EpicSports

I contacted support for help with a return on a faulty item and received poor assistance. I was charged both delivery and return postage, even though the trainers I received were defective. There was no proper option to explain the fault during the return process, and now I'm out of pocket for something that wasn't my fault. Still waiting to hear back from customer care. Really disappointing service.

We ordered roughly 270 uniforms for a spring baseball & softball Little League season. 90% for the order was completed in a good way and decent quality for the price. The 10% of issues were no logos on visors, sizes not being accurate to order, missing items and some quality issues that can happen. The problem was the lack of customer service in responding to the issues. Almost impossible to speak to someone and when you need them, they were very defensive and combative attitude when you could get a hold of a person. The effort was placed into driving the buyer into an electronic portal that we had already done repeatedly, with no response. The "Chats" do not count as communication and is not relayed to anyone or any function box. A different rep said it had to be an email, and we lost a week of time in bad business process. We are a volunteer organization and do not have dedicated people to stay on this as a full-time job and that is what the subpar customer service made it feel like. All companies have issues, but I would argue how those issues are addressed really defines a company and Epic Sports has been an Epic disappointment in this regard.

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I thought I had ordered my reversible basketball jerseys with numbers.
It turns out that no numbers were ordered and naturally I received blank jerseys. I called and spoke to a salesman and he placed the order. I had to follow up to see the status. Once I made the call the next day the jerseys were shipped.
I also had to ship back the jerseys with no numbers which I had to pay.
The final jerseys also did not reflect the size. Good thing I kept a list of the numbers and shirt sizes. Not a good experience

I ordered 2 pair of the same pants in 3 different colors for a total of 6 pants. 2 of the 6 pants were extremely bigger than the rest. I ordered all of the same size. Quality control is lacking. To return them is a hassle. So even though I ordered the right size, I have to jump through all kinds of hoops to return the 2 that were off. It's not my fault the sizes are off - it's your fault. Why do I get punished. Next time I will pay a bit more money elsewhere so that if I have to go through this hassle.

I saw an ad on Facebook for L/S Tees and decided to give EpicSports a try. Using their website to order was easy and intuitive. Although the estimated delivery date seemd a bit long, there was no urgent need so it didn't matter. The following day I saw another ad with even greatger savings, so ordered two more shirts. The first order was delivered on the estimated date, the second was depayed for several additional days. All the shirts were exactly as advertised and in the correct size. I'm keeping EpicSports on file for future use.

I placed the ordered on a Wednesday night, paid a slightly higher cost for expedited shipping (not overnight), but the order did not ship until over a week later. This was after the estimated delivery date. Then I didn't receive tracking information and shipment notification till after the delivery came almost 2 weeks after ordering. I never heard back from Epic customer service after submitting a request after the order had not shipped for a week. Prices and quality of product are great.