eTax.com

I got married before the end of 2020 so I had to disclose such fact in my 2019 tax return. In the etax electronic form, there is a space for the Social Security of my husband. However, he is a British citizen and not a US resident so he does not need a US Social Security number. The form will not get me past the social security requirement and so I called customer service. The person on the other end of the line did not know what to do and told me to just file SINGLE! Huh? I called IRS and they said I should put NRA on the space per IRS Publication. So, I call etax back and told them I need to put NRA on that particular space. The agent told me "Sorry, you cannot use etax then." WHAT THE HECK? This situation is NOT RARE. It is very simple and they shoud know how to address this. It is in the IRS publication (Publication 501page 7) Telling me to declare SINGLE is NOT THE CORRECT advise.

They took over 86 dollars from my check after being told when filing that 19.99 was going to be tooken out they are way worse then turbo tax, my check got sent back to the irs and now got to wait several months to get a paper check cause they couldn't edit my bank account numbers. I would bit reccoment using this service at all, for. Now on will go bsck. To turbo tax, THEY ALSO BEING INVESTIGATED FOR TAKING ALL THAT MONEY OUT OF MY TAX CHECK. AND THEY KNEW WHAT THEY WAS DOING

After i efefile and saw that i owedowed called etax to question this and theythey had looked it over and becausebecause i enteredentered wrong infoinfo on my returnreturn they were not willing to correct itit and grant it taxes cannot bebe submitted til jjan 28thth and the girl i spoke with nancyyyynancyyyy was extremely ruderude eetax i can assure you i will not be efileingefileing with you next yearyear ii dont pay pepeople to be void to me and on top of that to be useless

Understood most of the questions I was asked. Support was fine. Will use it again. The point is to pay fewer taxes.

Do not use this company for tax filing purposes. First of all, I'll preface this by letting you know that there is a reason this company does not offer a contact number for customer service. There is literally no way to reach Etax.com, if you have problems and wish to speak with a representative in person. We have concluded that this is a matter of convenience for them and purely intentional.) Etax.com makes claims and assures the customer that particular services are offered for reasonable prices, but when the time comes to file, Etax.com takes the money but then runs when there is an issue that needs a resolution. When we attempted to file our taxes, there was an issue, and when we tried multiple times to receive assistance, we continued to see illuminated messages from different agents, who directed us to our personal inbox (there we were to receive assistance). Nothing happened. Etax.com neither contacted us via personal message box, nor helped us at any point afterwards, so we had to find a different tax filing company and ultimately paid twice to file our taxes. When we addressed this with Etax.com, they ignored us and failed to offer a refund (despite the fact that issues on their site caused us to almost miss the deadline.) The real issue here is that this company misrepresented their service, so when the actual return was not filed legitimately, and was rejected (due to the negligence of Etax.com), we had to go elsewhere. Hindsight is 20/20. Had we only known, we could have saved ourselves hours of time, wasted money and an endless headache with this company thereafter. This company is clearly a scam. They will take your money and run, and when you attempt to resolve issues with them (rightfully so), they ignore and shun you.

Stay away from these people! In 2022 tax refund Year i received $48.00 out of federal refund of $375.00! They're crooks!