Easy and fast Good photos for choosing and easy to order. Easy to pay and appreciated the feedback as to when payment went through and flowers were delivered.
The service was on May 22, I ordered flowers from Echovita on May 18th. Ordering was easy, but they were not at the funeral home until after the burial. Visitation at 10 am, service at 11 and burial at 12. My sister -in -law saw the flowers on a hall table when she came back to the funeral home with her mom (her husband's funeral). Ordered $100 arrangement, $70 delivery, $2 handling charge and $10 candle I did not order, which all would have been fine if they arrived on time. Waste of money!
I wanted and ordered a peace lily. After placing and paying for the order, I was informed that my selection wasn't available, so I requested a live plant arrangement that included ivy. I asked the recipient to send me a photo of what was delivered. For the price I paid, I was totally underwhelmed. I've seen similar arrangements at my local grocery store.
I recently had a family member pass who lives out of state. I wasn't able to attend the funeral, but wanted to send my condolences in the form of flowers. The online ordering process was easy, from that point on their customer service was non existent. I was basically left in the dark from that point forward, there was no communication from echovita or anyone else for that matter. I didn't know (and still don't to this day) if my order was sourced to a local florist, if the order was fulfilled, or even worse, whether the flowers were ever delivered to the funeral home! Having a loved one pass out of town is stressful enough, this experience didn't help. I will never use this service again, nor would I recommend it to anyone else!
Hi Jim K.,
We sent you an order confirmation email. Delivery confirmation emails are sent from Blooms Today. Please be sure to check your spam. If you didn't receive a delivery confirmation email, please call 1-800-522-8707. It is not true that our customer service is non-existent, especially since we sent you confirmation emails and you never tried to email us via our website, nor did you call Blooms Today, who's phone number is both on our website and on your order confirmation email. Thank you.
The photo of peace lily is beautiful. So, I ordered a peace lily for my friend's son's memorial service but the peace lily wasn't there but a green plant got delivered instead. It wasn't a good looking plant and didn't have flower. I was so disappointed and dissatisfied.
Hi Yumi,
Are you sure the lilies on the Peace Lily Plant just didn't bloom yet? If you believe the plant delivered was not what you ordered, please call 1-800-522-8707, as stated on your order confirmation email and our website. Thank you.
Your flower ordering service was excellent. It was easy to place my order and the flower arrangement was delivered on time. I highly recommend Echovita.
I ordered flowers and a card for my cousin's funeral in another state, from my entire family. This was confirmed by your email and paid for. This was done through your link on his obituary. Several days after the funeral, I was advised that you had not been able to find a florist and never fulfilled the order. My own quick internet check found at least 10 florists in his city. I was not told of your failure until afterwards, which was too late to make other arrangements. Your offer of 20 % off my next purchase is not worth anything because I will not use your service again. I cannot understand how you failed so badly on such a straightforward transaction.
Hi Matt P.,
We're sorry to hear about the experience you had. If the local florist assigned your order was not able to fulfill your order, they should have notified you before the service date to give you the opportunity to purchase elsewhere. In your review, you made it seem like our partner, Blooms Today, only offered you 20% off of your next order, but you didn't mention that your order was fully refunded as well. Although there may be 10 florists in the same city, not all florists offer delivery, and some may still be considered out of the area if they don't deliver to the specified address. Thank you.
I was surprised when I received what appeared to be an automated response that they contacted every delivery company in the area and none of them could get my flowers to the funeral home on the day of the service. The response asked for an alternate address which I provided. I kept getting automated responses saying my issue had been resolved, but never told which issue it was. No one on our end knew where the spray was going to be delivered. In the end, it got where it was supposed to go and by all accounts, it was beautiful. I'm thankful for their service.
Order flowers for friends wake. Flowers were not delivered. Reasoning was family member wanted it delivered else where. Turns out florist missed it was a morning service. Worked with a fantastic representative who helped me get the arrangement completed and sent to daughter's house.
I purchased flowers through the obituary website a week ago and then the funeral service came and went and I got an email saying the flowers couldn't be delivered and to give an alternate address. That is never acceptable. Luckily my fiancé was able to attend the service and expressed condolences for us otherwise we would have not sent anything nor attended.
We're terribly sorry to hear this happened to you. Of course, this is unacceptable. The local florist had plenty of time to inform you they couldn't fulfill your order, so that you could have looked elsewhere. We've expressed your complaint to Blooms Today, and they informed us that the local florist experienced a system error and some of their orders received on May 20th did not print, so they were unaware until almost noon on May 31st, which was the day of the service. Thank you.
I never saw the flowers that my wife and I sent to the wife of one of my college classmates to show our condolences in the passing of her mother, but she seemed to greatly appreciate them. I'm very happy that they arrived in a timely manner and from the picture description, looked very nice.
I was very disappointed in the "Peace Lily" arrangement purchased from your company. For the money that I paid for a beautiful arrangement, for my best friend was very disappointing. I have purchased a peace lily before, and it was beautiful and large for the price that I paid for online. This was my very first-time ordering arrangements via the funeral home website, and I will never purchase again. For the money that I paid for the arrangement, it should have been better than what I received. It was the smallest one there.
Hi Beverly B.,
The size of the arrangement you selected was the smallest size of the 3 sizes offered, which is approximately 6" according to the dimensions provided on our website. If you believe the arrangement was smaller, please call Blooms Today directly at 1-800-522-8707. Thank you.
I ordered flowers for a funeral. I was then informed that they couldn't deliver as ordered. They would substitute something. I find this somewhat disturbing as the specific flower arrangement had a meaning behind it for the grieving family.
Hi Donald S.,
If the local florist didn't have all of the flowers to prepare the flower arrangement as advertised, they may substitute those flowers for a different flower, so they can still deliver the order on time, as scheduled. If you didn't want a substitution, you could have simply cancelled your order for a refund. Thank you.
I ordered flowers this morning for a very close & dear friends funeral. And in just a few hours the flowers were delivered. Thank you!
The only thing that could have been any better would be, if I could have been sent a picture of the flowers.
I picked a bouquet not based on price, but based on the way it looked. I liked the vase color in the photo and the particular flowers in it. It was terrible in person. I had a really hard time finding which one I had purchased because it looked nothing like the photo. It was actually embarrassing.
Hi,
All flower arrangements purchased on our website are supposed to be exactly what you receive. Local florists who fulfill each order are responsible for making sure the arrangement they prepare match that of which is pictured on our website, including the dimensions of the arrangement shown beneath each arrangement once selected. If what was delivered does not match what you ordered, please call Blooms Today directly at 1-800-522-8707, as stated on our website. There is a 100% satisfaction guarantee or your money back. Thank you.
Was notified my order was not delivered to the funeral. Given opportunity to change order to home delivery but did not want that. I cancelled the order and was sent notice that I would receive a refund in 5 - 7 days. On day 8- I had to reach out to get my money back. Will not use again.
Hi Kathy L.,
Echovita experienced an outage on May 13th for a period of time that affected some refunds processed by our partner, Blooms Today, on that day. Typically, when Blooms Today processes a refund, our system automatically processed the refund the next morning. Blooms Today reached out to us on May 22nd, and asked us to confirm the refund, which we then processed on our end. It was a technical issue.
I ordered a funeral flower spray. I was unable to attend the funeral due to distance. I got a confirmation email that the flowers were delivered to the funeral home. A relative was at the funeral and told me there were no flowers from my family. The funeral director confirmed this. A refund was issued. I would have much preferred to have the flowers I ordered at the funeral service.
The arrangement was supposed to be white lilies but there were very few lilies (3 or 4) and the rest were carnations. Very disappointing.
Hi Sharon B.,
If you believe the arrangement did not properly resemble what the photo depicted, please call 1-800-522-8707. Thank you.
The flower arrangement exceeded my expectations. They were so beautiful and reflected the beauty of our beloved Liz.
Thank you!
Ordered a patriotic arrangement for a funeral as deceased served proudly in the US military. It was beautiful and all I had hoped it to be.
Overview
Echovita has a rating of 3.2 stars from 1,712 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Echovita most frequently mention flower arrangement, customer service and order flowers. Echovita ranks 2nd among Funeral sites.
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Hi Cathy F.,
Since you didn't want the eternity candle, we have cancelled and refunded it. Please allow 5-7 business days for the refund to be returned to you. If your order was delivered late, please call Blooms Today directly at 1-800-522-8707. I would like to add that your order does not have a $70 delivery charge. I don't know how you broke down the price of your order, but the amount displayed under each arrangement is the price of the arrangement including the cost of delivery. No where does it say the arrangement is $100 and the delivery is $70. Thank you.