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The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
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Very easy to navigate the website and find the appropriate gift.
I never received my order. I threw away my hard earned money for nothing.
I never saw what was delivered so I'm unable to give any rating.
I ordered flowers for a relative who recently pass. Flowers were to be delivered to the funeral home at 1pm. However after numerous calls the flowers weren't delivered until late in the day. (5pm) our relative only had a one day showing. It was very embarrassing to see let the close family members know the flowers were running late.
Will not be ordering from here in the future.
I was a little skeptical just because the entire ordering process seemed too easy but I couldn't be happier with the results. Beautiful flowers delivered on-time. 5 Stars!
Was very disappointed. Had probably less than half the flowers. Was supposed to be tall surly was not at all. Nothing taller in the middle. We measured it it was so sad. We felt like cheap fools. Will be complaining to the funeral home who had this posted link on their website along the obituary
It didn't get there in time for the first viewing, but thankfully it was there in time for the second.
Relatively easy to use. Wide range of choices and convenient. The services were in a different city.
Id buy again but prefer going to store buying online is my fault
Because it was online
Very easy and efficient great customer service and support
Positive and efficient. Easy to use. Flower arrangement was very nice size.
I ordered the medium size of flowers but the finer home sent us a pic of it and it looked very small.
Everything worked out ok. But my type of flower were not available.
Thank you...thank you thank you thank you thank you
Fast and efficient.
Flowers seemed somewhat wilted
Not sure if the order actually arrived or not. Site indicated same day delivery but that did not happen.
In the shock of learning my good friend has passed away, it was easy to have flowers delivered with this service. No having to find a florist in the area etc. I found it a little pricey. Once I saw the arrangement at the funeral, I was disappointed that it was smaller than it appeared in the picture I selected on-line.
I have had issues searching for obituaries for years, especially out of state. This was very easy to use and accurate in accessing obituaries.
Answer: Candles, messages, and memories left on Echovita only appear on the obituary page you left it on Echovita. They do not simultaneously appear on the funeral home's website. No where on Echovita does it say candles, messages, or memories left on our website appear on the funeral home's website. You'd have to visit the funeral home's website yourself and leave whatever you'd like there. Thank you. In the future, you may contact us directly via our contact us section.
Answer: The eternity candle you purchased is a virtual candle that remains lit on the obituary page on our website. The family is not directly notified, but your message and candle are posted publicly on the obituary page, so anyone who visits the page will be able to see it.
Answer: Hi James, you may call our partner, Blooms Today directly to inquire about your order at 1-800-522-8707. This phone number is also stated on our website on the flower selection and checkout pages.
Hi Sheila B.,
Please call Blooms Today directly at 1-800-522-8707, as stated in our refund policy on our website. They will be able to assist you with a partial refund or a re-delivery to a home address. They may request a photo. Thank you.