Edwin Novel Jewelry Design is a manufacturer and wholesaler of wedding jewelry and Diamond Engagement Rings. With our experience, equipment and tools, Edwin Novel Jewelry Design can create the most difficult designs. Edwin Novel's limitations are its customers imaginations. Dream it, Edwin Novel Jewelry Design will create it. The award-winning team at Edwin Novel Jewelry Design wants your jewelry to tell a story. Our pieces are handmade in the USA and use only natural diamonds. Edwin Novel himself made his name through his skills at crafting fine jewelry. Couples can choose from classic Solitaire rings to more intricate Three Stone Engagement Rings and countless diamond jewelry.
Edwin Novel specializes in:
Diamond Engagement Rings
Diamond Stud Earrings
Diamond Pendants
Special Design on Engagement Rings
Natural Diamonds
Edwin Novel Jewelry Design has a rating of 4.1 stars from 417 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Edwin Novel Jewelry Design most frequently mention customer service, engagement ring and white gold. Edwin Novel Jewelry Design ranks 4th among Personalized Jewelry sites.
Bought an engagement ring in mid Dec that was supposed to be delivered by Christmas. The ring was very late. Didnt get it until second week of Jan. When I got the ring it did not match the photo and was not even finished. The entire underside of the ring was not polished and looked very grainy. They blamed this and the delay of the ring on covid and the holidays stating it must have slipped past quality assurance. I was told to send the ring back and they would get me a replacement sent back out in 3 days. Today is day 7 and i called them to inquire about the ring as this is the 2nd time they have stated I would receive it and havent. They told me today that they would check on it and call me in an hour. They called me roughly an hour later stating they were working on it and I would get a call by the end of the day. They are now closed and i received no call. Its Friday too so I won't get a response until Monday when I'm sure I'll have to call them back. This is the worst customer service I've encountered in a long time. Especially when I spent over 4k at their company for the ring. At this point I am going to ask for a refund seeing how I don't even have the ring anyway. Oh and a quick tip if you're trying to call them and can't get ahold of anyone because they won't answer the extensions that have to do with questions and past orders dial the extension that says you need help placing an order. Low and behold they always answer that extension. Go figure, shady as hell. I highly recommend going elsewhere. This company is a total let down. You've been warned.
I purchased diamond earrings on 11/25. I still do not have them! I was told up until the week of Christmas that I would receive them by Christmas. I am now awaiting my refund and was told by * that I would receive an email confirming the cancelation of my order and my refund. I have still not received it. I will get my money back because I never received what I paid for.
*Personal information redacted by admin
BE CAREFUL! These guys say what you want to hear, but wont follow through on it. Make sure you get any promises in writing or you'll end up like me.
Absolutely horrible experience going through Edwin Novel Jewelry design. They completely misled me during the Christmas holidays about receiving my gift before Christmas. I ordered my earrings just over 2 weeks before Christmas and paid for 2nd day delivery. They promised it would arrive before Christmas. I called the next week to confirm it would arrive before Christmas and their employees confirmed it would. I then called again the monday before Christmas (xmas on friday) and the employee again confirmed it would be shipped out and arrive before Christmas. I'm never able to check on my order status because in order to check on your order status you have to create an account with them prior to the order (another annoying thing I found out after ordering through them). I was getting worried because they never sent out a tracking number so I called them on Christmas Eve to see if they sent it out and they all of a sudden started saying that they were waiting on a 'certification letter' and wouldn't be able to send it out until they get that letter. Not once did they mention this certification letter or the fact that they would need it prior to shipping out. They only made strong promises that I would receive it prior to Christmas. Here I am the day before Christmas with no earrings and empty promises. They will quickly change what they say and just say, oh I'm sorry sir. You can return the item if you want. They'll show you a good price and make promises they don't plan on keeping. I hope you don't happen to experience the same thing I did from these guys. I wish I wouldn't have believed what they continually told me.
One of the few places where the product advertised online looks like the product received! My Leverback earrings suit my face so well, I picked the. 66ct ones and I think I might come back for more!
Placed an order for a pair of sweet diamond stud earrings for my wife's birthday... she loves them! Wears them all the time and even from a longer distance i can see them shine and sparkle, blinding in a good way haha!
These guys are the plug. Edwin Novel is a one stop shop for diamonds and jewelry.
While I was there I saw a container arrive with a shipping company called Brinks and the container was filled with bags of diamonds, they had 9 people manufacturing jewelry and 2 guys behind a computer and it looked like they were working on a 3D software designing.
If I would have known about Edwin Novel earlier my jewelry box at home would been much more extravagant today.
Fast shipping, reliable company, unbeatable prices, and the greatest customer service team! My wife enjoys her custom pendant and will be coming back soon for the matching earrings! Such fine jewelry here.
I went into their store to clean and resize my engagement ring and I was treated like a princess. I was allowed to walk around their office and see how they made jewelry. While I was there I saw Edwin and his team working on a new pendant design. They had a complete peace, a wax, a 3d printer running and a computer design of the new design. Edwin himself was orchestrating the entire show, a really good looking guy, and watching him in action is an amazing thing to watch. His passion is very strong, I can see why his company has grown so rapidly from he time my husband got my engagement ring from them.
Amazing! I made a special request for a necklace and it came out exactly the way I wanted it to. Edwin novel jewelry communicates in a timely manner and the package arrived really quick! Definitely recommend her and will definitely order from them again!
I absolutely LOVE this necklace... it is perfection! It is for my granddaughter's graduation, and she is going to be thrilled. I shopped and shopped and was so excited to find this online. Edwin novel team was wonderful to work with as well. They were very responsive to all my questions... and I had a lot. I wish I could give them 10 stars! They truly deserve it.
Exquisite workmanship and quick delivery. Edwin novel's diamond really stand out because it sparkles like a shining star.
Edwin Novel Jewelry is now my go to and trusted jeweler! My best friend just proposed to his wife and when I saw that engagement ring, I just knew I had to ask where he purchased it. I purchased a cathedral engagement ring 18K white gold and now that I have received it in person, I cannot wait to purchase more items in the near future!
Both my experience and the precious jewelry offered at Edwin Novel Jewelry Design are exquisite! I really appreciate the advice that the customer representative gave me regarding what color and clarity would fit best according to my fiancée's likes and dislikes. I respect the fact that they took the time to understand their customers and not there to make a sale. Will be recommending to others!
I have had a lot of good experiences regarding customer service but nothing compares to the attention to detail customer service at Edwin Novel Jewelry Design. From the customer service to the gemologists, I am offered exceptional service every time I make a purchase with them. The craftsmanship is noticeable and one can tell that the gemologists take great care and put a lot of thought toward their diamonds. My beautiful split shank engagement ring is finely detailed and flattering.
I could not believe how radiant and striking their pieces of jewelry looked when I saw them displayed in their Los Angeles store. Absolutely shiny and flawless! The prices were great, Elizabeth really outdid herself to attend to my every need. I don't go or trust any other jeweler besides Edwin Novel Jewelry Design. I am a proud and happy customer every time!
My wife is absolutely in love with her ring! She frequently mentions how beautiful and glistening the cut and clarity of the diamond is and I am very glad I listened to the advice of the customer representative who assisted me. Too many compliments to count. Look no further than Edwin Novel Jewelry Design.
I decided to buy my mother a pendant from ENJD and it is remarkably beautiful. It strengthened our relationship because of the meaning behind it and I am very very pleased that the process went smooth especially when buying jewelry online. THANK YOU!
Answer: No, Edwin Novel is the absolute best. Do not waste your time looking for another company. Trust me.
Answer: My husband said he picked them because they were able to make the design I wanted at the best price in town. They also guaranteed their work with a 30 day return on a costume design.
Answer: I had a good experience when ordering but not now that I have a repair issue. I waited 2 hours ( 2 calls) to get my call answered and then nobody has followed up on my concern which I shared by phone and email.