Found out in Calif that I needed EPA Phase 2 fireplaces which raised cost from $800 to $2800. Further my contractor bid the chimney parts out at $4000. In both cases the expert at eFireplaceStore knew exactly what was needed, was responsive, gave me his best discount and even thought I spent thousands, he save me thousands... so thanks to great service and great pricing.
I needed a fire ring that was way bigger then what can be found in the big box stores. After searching the web I found a 60" diameter 16" tall steel fire ring. Ships in five sections that bolt together. Shipped and delivered within a reasonable amount of time.
Update as of 6/30/2022 EfireplaceStore said they don't care that my fireplace was delivered damage They will not pay the claim, That I have to take the loss of 2400. 00 You can see clearly the damage on the bottom. Can't install this. DO NOT BUY From EfireplaceStore.com
I bought the Empire DVD42FP31N Tahoe Deluex Direct Vent fireplace... arrived damage, cracked with a hole. Bottom, forklift damage bent frame where you can't put glass front on. You would think this company would take some pride and responsibly and correct this. But KNOW they will not. They want me to take the loss.
Takes customer service to the next level especially when all the info you have to make an ordering decision is a photo and manufactures description.
My experience went from disappointment to very satisfied as a result of efireplace and their business integrity.
Erin the sales rep was very helpful! The fireplace was what we wanted and needed. It arrived quickly. The remote was missing but came four days later. The logs were a little pricey but much better than our last ones.
I received gas logs and no remote. I paid a plumber to set them up when I was out of town, and I found out I did not receive a remote, after they were installed. After weeks of sending pictures of the boxes, the logs etc, several times, I was told the logs I received were the wrong logs and not compatible for a remote. They even tried to blame my plumber, for installing the wrong logs, when he did not know what I had ordered or that a remote was supposed to be included. Over a month later, And me repeatedly calling them, And them repeatedly not calling me back as promised, I finally agreed on keeping the logs with a small credit. However, the credit was for the logs only. I'm anxious to see if the refund is on my credit card statement. Very disappointed after spending almost 1500. 00
Ordering anything over the internet always creates a tinge of uncertainty. My experience with eFireplaceStore however was exceptional. First, the logs arrived within a week of ordering but unfortunately, one of the well-packed logs was broken. I called eFireplaceStore not knowing what to expect and within 24 hours a replacement log was sent to my house. That's good service and a product guarantee. Nice job!
I initially received an inferior, poorly made set of folding fireplace doors. I was asked for a couple of photos showing the issues and in three days a new set of flawless doors arrived at my house. Can't ask for more than that.
Was looking for a fireplace. Spoke to both Will & Nevins and both of them are EXTREMELY knowledgeable and well versed in everything I was asking about. There was not a single question that they did not know the answer to and have a personal opinion on. I had a long list of questions and spent over an hour picking both of their brains before I made my decision about which item was right for me and I know that with their knowledge I picked the best one I could have selected. Their prices were also fantastic and the people who I spoke with in customer service were also smart, efficient and fantastic. In a day and age when so much is farmed out to other countries and people are just reading facts from a screen its incredibly refreshing to find a company where you can tell everyone is passionate about what they do. Cant say enough good here; definitely the place to go. OH! And it was supposed to come a week later and it came like 2 days later; so shipping was fast too.
I had purchased an 18 year old Majestic vent free never installed gas fireplace. I installed it in November along with a blower kit but no thermostat but I decided to simplify things and get one. I went on eFirePlace.com which had numerous ones to choose from and I definitely picked a great one. So simple to install with two mounting options. It had a great price and came within 3 to 4 days regular shipping and they sent me an email with a site to get installation instructions the next day after I had ordered it. One of the easiest projects I've done in a long time and I'm 70 years old, thanks! R. Jones Also a great price
Good prices and really quick shipping! I was so happy nothing was broke or missing and I got the exact fireplace I always dreamed of. It keeps me warm and the family just loves it. No more wood fireplaces for us. Such a good decoration.
I found the same fireplace doors that I'd been waiting for the local chimney sweep to order since Christmas on efireplacestore.com. I ordered them on Saturday and they arrived the following Tuesday. I installed them within a few minutes of them arriving!
From ordering to delivery, everything went great. Everything that was laid out in writing when I ordered was followed to a T. I received an email saying my order was shipping a few days sooner then expected. The next I received a call from the carrier and was able to schedule a delivery time. Make sure you opt for the lift gate. Very happy with my purchase
Received expert assistance in choosing the right components to finish a complex chimney design. Products were shipped within 24 hours and received in 48 hours. Great experience
Wasn't sure if I'd be able to replace receiver and remote (as remote thermostat quit working), rec'd answer fast from cust. Svc., ordered thermostat remote and receiver kit which arrived quickly and had heat stove up and working in less than 10 minutes. Totally painless transaction. Thank you so much!
A couple of months ago I purchased a fireplace screen from them. I never received it and eventually when it dawned on me that I had not received it, I contacted them. They immediately returned my email with tracking information. When I tracked the package, they were indeed correct, and it said that the package had been left at the front door. I contacted them again to say that indeed, I see that it indicates the package was delivered, however I assume it was taken from my doorstep. I contacted them back and they immediately shipped me a new one that arrived in todays. I was so impressed with their trust of the customer, in this case me. I live in Beverly Hills and flip homes for a living. Moving forward, I will continue to give them business for all the homes I work on moving forward. I was so extremely impressed. It is not often you find a company with such an amazing customer service.
Your agent gent knew his product and did not have to rely on the computer description. We also discussed alternate solutions to my fireplace pilot light blowing out by the wind. After adding a 3' section of vent pipe to the roof I also made a 1" bigger wind guard for the pilot light which corrected the problem.
Thanks eFireplace for your help
The customer service experience was excellent. They answered my questions in a timely manner. The product was shipped on time one day after the order. Product was received in excellent condition and on time. I would highly recommend them to anyone interested in a fireplace insert. They did a no hassle price match against a competitor and saved me $280
Found exactly what I was looking for - low heat stove fan - best price, free shipping and super fast shipping. Also, several follow up emails with helpful information about the fan I purchased. I highly recommend shopping with efireplace store!
Didn't know exactly what to do to fix my fireplace remote. Just knew I needed a new receiver and remote control. The guy at efireplace was very helpful and explained my options, then took my order which I received the next day. Amazing service in a time when customer service has gone to. Thank you!
Overview
eFireplaceStore has a rating of 4.7 stars from 391 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eFireplaceStore most frequently mention customer service, fast delivery and good price. eFireplaceStore ranks 3rd among Fireplaces sites.
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- Memphis, TN, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members