E*TRADE

I have trading accounts at several brokerages - all with margin. When the market goes down, Etrade lowers the equity percentages and requires more cash in order to keep the positions. Other brokerages may do the same but not the frequency as as Etrade.

When this happens only Etrade does not advise the account holder of a funds deficit. They choose to sell you out with a sellout fee 7 times their regular trading fees.

I don't have time to monitor my account every minute of every day but they seem to enjoy depleting the value of my account. I will never trade with them again.

I have tried to call and get through to someone on their customer service phone line for the last eight days. Estimated hold time reports on each call time as 90 minutes to 2 hours. Even more unprofessional and inefficient 45 minutes into waiting the phone call drops and hangs up. The customer service is absolutely horrible. There is no way to leave a message for anyone to call back. Most disappointed

I added money to my account with the intention of buying some stock. It went in as a contribution and didn't go toward purchasing stock so I chatted online with the company and found out I owe fees they never told me about. I didn't get a notification, email, or even a letter in the mail. Why wouldn't you let your customer know you owe them money? I don't understand the logic behind that. E*Trade needs to be more transparent if they want you to trust them with your money. I was forced to join because they took over my Capital One investment account. How difficult would it be to add a notification online so you know where you stand?

I've been a customer of Etrade since the late 1990's. After Morgan Stanley bought them and converted my accounts to their system they decided they no longer want my accounts. Told me today that they decided to close my accounts. I have just a few days to move my money or they will sell all assets and send me the balance after paying early withdrawal penalties and all the taxes. Lady was nasty on the phone and could not tell me why the choose to do this. I asked if it was a person or computer who decided to cancel me and she said they don't tell customers why they are no longer wanted. What a joke. I am leaving them and hope Morgan Stanley goes bankrupt. Or gets hit with malware.

I have an account value of 1.6 million with them. I have beeen with Etrade for over 13 years. I have never needed their employee services as I simply used the platform for personal trading. Last week I made a stock purchase that resulted in a $5,000 margin call. Their margin employee called and asked how I'd planned to cover the call. He said I can sell off some stock or I can transfer $5000. I told him I'd transfer the funds that day. I did. The next day I get a trade confirmation that he sold $4900 worth of stocks that resulted in a $645 loss. I tried to call them and was told I cannot speak to anyone in the margins dept and cannot be given a phone number to discuss. I will be moving every penny out of Etrade and to a different platform that knows how to treat their customers.

Time and time again, when I place an order and the stock hits my target price, my trade does not get executed. This is not just a one time event, it's very common and so frustrating. I place Limit Orders, and of course I never get a better price than my Limit, but not getting my orders filled at all, when my price is at the market, results in my losing real money. I don't know how or why they stay in business if they can't fill your order when the market shows they should. What's the use of having an account with them? I will have to look for an online broker with a better track record.

It is stunning how bad the customer service is. Really. The wait to use the chat function can run 3 to 4 hours. Reaching them by phone may be as bad -- I've never waited long enough to find out. Why use Etrade when it has competitors whose customer service is so much better?

Do not invest your hard earned money with this group. There is no upside with this bunch of thieves. They will steal your money. Unknown fee's. Reverse splits that reduce your share count, with fee's on top of them. Then they will sale your stock without your Authorization. Apparently they reserve the right to do this. Thieves... The one Star was an over rating. Had to put it in order to leave a review.

Account was locked/restricted for no apparent reason. Was asked to send in photo of Drivers license, bank statement, W2, Social Security card, passport. Only thing I didn't have was social security card. After several multiple phone calls and several hours of back and forth my account is still locked. Was told I have to request and send in a new social security card before I can have access to my money. This was ridiculous. None of was needed to sign up or start initial deposit. (At first I actually felt positive about etrade and enjoyed the interface, didnt last long)Customer service was no help and gave bad information several times. If the money was needed for rent or food I'd just be screwed. After I finally get this straight I will transfer EVERYTHING out of E-trade and not look back. Worst experience with a financial institution. Do yourself a favor and choose ANYBODY but them. 0 Stars

E Trade fails to respond to correspondence. Customer service does not exist.
They do not follow the laws of the state of Florida, seems they make up their own as they go.

Wish I had known how bad their ratings were before waisting time with this company.

I was informed automatic dividend deposits from my retirement account MUST include all stocks in the account. Dividend reinvestment of select stocks in the same account is NOT an option. Furthermore, I've spoken with 5 different people over the last 3 weeks to confirm dividends would be automatically deposited into my checking account. After receiving 3 different responses in 3 weeks, today I was informed no deposit would take place for another month; now the 4th different answer to the same inquiry. When I asked why this would be delayed another month, I was informed no answer could be provided and they would call me back by the end of the day with an answer. Of course, this did NOT happen as promised.

When I call, the wait time has been either 60 or 90 minutes. This is unacceptable to me. This has been the most frustrating customer service experience of my life. Im just trying to get a new password and the website keeps directing me to make a phone call

I tried to open an account. It was immediately restricted for "fraud" after multiple calls to customer service--each with a wait over 60 min--they were never able to resolve whatever their issue was and wouldn't even let me close the account and I'm out the deposit I made when opening the account.

Worst customer service, after opening an account and depositing my stimulas money of $1200. 00, I traded a few stocks then went to send out $500.00 to help a friend with a funeral charges. E*TRADE froze my account. I have spoken to customer service for the last 4 days, send a picture of my id, to no avail. They are keeping my money and I don't know what to do. I am 72 years old and this is hard on me. Who can I report this elder abuse to?