We needed a new efficient wood burning stove insert and found the one we wanted on your website. We did our research and your store seemed the most reliable. Love our new stove. Installation went pretty smoothly. Had a little trouble with delivery but that's not your fault. Would definitely recommend your store.
A fireplace grate was on backorder and and could not find the style I needed any place else. I thought after 6 months it was discontinued. I gave up on it and about 2 months later I got a call from Kathy, she held on to my request and informed me they were in stock again, so I ordered one. Fast delivery!
I called on Thursday with questions, they took my number and a tech called me back shortly when he was free from another customer. All my questions were answered and I placed my order. That afternoon I received email conformation for the transaction and another email that it had shipped. The next day at lunch time FEDEX freight calls me to set up a pick-up time for Monday. Fireplace and pipe arrived Monday undamaged. I was completely impressed with how quickly I received my order. This fireplace is being installed in a new house we are building and I will order from efireplace again when I need a fireplace.
Customer service was very helpful in helping us select the right unit and size. Shipping was fast and the whole process was very easy. We have our new unit installed and everything is working and looking great. We will definitely use them again to convert our wood fireplace to gas.
Website was quite informative. I actually called in to place my order. They were professional, knowledgeable, and I was kept updated on the order arrival via email. Package arives no problems, awaiting installation in wall by my contractor.
It was easy to find what kind of grate I needed on their website. And the shipment arrived earlier than promised. I just put it together yesterday, which was very easy to do, and it looks great. Can't wait for it to get cold now.
Contacted Kathy at eFireplace about the Osburn 36 wood burning insert. Was immediately issued a priced proposal with 30 day validity. After comparison shopping other brands and models we elected to proceed with eFireplace. Order placed and unit received in less than 2 weeks!
Its awful! There is no assistance with any installation issues, but most importantly if there is problem with your unit you have to go with a 3rd party company. The first one couldn't find the part that was missing off my brand new fireplace because their numbers were different from fireplace and now I have been waiting for 5 weeks for a special toggle switch. Its like a bad Friday night live skit.
I ordered a $1400. 00 fireplace log set made by Real Fire G46-30-11p. The delivery went fine but that was it. I have installed many log sets. This set in particular was tough from the beginning. I can't blame the fireplace store for this. It was what followed that I am giving them the rating. It took five phone calls to the technical department. Four times I was disconnected after waiting on the live for a total of almost 2 hours. When I finally got through Brennan could not help but promised he would contact the factory and get back to me. He never did. On the sixth call to the seller I was told there was no Brennan.
Skip this company at all costs
Didn't have much faith in on-line retailers. EFireplace had the product I needed at a reasonable price. The service was excellent, product was delivered quickly and they informend me of every step from purchase to delivery.
EFireplace has an easy to navigate website, competitive pricing, good communication before and after the order process and advice and information regarding your purchase after you receive your order. Shipping is super-fast as well. I will be buying from eFireplace again.
Called eFireplace to talk with a human about purchasing a fireplace. Spoke with Owen who is great. He answered all my questions, gave me some additional input, & placed my ordered. Fireplace arrived within a week of ordering it. Great service!
First, it was very easy to place the order. The order arrived before the estimated date of delivery… That was most welcomed!
This beautiful bronze candelabra fits perfectly in my fireplace. Can't wait to snuggle up to a good book and a beautiful fireplace!
Expert assistance, available pre and post order. Their experts patiently assisted with my questions through out the project. Providing me with confidence, in knowing the job's done correct and with the right material.
Ordered two fireplaces, one did not meet specs and return they actually called me and told me that they were refusing to refund my 1300. I am going to sue them if they dont process my refund. Stay away.
"After purchasing a Fireplace and accessories that totaled over 3,600 dollars. Two items totaling $390 dollars arrived broken. After many emails and phone calls I finally got a $225 dollar refund on $390 dollars of broken merchandise. I am now waiting on getting the parts to complete the install that I had to purchase for $390. I am having to email to find out why nothing has shipped. The amount of frustration dealing with this company is horrible. I would never shop here again. I feel completely ripped off. I wanted to warn other shoppers so they can avoid getting ripped off. "
Ordered some fyre logs to ship to Canada. Good price and in stock. Responded quickly to both my questions and in providing a quote. Disappointed that Shipping was 1/2 the price of the item at $140 because no free shipping to Canada. Had to call them back after my order as my package hadn't been picked up by UPS according to the tracking #. They quickly fixed the problem when I asked. A few days later I get an second invoice for $100 brokerage fee from UPS. I would have still ordered but I would of appreciated being told the full price of shipping was $240 or that additional charges would apply.
We recently moved into a new home and the old fireplace grate needed to be replaced. After searching the internet, we found the efireplacestore which had the perfect replacement. We are extremely satisfied with the service, price and quality that we received. We highly recommend the efireplacestore for anyone looking for fireplace equipment.
I ordered a blower from them and realized once it arrived that the way the gas line was placed I would have to hire someone to move gas line and the glass plate and logs in order to put this blower in and get it to fit. It wasn't worth it IMO. Trying to return and their return policy is outrageous. They are trying to charge me for original shipping that I got for free, restocking fee of %15 and I have to pay to ship it back. So the total will be over $80 for something I didn't need. They won't budge.
We chose eFireplaceStore for our recent purchase of a fireplace grate. They offered a wide variety of sizes and shapes and their prices were fair. We received our grate in a heavy duty box to support the weight and were pleasantly surprised to receive in a timely manner. We are enjoying our purchase on a near daily basis.
Overview
eFireplaceStore has a rating of 4.7 stars from 391 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eFireplaceStore most frequently mention customer service, fast delivery and good price. eFireplaceStore ranks 3rd among Fireplaces sites.
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- Memphis, TN, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We've researched this events on this customer's order and, while we did recommend the customer contact the manufacturer directly for escalated installation assistance, we never would have recommended they resort to a third party company for parts. The exact opposite is the case - we have a claims department standing by ready to file claims with the manufacturer for no charge replacement parts. It appears that our attempt to save the customer and their installer time by referring them to the manufacturer's tech department set them on a path of greatest resistance. While we are too late to intervene and assist with the parts needed. We are certainly happy to reimburse the customer for these parts they should have never had to buy. We simply ask the customer provide us with a receipt for the items purchased. The customer can supply this at their convenience by emailing info@efireplacestore.com.