Epos Now

Have used the system for approx 18 months. Bought specifically as it stated it would run on android of which it did until the last update which has resulted in the app no longer working correctly on kitkat even though it is still advertised as working on this version of android and upwards.

The response from EposNow has been tough luck you need to upgrade. The tablet I have is locked to kitkat and cannot be upgraded so rather than present a solution I either have to purchase a replacement or find a different company to work with.

In my opinion, it is a poor level of commitment and service to customers to upgrade beyond the stated minimum requirements. Kitkat counts still counts for over 18% of the android market and is still the base os for many tablets being sold.

Support tickets rarely get a reply.

We're still in the set up of our business, but its been super easy to use, adding product and such.
However we've been having an issue with interesting with our online store, have been trying to call but the phone system literally goes dead after saying "in order to help you better, please choose from the following options" nothing. Their online chat doesn't ever seem to be online either. Getting a little frustrated as I've been reaching out to no avail it seems

I reviewed epos before but I think I only gave it 3 stars. However after todays update they have added a feature that prints out the balance of the loyalty points each member has on every transaction.

This makes the system perfect for us and was the primary reason we brought an epos system.

The updates come thick and fast and I would totally recommend this system now to anyone running and members club or a similar business.

Thanks

Hayley

Initially we just bought a complete solution for my clothes store. The actual till is as to be expected, but the back office control system is the really useful bit. I'm able to add on new products and make price changes on my laptop whilst sat home watching eastenders! It has really helped highlight to me what products are actually selling without me having to rely on my memory and guesswork.

We've now purchased a tablet, which we're using for stock taking.

We was in need of a quick turn around for a new EPOS solution for our shop. We are due to open in 5 days and had been let down by another solutions providers at the last minute.
I wish I would have found EPOS Now from the beginning as the service was brilliant and made the process so easy. The staff are friendly and really push their limits to make sure your needs are met.

Dominique was the lady who I dealt with, she is very knowledgeable, friendly and really pushed to get the solution to us within the time frame. All in all, an extremely pleasant experience.

We went with Epos Now when looking for a new epos system and I'm so glad we did. They are constantly improving their software and developing apps that benefit our business. Huge fan of our staff being able to swipe in/out with cards. Customer service is always great, which is a bonus!

I would definitely recommend Epos to other businesses, especially startups. My implementation manager, Alex, has been especially helpful in getting us familiar with the software and set up to open. Thanks Alex!

We've been with Epos Now for about two years, whilst the software has always been great the support used to be a bit rocky. We used to spend up to half an hour waiting on hold just to get through to the support team. Over the last year we've noticed it's become increasingly better. This month we've just opened our second location. We knew it should be straightforward because the new system would just automatically link onto our existing back office, but we were blow away because each time I've called the support team to get it setup or have my questions answered I've never been on hold for more than a minute. It's incredible what a huge difference it makes to the experience of being a customer.

Since launching the Epos Now in our Aspire Lounge & Spa at Heathrow T5. It has enabled my team and I to process all of our guests visits including Spa.

The added benefit of having a clocking and out aids in staff hours and pay.

The latest addition will be our stock control, this will be a valuable tool to monitor our opening and closing stock.

I highly recommend Epos Now product to any business who wishes to develop a robust reporting system which is as flexible as you business needs can be.

Impressed with the level of training that was provided at time that suited us. Ability to go over certain aspects if we were not sure or needed to refresh our memories. Our customer services lady made sure that she tried to understand our business in order to offer us advise on how we should display things on the till as we had no experience at all of any EPOS system all very new to us. Also arrange conference call in as initially the 2 of us who were being trained couldnt always be at the same location but we needed to be trained at the same time

Phil was very understanding of our needs. He talked through all the options available to us, suggesting what would work best for the way we operate. We had lots of questions and changed our minds often. He's been very patient. We fully intend to choose epos now for our charity next year.

Our business, which is an independent retailer, purchased the system after much consideration to improve efficiency and due to Magento webstore software integration we have been waiting over six months. Contact above the Support Team is impossible. Requests to speak to the Customer Service Manager are fruitless. The Support Team are well scripted and at times it can be over 15 minutes on hold before talking to someone. Daily operations are hindered by the tills freezing and messing up sales. Issues with delays in printing and issuing receipts. The scanners can not scan through product packaging. Printing barcodes is time consuming. Applications are available which you would expect to be standard as part of an EPOS system, are extra. Recommendation do not purchase this system.