We reached out frequently in regards to the status of our order as our delivery date had come and gone. They continued to say that it was packed and ready to be shipped out. 1 month later we had enough and requested to cancel order, in which they said it was ready to go out and couldn't cancel order and that if we wanted a refund we would have to mail it back.
Another month goes by and they finally reached out and said they were out of stock and cancelled our order.
This was some of the worst customer service we have even had and will never order their products again.

So a little while ago, I bought my husband a shirt, because he is skinny and tall (6'6") long sleeved shirts are hard to find for him. EB has a large tall that fits him perfect and for over 10 years I was purchasing him a couple a year, Now these shirts cost over $80. When you add on the shipping, One of them ripped right down the seem on the side, I was sent a voucher, I sent the shirt back, waited over a month, finally called customer service, do you know what I got, Attitude!
I called the next day and got a whopping $30. Voucher. For a 80 dollar shirt. SERIOUSLY! LLBean gives you brand new item, even after 10 years!

NOT HAPPY

I ordered several items over three different orders. I was called because their system charged the wrong amount (they said it was a "known error" on their part) and wanted authorization for the balance. I gave it to them. What happened? They charged the same error amount. Again. I tried to cancel the order and was told that once you place an order, you can't cancel. Called back and was told they could cancel it.

I asked when another order would ship and was told that I would receive it the next day. Then they said it hadn't shipped. I asked how I was supposed to get it the next day when it hadn't shipped and got silence.

I was also charged twice for the same item. I would never again order anything from this company. I think their customer service is the worst.

Saw a Marmot flannel plaid shirt for $75 in a sports store and thought of my 2 on sale from EB for $25 each with an online coupon, membership, and being a military member. I hardly fit any clothes anywhere, but their XS shirts fit perfectly and the quality is excellent and the colors are beautiful. I have one not pictured that has pink (my unfavorite color), purpose, gray, bright blue and maroon in it, and it's beautiful. Have another that is dark green/black plaid and very classy. The shirts fit perfectly, aren't too long or shirt, and the little EB emblem is on the bottom at the front. I smile every time I even look at these shirts, and I love wearing them. I don't think I've ever lost a button or had anything break on any of my EB clothing, now that I think of it. Thank you so much, EB, for making affordable outdoorsy clothing that goes down to size XS and 2. Almost all my clothing is from EB now.

I bought an Eddie Bauer down jacket with a lining that wasn't long enough. As a result, it couldn't be folded like an ordinary hem and then attached to the polyester shell. When it start to fray/shred, Eddie Bauer wouldn't respond to my concern, saying the jacket was outside the one-year warranty period. This was not a wear issue; it was a manufacturing defect that they should have compensated me for.

I would select 0 stars if that was an option!
I am extremely disappointed in their customer service. I placed an order on 12/27/19 and received a thank you email for order #*******. This was the last that I heard from Eddie Bauer. I tried to log in today 1/6/2020 to inquire about the status of my order and was told via chat, that the order was on backorder and that they couldn't receive authorization from my CC and tried 3 time, yet I see that $126.98 was authorized to Eddie Bauer. My order was cancelled with no notification to me and doesn't even appear in my Order history. This was a Christmas gift and my daughter will be leaving soon to go back to school and does not have this gift. I am very upset with the way this was handled and I still never received an email letting me know that my order was cancelled. I will never order from here again!

It was our first time dealing with Eddie Bauer. I have to say everything was poor, sales people, Eddie Bauer's Bank, Eddie Bauer credit Card Eddie Bauer Store in Oklahoma city back and forth for 7,8 weeks
and we are still trying to pay them. All we did were trying to follow their instruction they gave us in the store. All it was to have their credit card and save $4:00 we are still struggling to pay and get out of it.

I purchased 4 sets of PJs on Nov 19. I took free shipping. The tracking showed they made it to SLC and we're supposed to be delivered on Dec. 1. Nothing came. Finally on Dec 17 they said they would give me a refund.
I ordered 3 more sets of PJs on Dec 17.
They shipped two of them on Dec 21. The other one was shipped on Dec23. This was 3
To 5 day shipping. They don't mention that they fail to get them in the mail for 3-5 days. Not arriving in 3-5 days!
No Christmas PJs. This year. Never again Eddie Bauer!

No one should have to wear a mask. Terrible to hurt youth. Disgusting! This manager should be fired. Human Rights should be all over this store. Abigal she is a young girl, terrible she was treated this way!
Vaccinated people still get covid! Terrible! Discrimination is not something I support!

If you are Canadian do not purchase items from Eddie Bauer online. I got a catalog in the mail which had a sticker on the front stating Borderfree delivery to Canada. It also stated that there was free shipping on purchases over $99. I started to purchase a coat which was only available online. When the final payment was calculated it included $24.77CND for shipping and $21.57CND for duties. Before putting in my credit card I called and asked why these charges were added on given what I saw on the catalog. I was told that there was something amiss in their system and to call back when the order went through. They said they would remove the shipping charge. When I called back after Ihad made the purchase, they said it was a mistake. So Eddie Bauer's claim of Borderfree delivery to Canada is bogus, there is NOTHING FREE about it.

I placed an order on 11/26 for a men's puffer jacket. I arrived 15 days later than they said it would. The color was wrong so I sent it back with the exhange aperwork inckuded.
On Dec 20th, or so, I got an email that my exchanges had been received and that my account would be credited.
They also said that my new merchandise would be mailed. I was only able to get thru by phone once. The girl said the new item would ship in 21 days.
Really For next Christmas?

They don't answer emails for weeks a ta time either.
This is an awful company to business with. I'm still waiting!
NEVER again!

I paid for two-day shipping for an online order. After two days, I went back to the website to track my order. It hadn't even shipped yet. I called customer service and waited on hold for 52 minutes.

I was told that two-day shipping is from the day the order is shipped, not the day it is placed. When I asked when my order would ship, I could not be provided with a date and was told, "It should ship in a few days."

I asked that my order be cancelled and was told it was. Now Paypal is telling me it wasn't.

I've never dealt with an online merchant with such incompetence and complete disregard for the customer.

You have been warned.

Order for Christmas gift was placed November 11th and never heard from company till December 16th letting me know they did not know when it would arrive. Called today, December 27th and find out they knew it was not coming till February 11th, possibly, they could not be sure. Was difficult to call and emails came back as unsendable.

Shipping was an absolute nightmare. I made a slight error on my shipping address. I noticed it immediately after and tried to contact them. They didn't respond to email and then when i called they said they couldn't do anything because the order was still processing. I asked them to cancel the order and they said they could only put in a request to cancel the order but couldn't guarantee it. The order was shipped to the wrong address and FedEx wouldn't update the address either because of the cheap option EB used with them.

I did a reservation online and I was told I need to pick up at 1850 29th Street Boulder, CO ******* in 24 hours. I drove 35mins from Golden to Boulder today to pick up. However, the store was temperally closed for weather reason on a sunny day. It was "Open" on google map and I have not been informed about the closure at all. All other shops in Boulder are open today except Eddie Bauer. I understand there was some snow last night. But at least I should be informed about the closure as I made the reservation. I made the trip for nothing.

I called the customer service and the store the other day. They refused to trans the product to a closer store and asked me to make another one hour round trip or pay extra for shipping. They want me to take the full responsibility.

I had two pairs of 'guide gear' shorts in which the buttons fell off. Before going to Australia for two years I purchased them and then put them into storage. When I came back to the USA I began wearing them and the buttons fell off almost immediately. Took them in and the clerk politely informed me that it was normal wear and tear. EB only warrantees for 12 months. I understood under normal circumstances, but clearly the shorts had not been used. EB makes crap products and when called out on it, they tell you to go get fuc*#@. They are a total sh$% company that has slick marketing with crapola products. They hire young 'industry leaders' to promote their garbage products. REI may be more expensive, but they stand by their stuff and the REI products I've used have been bulletproof. Save your money and time. They will screw you...
Missoula Montana store. Jerkstore

Just got off another tortuous, very long phone call with EB customer "service" during which I told the rep that, for the recorded record, I have never in my 65 years on this earth dealt with a company that provided comparable horrendous customer service. There have been way too many of these calls/chats/emails taking up my time. This one was regarding a credit that was supposed to have been made to my Eddie Bauer credit card for a pair of very uncomfortable shoes I purchased and returned. And, this was not the first time a purchase was not credited, just the latest. As I read through the reviews, I recognized experiencing almost every complaint. Supposedly I will be receiving a gift card in the mail. If EB remains true to form, I'll probably get it in three months, if at all. Once I use it, I'm done with this company. Such a shame because I'm Petite and my husband is Tall, and I've stuck with them because they (sometimes) have those special sizes available. But I'm done. Please beware and be prepared to have countless minutes-into-hours spent trying to get Eddie Bauer to provide even minimal service.

I have had been dealing with Eddie Bauer for more then 4 months now over an order that went awry in September 2018. Dealing with their call centre(s) has been excruciatingly frustrating -- numerous calls that have gone on for more than an hour, almost always getting passed from one agent to another and if lucky eventually ending up with a supervisor or someone "in leadership", always having to explain the problem over and over again, and on several occasions having the call dropped after a long time getting to someone prepared to address the issue. Based on this experience, it is hard to believe the company is still in business. Or that it has any future? The issue, unbelievably, remains unresolved despite many attempts and promises from Eddie Bauer to make good. It seems some of the problem lies in Eddie Bauer's IT system. I write this review as I wait on-hold on the phone once more -- this call approaching the 55 minute mark. There was a time when Eddie Bauer was a blue chip retail company with great products and first rate customer. Right now I would not recommend any one buy from them. And certainly, do not think of investing in it...