Erasmusu

I booked a room on this site last week, the landlord has said that room and all available rooms are unavailable. I have written several mails to the team for cancellation and refund and no one has reached out or processed anything. If you are not scam please refund me my money £621, I need to book somewhere else and not be stranded! Booking #*******

Erasmusu is a total scam. They post pictures of unavailable accommodation to lure you into making an advance payment, then use totally false pretexts to justify keeping your €149 service fee after you request a refund.

If I get my service fee back, then I'll take down this review, because the people who work there were at least polite.

I booked a place in Slovenia, then did not like the place, cancelled the booking. I wrote many emails to get the refund or any response from the Customer support but nothing received! At least an email confirming my request would relieve me! I am still waiting so that i can use that money for another accomodation!
Booking ID #*******
Receipt #1691-1820.

To anyone reviewing this who has had unresolved issues with this service, you can report your issues with the FTC or Internet Crime complaint center (IC3). Keep records of everything that happens, take screenshots and save all communication with the company. Read clearly their terms of service before-hand and save all info. The more complaints that are filed, the quicker this kind of business practice will either be shut down or forced to change their practices.

The owner did not respond in the 48 hours so like written on their website I asked for a refund. Then few days later they say "oh the owner say ok so you cannot have a refund" except that the delay was passed and that I asked for the refund right away so it should have been already done but the employee keeps putting it off and sends one email a day to the conversation to drag this matter for a long time... I'm still "fighting" to get my money back because I am apparently the only one who respects their rules this is ridiculous!
I really do not recommend this website, it is a disaster. Find another solution it will be safer for your money and your time...

If I could rate it minus points I would... you have to pay for an accommodation which you may not get, so this is one months rent plus a booking fee (mine was £280). I received the months rent back after the landlord did not respond however my booking fee of £280 was not refundable. It was a total waste of my money and time, thanks for nothing!

So I reserved one of the offers in Erasmusu.com for a hostel in Madrid for the whole month of September, then when I got there, they got my credit card and charged me yet again, and I can't get in contact with anybody from their team to confirm a receipt so I can get a refund from the hostel.
Conclusion, it's not recommended at all to reserve anything on this website, zero feedback and I lost 350 euros.

I am Barış Şahin and I am an Erasmus student for the 2022 Spring Term.
Few days ago I made a booking for a flat with flexible refunding policy. In the website it says cleaning service and bills are included in the price. However, after I made the reservation, when the landlord reached me via e-mail he said no cleaning service + bills will cost 55 Euro.
My arrival date is 3 days and 1 month later and I have 3 days till my flexible refund option ends. And I am still waiting for erasmusu.com 's response to get a refund.

They do not check the information the landlords post, even the verified ones. If the landlord doesn't respond to your booking request (something commun in my experience) you immediately lost your money and time for at least the next 15 days, the refound policy is messy and delayed on propose so they can keep "helping you to find a similar place" 9/10 they will do nothing and they take like 2 days to find something that is not even useful.

Avoid if possible!

Only after booking and paying the initial rent for an apartment I could have more real information about the room I had just booked and realised it did not meet what I could expect from the description provided in the website.

I tried to explain it to the erasmusu team and got ignored with no replies for several weeks from the agents. Finally I got some answer but it had to be me taking care of everything, managing the situation with the landlord. Luckily, the landlord was an integer person so I could have back part of my money. However, the 140 euros for the erasmusu fee was not refunded to me.

Honestly, if you can find rooms via another website, I advise you to do that. Inform yourself as best as possible and if you want to go with erasmusu, be sure about the conditions of the room you're booking.

I have reserved one house from erasmusu.com for 3 months and they answered that the house is not available anymore and I wanted to refund my money but there is not any response.
I'm a student and I need my money for renting another house,
Refund it sooner and answer your mail.

I have booked a room over the website ErasmusU in Barcelona. Right after the booking it became evident that I did not only had to pay the 500 Euro rent plus electricity (sum was no where mentioned), but also a agency fee of 500 euro on top as well as the provider fees listed by ErasmusU itself. The landlord did not react on my booking, that's why I decided to cancel it just 2 hours later. The policies of the website are formulated quite complicated in my opinion. In my understanding it should be possible for the customer to gain a full refund due to a not yet answered request by the landlord. However, ErasmusU refuses strickly to refund me the full amount. I belive this is not the best way to treat customers after all. In my case the company showed a very low level of goodwill and kept the fees (eventough there was no service actually used). With this in mind I wish I have seen the other reviews here before I took the decision to use this platform.

I booked accommodation and paid. Erasmusu said that they are keep trying to contact landlord. Later they suggested alternative to pick. When I refused and asked to refund they said

"We kindly inform you that in cases where the booking is not confirmed by a mistake made by the student, the student's fee won't be refunded (79). This ad had the information that was meant for women and it was booked in spite of this information being shown throughout. Are you sure you don't want us to keep on the search so that you don't lose the student's fee? If not, of course, you are entitled to the refund of the first month."

It's a scam, they change the information. Initially, they said they are not able to reach the landlord and asked me to book alternative. But, when I refused they come us with new story.
I will taking them to court. This fake website should be stopped.

They show cheap accommodation when you book they ask you to book other, otherwise you will loose money.

I was looking for an apartment in Poland and the Erasmusu website seemed to have several available ones at a good price. However, when you book one of these apartments, after having paid out more than € 500 for the first month's rent and their large part, they let you know that – magically – it is no longer available. At that point, they start offer you more expensive apartments without listening to your needs, and you may make the mistake of accepting their offer to avoid losing your money. As if this was not enough, you may interact (as in my case) with a homeowner who does not allow you to view the rental agreement in advance, responds roughly, insults you and adds unforeseen fees when accepting the apartment. For these reasons, I canceled my booking before leaving for Poland, I never used the service and I never signed any contract. Despite having shared numerous evidence to support my version, the Erasmusu team did not take into account my affirmations only because they had collaborated for years with the homeowner, and in this way they decided not to reimburse me even 1 €.

Their service seems friendly at first, but as soon as they get their money, forget about being protected and supported. I am sure they will respond to this review in a kind and empathetic way, talking about their "mission" to help students. I, as a student, have only wasted time and money (536 €).

Do not book there - they scam people! And delete reviews!

I booked a room and shortly after that I got a notification, that this room is actually not available. I asked for the money I already paid, but did not receive an answer. Instead of the refund they gave me another room and shortly after (!) the booking I received a message, that I need to pay monthly bills (90) extra (!), which where not mentioned on the website. I cancelled within 24 hours (like they write in their terms and conditions). They wont pay me my money back. I needed to contact lawyers, my bank and different commissions. Furthermore I reported the case to the police department. Now I am waiting for the result of this process. I informed my university in my home-country and hope, that people wont get scammed anymore.

Avoid, please...

I have to warn all of you despite all the good reviews that this is the worst ever rental company. I guess that unless you have any sort of issue with your reservation they are fine in the terms of their customer support etc. as being nice with the clients... but once you have to rely on them to sort of complicity they are a nightmare. The level of irresponsibility and their stupidness is of the highest quality.
There are so many other good rental middleman companies that you can use in these days...