EbonyOnline

Shonta Alexander
Order #*******
DaeJonna D,
I love this set. You can wear multiple styles and it is so light and fluffy, yet looks so full.

I have been a long standing customer of Ebonyline and have enjoyed the quality of my purchases but especially the great customer service experienced with DAEJONNA D. Thank you!

Every time I order from ebonyline, I always get exactly what I ordered and the best customer service! Thanks Larissa for reaching out! Order #*******

Chatting with * was a horrific experience. This person refused to answer my questions regarding why your company is saying items are in stock, but they aren't. You all have my money tied up in two orders that were AVAILABLE when I placed them, but are not available now. I paid express shipping on the second order. * was very sure to advise that she had other chats to tend to instead of answering my specific questions about my orders. I learned that one of my orders was cancelled today, but I had not been notified of such activity until I asked about it today (order *******). Refusing to answer my questions, as she had other chats to tend to, she only would give me the option to cancel my current order (*******) or see other options, opting not to discuss my concerns. Then she disconnected me from chat and sent me to the rating of the chat. This person has the worse SERVICE ever and to me, it's reflects the company. Actually, the company's behavior is encompassed in the service representative. They has taken my money on two orders that the website clearly said was available when I placed the orders, but now are not available. Mind you, the site STILL says these items are available. This company is a rip-off. The first order, i received an email saying that it was on back order and was provided with options. I chatted with a representative about the options provided in the email and placed an order based on that availability on July 2,2020 to only find out that today, 7/8/20, it is not available. I have been awaiting orders from this company since June 25,2020. I have been provided a phone number, but the recording only says to chat with someone instead because they can't answer calls.
I opted to purchase from this company based on YouTube reviews. I totally understand the pandemic crisis that we are in, but this type of service is a disgrace. I needed this hair this month, which is why I purchased my first order last month and paid express shipping on the second order.

*Personal information redacted by admin

I love Ebonyline.com. I have been ordering from them for years. I'm always happy with my purchases. I highly recommend!

I love Ebonyline. Excellent prices & so many choices. Flat rate shipping beats other sites. Quality hair & timely shipping.

NEVER BUY FROM 3BONYLINE!
1. They will have much longer processing times than described on their websites.
2. They will charge your credit card immediately even if they are out of the product
3. They will not let you know they are out of the product and will lie to you saying they just received ot and are sending it the same day,, yet days after you call they still haven't sent it
4. They send a totally different order with some body else's name 23 days later.
5. You email them about their mistake: THEY DON'T REPLY!
6. You call them and ask them when, you will get your order: THEY TELL YOU THEY WILL NOT SEND YOUR ORDER THAT YOU PAID FOR A MONTH AGO UNTIL YOU HAVEN'T SENT BACK THEIR ORDER!? I DON'T HAVE A PRINTER THEY WANT ME TO DRIVE 12 MILES AT MY EXPENSE TO PAY FOR A PRINT OUT LABEL AT MY EXPENSE TO RETURN THEIR WRING MERCHANDISE, THEY DON'T EVEN WANT TO PRINT THE LABEL THEMSELVES AND MAIL IT TO MY HOUSE.
I AM UNEMPLOYED AND SPENT $132 ON THEIR WEBSITE TO BUY WIGS BECAUSE I LOST MY HAIR: NOW I HAVE NO HAIR, NO WIGS AND THEY HAVE MY $132!
I disputed the charge with my credit card company

DAEJONNA D is amazing. She takes time to help you out as much as needed. She's fast and helpful. She goes above and beyond

Ordered two of the Braided Butterfly Locs unit for myself and my mom, and WE IT! (Shanteria Williams/Order#s: *******/*******)
Larissa, thanks for the help!

Great customer service
Mitchelle notified me my order will be delayed and refunded me back. Nice and very understandable

I am surprised with the quality it is so soft that nobody notices that it is a wig and for the price I can ask for more my favorite wig shop DAEJONNA D *******

DAEJONNA Was very helpful the process was quick and easy this is my second time ordering from this company the first time was so quick and fast I love ordering here instead of going to the hair store

Please don't waste your tyon money they have no customer service. Take your money and you will never receive your order

They have really good wigs for a good price. I would recommend you try out the synthetic wigs. The butta lace units are really good