give them time to review and make sure everything is good. Come on, people, it is 21st century out there, keep automating your processes and don't get stuck in old technologies! In addition, some accounts do not have option to contact customer service by secure email, but some do.

Since being puchased by Stsnlry Morgan service is poor. They have locked all my accounts for over a week. The group doesn't work on weekends. Have had multiple conversations and been told the lock would be release at mid day. Now occurring late fee, due to unable to pay bills and auto pay being rejected.

I have been an E*TRADE customer for more than 25 years. I used to like their service very much but not anymore. Very few companies like E*TRADE have uniformly low customer ratings on various platforms. More than 80 days ago, I requested an external share transfer. Surprisingly, after so many days, the request still goes in nowhere despite I made numerous calls and writing dozen online messages. Every time, there was always a different person to answer me. They all sound friendly but no help. The standard reply is this is the transfer team side problem. There is nothing the customer supporter can do except write down a note. However, the E*TRADE transfer team does not communicate with the customer. I have been exhausted and really don't know how to move forward with this request.

E-trade makes too many mistakes that costs their customers thousands of dollars. What's worse is that it's impossible to communicate with their representatives in a respectable amount of time. 3 HOURS was the shortest wait I've ever had, and I've called them several times! Lastly, their staff don't understand stocks. I had to teach them before they could help me. RUN!

I've had 4 large $$$ deposits, via check, that have sat in a deep dark hole for 2 + months before I see the deposit. The typical excuse "short on labor due to Covid"... which is not an acceptable reason any longer. It should not take 10 weeks to see a deposit. Obviously frustrating, puts my security at risk, and odd they would not want that money deposited ASAP as well. This is money that could have been invested. I am moving my money out, and I have a significant balance.