I have purchased 3 canvas prints so far. They look so lifelike. I also received many compliments on them from friends and neighbors. I am redecorating my lower level and will put it up when completed. Can't wait to show it to you as well. Thank you again
Bobbie R
Very poor customer service. The images on their website for each of the different sizes are very misleading. When you request for a return, then they tell you about their return policy, where you have to pay 25% for sending your product back. Even if you are totally dissatisfied with it. Even after returning the product, I haven't received my refund. No response from the support team either. Guess they will wait for 30 days from date of order and then send a mail saying that they can't refund since the 30 day time period is up.
Regret wasting $35 for their product! And I don't think I will even get it back!
I ordered a world map push pin canvas and it came out beautifully and was delivered on time. In addition, the customer service was fantastic - they addressed all my questions and concerns professionally and quickly. I would definitely buy from elephantstock again.
The quality of the picture was so bad. The printed picture is not clear and looks very blur. For the amount of money I have spent on it, I would like to have a clear and sharp picture. Customer service is pathetic.
The picture is beautiful, however the picture did not line up on the 3 canvas. It was a nightmare trying to hang it. Either I had to line up the canvases and the picture frame(in the pic) was off or the canvases were off! This was for a professional office and it looks like we cant hang a picture correctly! I wont buy a 3 canvas again!
No feedback is being ignored here. We pride in making our customers happy with our product and service and we are happy to help you with your inquiry. Feel free to reach out to support@elephantstock.com for further assistance.
Elephant Stock Team
Ordered a few pieces of art work from them about $600 with discount. Just prints with frames. Honestly, these frame are likely $25 dollar cheap frames and the glass appears not to even be real. So my order if just print and frame likely is around $75-100 in cost. So they are making a killing. My best friend use to be a professional framer while in college and you can't even put these on the same playing field with frame and mats etc as that would of cost you 200+ at least for a custom frame from companies he worked at and real glass and quality frames vs cheap frames and what appears not to be real glass. Also got one picture damaged out of my two being sent. The packing wasn't good at all and box tape half torn when arrived and the two pieces in one big box did have wrapping around each print and frame, but nothing stopped the smaller piece inside from moving around which it certainly did. It was the larger print that was damaged which bring me to their return portion. I did it through chat acknowledged it and basically said you will get an email about the return tracking etc. Never received had to chat again to get it. New delivery tracking printed morning of Wednesday and was ready to ship, but wasn't picked up till Friday. What was the delay? Their replacement department needs to do things more formally and send out an email acknowledging a replacement is being done and the steps through the way vs. leaving the customer wondering. I have worked for many e-commerce companies and supply chain companies and never seen such lack of organization. Basically, if you want a print pretty quickly and overpay for one this is your place otherwise if you like the print just buy it from wherever as a print and take it to a place that actually takes pride in framing with high quality materials and pay the same price. This company lives on lazy people basically like myself who thought the quality would be good looking at their website which indeed it isn't. A fair price would of been about $250 for what I received.
Hello! This is not the experience we want our valued customers to have. We truly apologize for the inconvenience caused by not having a clear expectation of the shipping timeframe, though we do our best to prioritize shipments of replacements. We have sent you a message and it is our pleasure to turn this around. Thank you for letting us know and giving us a chance to assist. You may respond to our email, thank you! Happy to help!
I ordered a beautiful picture and when it arrived I was so excited. I open it, 1 sm piece was broken.
Hi Kathy! We value your concern. We take pride in making our customers happy with our product and service and we'd love to help you. Please let us know the order ID and your email address so we can assist you ASAP. Thank you!
The canvas came damage. The starofun in the corners got stock with the canvas snd the white particulate of the starofun can not removed
Hi Susana,
Thank you for your feedback. We are sorry to hear the item arrived damaged. From what you described, it appears as though the damage was a consequence of a shipping issue.
We will immediately replace the item. Please contact support@elephant stock.com so we can begin the processing of your replacement order.
One side of my home office needed something on the blank wall. This filled the space with plenty of color. The frame that the print is attached to is not perfect, appears a little uneven on the left side, but it will for my small home office space. I ordered Barbados Island 1 Panel Canvas Wall Art 42" X 28". Very light weight and easy to hang by one person.
Canvas print looks sharp.
However, I'm docking ElephantStock a star because I never got that "final approval" I was promised and thus my print came with a glaring line through one of the panels, which could have been avoided with a final review. I am dissatisfied.
Ultimately, it's a high-quality print on canvas that arrived promptly, it's a good size, and it was incredibly easy to hang.
I've gotten multiple pieces of wall art from this company and it's always the best quality. The most recent Doge wall art was another amazing addition to my collection.
I purchased this panel group for a WOW impact in my foyer, and very happy that it is! Thanks to you for representing it so well. Delivery was quick and prints were packaged beautifully. Excellent price point also. I will definitely shop with you again!
I will be a return customer of Elephantstock! Their photos were accurate compared to the product sent. They also sent it so fast especially considering they do not keep their printed canvases in stock. They are quicker than most warehouses!
It just lights up my living room! This painting is worth your money. I have no regrets. The package arrived just in time. I love to travel all over the world so this is very significant and diverse. Great quality, smells good too. Lol! Smells like lavender
I've been looking for a large print for my living room wall above my sofa, and Elephant Stock had exactly what I was looking for in colours and style, at a reasonable price! Delivery took about 2 weeks (likely because I live in Canada), and the product arrived in perfect shape. It's as great as I hoped!
I ordered Love The Ocean Breeze 1 panel wall hanging. I received it today and it looked even better on my bedroom wall than what was pictured. I am so satisfied. Great quality work. No complaints. Looking for another empty wall so I can buy another.
I dont usually order stuff online because I prefer to see it in person. BUT this particular picture captured my attention. To my surprise it was even Better than I expected! When I opened it, I already felt a sense of peace and tranquillity. Thank you for the prompt delivery. I will define be ordering from you again. Transaction was amazing.
I was extremely delighted with the qualify of the end product! Use a "camera phone" for the photo and you made it look like a mega shoot!
Great job! Will tell everyone how great your company is to order from as well as end result! Again keep up the great work! And improve if possible!
I love the canvas thank you so much elephant stock for being the best canvas creator of all time! This painting it very detailed and brings out a lot of color in my own! If no one has like there canvas anywhere else but it from elephant stock!
I just got it today and hung them. It looks great but a few spot are kinda dirty. I don't know it supposed to look that way or something is wrong with the print but I can't wait to hear my guests thought.
Overview
Elephant Stock has a rating of 3.9 stars from 249 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Elephant Stock most frequently mention customer service, wall art and timely manner. Elephant Stock ranks 9th among Art Prints sites.
Here at Elephant Stock, we specialize in curious design with unique style. With a wide variety of distinctive canvas print panels, wall art and more, we decorate your life from the inside out. Revolutionizing home decor offerings, we appeal to our customers through our high-quality items that personalize your spaces through creativity in design, whether work or home.
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- Plano, TX, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to write a feedback, Disha. We take each feedback seriously and we also wonder why we never received a response from our numerous email since last month. It saddens us that a chance was never given because we wanted to help you get the size you prefer. Nevertheless, we refunded the product in full after we received the item and we appreciate you returning it.
Elephant Stock Team