EntirelyPets

I had an experience yesterday trying to order a specific brand and product. The sales rep told me that were not out of stock as indicated on their site, but rather that they had two bottles left. I haven't been able to find it anywhere, including from the manufacturer, and I jumped on the opportunity. (It's an herbal parasitic for a potentially life-threatening toxoplasmosis infection.) What I saw in my email as my order while still on the phone with the rep was a ridiculously inadequate dewormer with one single ingredient. When I refused that, the rep became rude and practically hung up on me. He seemed to understand what toxoplasmosis is, and if so, he was practically criminal in trying to con me into something that would have no effect whatsoever. Had I been less aware of product ingredients, he would have killed my cat. I also took issue with another product he tried to sell for kidney issues because it contained the binder, magnesium stearate. He had no comeback when I told him binders prevent bioavailability. I believe these folks prey on people's ignorance and that he was surprised I had done my homework. He also was clearly annoyed when I had taken his time but did not place an order because nothing they have has any efficacy for my purposes, nor for anyone else's based on this and other experiences with them.
I also noticed another product he suggested for kidney support (with good reviews I might add) that consists merely of amino acids and peptides (amino acid chains). There are many choices for that that come from organic food-sourced nutrients, such as egg white powder. I do not give synthetic products to my pets, and he could not comment as to the source of any ingredients. He didn't know. Sales reps are there to make commission, not to help people or their pets. I would not order anything from Entirely Pets.

Will order again... priced right and delivered on time! Love the product... my Lab MAGGIE has improved her movement and enjoys her "TREAT"

Only giving this review one star because there's not an option for zero which they deserve. EntirelyPets is terrible. I have been using viralys for two and a half months now on my three rescue cats. It has done a great job at keeping the feline herpes virus at bay. Trying to save some money, I purchased this product from EntirelyPets as I saw that it was on sale. I purchased two bottles. I administered a dime sized dose to my 6 month old kitten when immediately after administering it, she started foaming at the mouth and throwing up. She continued to spit up for about three hours afterward. I was shocked at the reaction and tried giving the same dose to my other two year old maine coon thinking it might have been a fluke reaction. She experienced the same reaction which had never been experienced for the two months prior and five other bottles of viralys they have gone through. I immediately took them to my local vet concerned with their behavior. My vet instructed me not to give them the viralys and that it must have been a bad batch. With that said, I was stuck paying a veterinary bill and now needed to return the two bottles (still one unopened) back to EntirelyPets. EntirelyPets refused to take accountability even though they jeapardized my cats health selling me a defective product, and even refused to give me a refund on the two bottles I had purchased because one was opened. I am sickened that a company operates like this and exhibits such poor customer service. My only other option now is to try and have the manufacturer send me new bottles in a desperate attempt to bounce back from this complete rip-off and headache. BUYERS BEWARE. Viralys in general is a good product but do not buy from this company. You will waste your money because the seller will refuse to refund you AND more importantly, your animals may become sick."

They have made mistakes with more than one of my orders.
I gave them one more shot 2 months ago... They never mailed my order. I sent mulitple emails and then they finally "remembered" to send it (3 weeks after I had placed the order)... Except they never sent it at all when they said they did.
In the 2 weeks after that, I sent 6 more emails and called twice (once was on hold for 10min, the next time was on hold for 45 min-- nobody answered either time). I receieved ZERO response to my 6 emails. They finally responded on the 7th email when I said I was contacting my bank to dispute the charge, since it was now over a month since I had placed my order. They said my package got lost (no, they never sent it) so they mailed it again. It fonnaly arrived 5 weeks after I placed the order. Btw, this was a VERY small order: ONE 6-pack of dog chews.
When I opened the box I was disgusted to find bloodstains all over one of the bags of chews.
I contacted them again. I've just had it.
I will be contacting the Better Business Bureau.

I don't write negative reviews unless warning others before they have to deal with the company itself. This place took close to $90 out (we can agree that's A LOT, right? Especially for a pet) of my account and NEVER shipped the products. Never got a follow up email or any Tracking info 3 weeks in. So, when I called them Wondering when my products would ship, they lied to me saying it all was on backorder (a good company notes this BEFORE purchasing So the customer can DECIDE if they want to wait or purchase elsewhere). They blamed the other companies for not getting product out to them (since when is ordering from a website saying they already HAVE Nupro IN STOCK and ready to ship, Nupro's fault?!). Then they had the nerve to lie to me and say they hadn't taken the payment out of my bank account yet and wouldn't do so until shipment. Well, my horrible gut feeling told me to check. Sure as shootin, they pulled it out day of purchase. RUDE customer service and snide remarks when I said I'd like to cancel purchase. Still awaiting refund. Lastly, the emails that came into my chrome book (meant to keep info safe) were the first EVER in 2 years to have a red warning flag! Thank God for this review sight or I'd still be sitting here, waiting. I think they hope you forgot you paid them and 4 weeks later will send an email stating "out of stock for good". At least that's what I can surmise from events leading up to my cancellation. Go ELSEWHERE.