This is the best ever site for outdoor clothing for camping and weekend play clothes. I have a pair of 15 year old leggings from eddie bauer that still look and fit great- they had the best quality and I hope they maintain this. The best leather gloves just perfect. My company use to give eddie b gifts at conventions which made these meetings bearable, hence my love for eddiebauer.com. I hope they never change as they really do customer service well. Many eddie stores closed a few years ago, but I found my self shopping on line more so no hard feelings. Eddie Bauer items are wonderful thus far.

If you do business with them, don't use your Credit Card. Mine has been hacked by one of their customers because they don't do proper verification of the cardholder. Furthermore, when you contact them, they make promises to correct the issue but, never follow up.

If you contact their customer support you'll get some foreigner in (I think India) that 1) is hard to understand, 2) refuses to help unless you make threats and then 3) only get lip service.

No matter how good the product or pricing, they are not worth dealing with.

At the Johnson Creek store, Amanda asked if I needed help, which I did. I could find only one pair of pants in my size, so she went in back and found two more pairs of pants in colors I liked. Since I like these pants, I bought all three pairs instead of the one I would otherwise have bought. Amanda also has a sense of humor, which makes shopping more enjoyable, and in our brief conversation about college, I got the impression she is very smart. Hang on to her; she'll be an asset to any company she works for.

When you place a phone order, make SURE you follow up shortly after, to verify your order was processed, because you don't get a confirmation email, unlike every other company I know.

Placed an order for a coat on 10/16... checked the next day to verify the order was being processed... no record of the order with the confirmation number they supplied. Couldn't find the order with a phone number, name, or email. Someone took credit card info, so that was scary.

Had to place another order, and while I was compensated for the inconvenience - they took an additional percentage off a sale item, and expedited the shipping for no charge, I'm still left wondering how there was NO record of the order, and credit info was taken.

Had I not checked, and trusted the coat was coming (because they don't send a confirmation until the order SHIPS), I would have received no coat, and would have had to order again, possibly with no sale pricing, and possibly on back order - which would have been a tremendous inconvenience.

Send customers a confirmation email - after an order is taken, like everyone else does. It makes no sense to send NO record of an order, until it ships. What if a customer writes down the wrong confirmation number, or the agent gets the email wrong?

Ordered 2 jackets for delivery at a location I was traveling to. Site collected bad information and so did customer service reps. After 5 calls, the order was not received and each call promised everything is resolved.

Purchased down coat and realized sewn wrong on the hood elastic. Told they no longer repair or fix their products-bad move. I have 25 year old jacket where when the zipper broke, EB sent coat back all fixed. Not standing behind product-going to competitor to buy from now on. Disappointed

Ordered a turquoise women's downlight jacket on 11/10. Received a white tee shirt on 11/19 (which is not what I ordered) with the following note: "Dear Valued Eddie Bauer Customer, One or more of your items are not available to ship as planned. You will soon receive a corrected order summary updating you on the status of your order, along with a new ship date for the item(s) omitted from your original shipment. We apologize for any inconvenience this delay may cause." So... the package shows its been delivered, but all there was inside was a cheap white tee shirt. Where is the product I ordered? Nowhere to be found. Called customer service and they had the audacity to say they would have to charge me again to send me what I ordered! Eddie Bauer does not value or appreciate their customers.

Ordered product in November. Contacted them in December advising not received. Advised lost in transit even though tracking number not registered with FedEx. Advised they would process refund. I would have to reorder products, pay whatever current price was and then contact them for price adjustment. Are you kidding me? Way to make their problem not only an inconvenience to me financially while the monies cross but leaving it up to me to fix.
Never again!

Like others, I ordered in mid December. I got confirmation, and a follow up email that shipping was behind, but I would still get it in my 7-10 day time window. When I had heard nothing by Christmas Eve, I contacted customer service who advised me the item was back ordered with no certain ship date. I was advised I should be getting a post card with that information soon?! Asked to cancel order, was advised that this would be a request, not a certainty. Last time I will do business with them. Future on line buyers, beware!

I have been a 30 year customer of EB and have never experienced such total chaos and poor customer service. Purchased a jacket for my daughter on Oct. 29,2019, that was in stock according to their website. As of of Nov. 22,2019 it has not arrived. 3 calls to their customer service dept. has yielded nothing. Tracking # shows "pending", otherwise known as they have printed a shipping label but nothing has physically shipped. Their customer service team has very little information and absolutely no power to do anything.
Despite descent apparel I will unfortunately will never shop with EB again.

Second time I've tried ordering online with EB and both times were just horrible. There won't be a third time. Email is not answered, customer service phones simply disconnect you and the "chat" function is disabled. Order status online showed a "Shipping Date" and "delivery date" were identical and were non-sense. Someone had just entered data to have something in there - it had no relationship to my order. Save yourself some grief, shop elsewhere.

That's a good lesson for me: never order for Eddie Bower. I have placed an order via eddiebower.com, they've charged my account but never shipped anything back within one week. Then I've spent two more days trying to contact their customer support via email, phone and messenger. As a result, I've received an email saying my order was cancelled due to some vital data's absence. They cancelled my order without any word written and without returning my funds charged from my account. Status of my order is still "processed" and I still have no my money back (((
Really disappointing