website thubmnail of eTax.com
How would you rate eTax.com?
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Illinois
1 review
0 helpful votes
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Convenient but pricey
February 26, 2024

I enjoy using them to file my taxes. It's easy and convenient. However, I do not like having to pay all various fees to efile my tax forms when I barely get any money back as it is.

Date of experience: February 26, 2024
Florida
1 review
0 helpful votes
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Good stuff :)
April 14, 2023

Filed a simple tax return for $16. My second year using e-tax. Very simple proses, took me like 15 min.
Would recommend to family and friends! I'm in Florida, btw... Go Miami Heat!

Date of experience: April 13, 2023
Arizona
1 review
3 helpful votes
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Scam
March 24, 2021

Small print pages which I did see $29.90 for Federal. However when I got my refund there was $124 taken out. When I called in she was telling me there were pages/explanations - not true. There was never a page that outlined the charges. Total scam. I had to give a star to get this submitted otherwise I wouldn't give it that. I should have done my research and checked these reviews - bad on me.

Date of experience: March 24, 2021
Colorado
1 review
0 helpful votes
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Scammers
February 24, 2023

This is my first and last time filing with this company.they are awful. They led me to believe I would be getting money back and i owe the federal government. Next time i will be using someone else. Sent

Date of experience: February 24, 2023
Ohio
1 review
3 helpful votes
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Avoid eTax
March 11, 2021

ETax advertises as a free online tax preparation software service. It is not. Customer service is non-existent. The reps are trained by the Wicked Witch of the West. I called and politely stated a general question. She could not answer so I ash\ked her to seek the answer and contact me. She promptly hung up the phone in my ear.

Date of experience: March 11, 2021
Illinois
1 review
0 helpful votes
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Etax recap
March 21, 2023

I've been using ETax for a while, and I really like it. I messed up, etax fixed it anyway. It might have been because I filed jointly (via marriage) this year instead of individually. In other words, it just asked for my husband's AGI for 2021 and never inquired about mine. So, when I tried to e-file, it asked about my 2021 AGI.

Date of experience: March 20, 2023
Colorado
1 review
3 helpful votes
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Watch out
March 15, 2021

Just wanted to say that I filled out the forms and gave credit card information as requested.
When my tax return did show up in my account it shorted a little over $90.00. I also noticed that the refunds went to their account first then mine. I contacted them and they said that I did not fill out the online form correctly. Which I know I did. Because of the so called information not being correct and they had to take a chance there was a surcharge of over $ 60.00. I feel like this is somewhat of a scam. After a long phone call trying to make my point that I did do it correctly. They somewhat said I was lying and refused to correct it.

Date of experience: March 15, 2021
California
1 review
0 helpful votes
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Etax carries over some information from the previous year's returns. My only complaint is that it does NOT alphabetize the names of charities I donated to last year. That forces me to search my spreadsheet to find the amount corresponding to the listed charity.

Date of experience: March 21, 2023
California
1 review
0 helpful votes
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Return by the IRS
March 15, 2022

This is my second year using Etax. The service I received is excellent. Any questions I had were handled in a patient and professional manner. Thank you.

Date of experience: March 14, 2022
Tennessee
2 reviews
0 helpful votes
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I just read so many negative reviews that I was in tears for these people by the time I got through them. What I liked about this site was it was very easy and they only charged me, I believe it was $19.95 for self employed tax return. Just now when I needed a copy of my tax return I was able to find it unlike on tax cut. It's not on tax cut, just a summary. I was so angry because I need it for something. The only thing I see that's gone wrong with e- tax online is I was taxed for some of my social security. Never before in 18 years have I been taxed on SS. Then further looking I see that for some reason there's no report for Schedule C so I'm going to have to amend this tax year 2020. But I quickly, within no time I received my refund deposit in my bank. A lot of the refund was due to not being charged tax on unemployment which I had already paid. Overall I was excited of the ability to find my tax file afterwards and had just made up my mind that I'll be ready to use this company next year without a doubt. And then I read all the negative reviews and like I said was in tears for others. So we'll see how my amended return goes when I'm ready to do it. For all the rest of you I send my prayers and my heart sympathy. By the way I live in Tennessee so there were no state taxes to contend with and thank God I wasn't charged for that. In the past I had always used Tax Cut. I think it was connected to H&R Block but for some reason they disappeared and I've not been able to find anything about them anymore.

Date of experience: April 18, 2021
Colorado
1 review
6 helpful votes
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Don't waist your time
April 14, 2018

I used etax for the first time. I discovered the website is not user friendly and their prices for some forms are to expensive. Next time ill stick with Turbo Tax.

Date of experience: April 14, 2018
Arizona
1 review
0 helpful votes
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Easy to use service for basic need..
March 22, 2023

This service will be very helpful if all you want to do is sign up and submit your documents. Fortunately, they were considerate enough to provide assistance with queries and worries. Generally, the procedure ought to be simple. I would like to see 'all' of my return before filing the return. Not quite as easy as in previous years, but will continue to use for filing taxes.

Date of experience: March 22, 2023
Georgia
1 review
0 helpful votes
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Thank you Michael!
January 31, 2023

I just want to say a big "thank you" for the customer support provided by Michael at etax.com! Their customer support is truly a blessing. Michael was so kind and patient with me as I navigated through filing my taxes. He made the process so much less stressful and I truly appreciate his help. I will be sure to spread the word about this wonderful service!

Date of experience: January 29, 2023
North Carolina
1 review
0 helpful votes
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Thank you so much!
January 20, 2023

I honestly just wanted to say thank you. Tax season has been stressful for me. I have tried many other tax preparation software applications, and I must say I found yours most enjoyable, focused, and absolutely helpful. You will hear from me again next year. Once more, great job!

Date of experience: January 19, 2023
Arizona
1 review
0 helpful votes
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I have been using the software for over 10 years without an incident. Software is easy to use and has all the latest updates. It also asks some questions that you might have thought about.

Date of experience: February 29, 2024
California
1 review
0 helpful votes
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Happy with it
March 2, 2023

I have used these guys for many years now. Never had a problem. One of the best sites to do your taxes. I highly recommend them. Price isn't too steep for what you get, no hassle, accurate taxes. I looked at other sites and this is the best one I have found.

Date of experience: February 28, 2023
Alabama
1 review
3 helpful votes
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Its "NOT FREE" for ALL
February 22, 2018

I used etax.com to prepare my 87 year old father's 2017 taxes. He is on Social Security and has a few dividends and some interest. Got all the way to the end and FREE turned out to be $49.95 for the federal and $29.95 for the state. Called and was told they charged extra for forms! WHAT? Didn't see that anywhere. Wasted several hours getting to this point. NEVER AGAIN. Went to FREE KARMA TAX.com and it was FREE!

Date of experience: February 22, 2018
Arizona
1 review
2 helpful votes
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Misleading cost
March 21, 2023

E-tax led me to believe i would only be charged 30 and 55 of my fed tax return would go to what i owed state my fed tax return was 147 i got 20 none was used to pay off my state tax owed so e-tax kept 127...i did not get any documents or bill,email. That showed why they took 127...

Date of experience: March 21, 2023
Florida
1 review
0 helpful votes
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Using again this year!
January 15, 2023

I was very pleased with the ease of your system and reasonable cost. I hate to do our taxes every year, but you help make it as easy as it can be. How wonderful to be able to populate with data from the previous year.

Date of experience: January 13, 2023
West Virginia
1 review
7 helpful votes
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Stay away it's a scam
February 21, 2019

Said it was free was never ask any questions about fee (big lie). When I called them because they had my bank acct number wrong they then informed me of charges. I kept saying NO to help cause I seen that it was a charge and I had a simple return. But they took $102.00 of my very small refund. Please stay away from this site! C. Smith Ohio

Date of experience: February 21, 2019

Overview

eTax.com has a rating of 2 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eTax.com most frequently mention customer service, credit card and bank account. eTax.com ranks 55th among Tax Preparation sites.

service
27
value
25
shipping
4
returns
9
quality
20