Overview
doxo has a rating of 4.5 stars from 517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with doxo most frequently mention pay bills, easy way and due date. doxo ranks 1st among Bill Pay sites.
Never had one issue paying my bills through doxo reasonable delivery charge but gets it delivered on time!
Two clicks and payment is made lol! Why do I need 50 words to describe my experience. Unbelieveable! Have a nice day!
Hello Mel,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
I had a great experience paying with doxo. I plan to use them for most of my bills
Hello Audrey,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
They are not associated with your bill companies and tack on extra fees that you otherwise don't need to pay. Do not use this service. Anyone posting how it's a great company only works for them or is paid to post it.
Hello John,
We understand your concern about fees. To let you know, you can pay your bills for FREE on doxo when you pay via a linked bank account.
If you'd like more information about this payment option, you can reach out to our Customer Care team on live chat at https://support.doxo.com.
Thanks,
Lisa
I'd suggest not using this company if you value your hard earned money. Uncoordinated, amateur, and incompetence are just a few ways to describe this company. Zero over sight and they operate w/o the permission of vendors, then offer no conclusion to fixing any issue when you're owed a refund. They deny responsibility and hope you don't follow up. I've called Better Business Bureau and Consumer protection. T
Hi JG,
It sounds like we missed the mark when it comes to your experience with our service—we’re sorry to hear that, and would love the opportunity to investigate what went wrong and make it right. Have you tried contacting our Customer Support team, which is available on live chat at https://support.doxo.com? We’d love to hear from you!
Thanks,
Lisa
Only issue was when bill was over my auto pull limit, I didn't see email notice & it took some time to sort out the bill & late fees. A text reminder would have helped me. In general, I love the convenience & options.
Hi Jane, we really appreciate that feedback! That is an option we can look to include in the future, especially if it would be more helpful than an email for customers like you!
Have you looked into downloading our mobile app as well? I suspect you might find it useful! Let me know if we can provide you with any other assistance.
--Adam
Doxo Support
I don't think it's fair that I have to pay $3.00 for using the doxo website to pay my bill. I can use USPS to make my payments. So disappointed. I want to go back to mailing my payment, stamps are much cheaper.
Hi Helen, we really appreciate your review and your feedback. Doxo is constantly looking to improve our affordability, so your comments help us towards that goal.
Currently, our most affordable options are to process via ACH payment or to sign up for our subscription service called doxoPLUS. By signing up for doxoPLUS, payments made from your bank account are free, with no limit on the number of bills you can pay.
Doxo also assists with bill pay reminders for free! If you'd like any additional information, please feel free to reach out to our Customer Care team at support.doxo.com.
Beyond that, I hope that we will be able to assist you in the future.
--Adam
Doxo Support
I had an issue where I made the payment online and the payment was not received by my water company. I had to do all the foot work to prove that the payment was made and that my bank account had debited for the charge. I was not happy. In the future I will be personally be obtaining money orders and delivering the payments personally.
Thanks for your review, Patti. I'm sorry to hear that you did not have a positive experience with doxo, and I can assure that this is not the experience we would have liked for you to have.
If you haven't already, I would highly recommend reaching out to our Customer Care team at Support.doxo.com. We would love to look into this situation further with you and investigate what happened. I hope that we can help you soon.
--Adam
Doxo Support
I don't know how to use a lot of technology I was brought up with the blackboard and overhead projectors for the newest thing but it was easy enough that I could figure it out so therefore I feel anybody could thank you and have a nice day
Hello Pamela,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
I've been using doxo for almost 3 years. It's free. It's easy to use. Payments always arrive on time. I get reminders that it's time to pay my bills. I love it!
I like using it, I haven't had any problems with it!
Hello Michael,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
I have no problems! Been paying my bill for over a year on Doxo. Easy to follow directions for paying online. Sure beats driving to our local Water billing location to pay in person.
Hello Twila,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
I strongly caution against engaging with Doxo, as my experience suggests they operate as a scam company. Be wary of any involvement, as it may result in financial loss and unfavorable outcomes.
I've gotten my money back and that was only way I could go about it. I got help from. (I USED THEIR WEBSITE URL AS MY DISPLAY NAME AND PROFILE PICTURE ON THIS REVIEW INCASE YOU NEED HELP AND WANT TO REACH OUT TO THEM).
Note: I did this because of the strict policy over here and honestly i just want to help as many people as possible to get their money back.
Hello Sir/Madam,
I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I’d like to try and clear the air with you.
Doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered! It’s also likely that many other people are paying your provider with doxo. You can think of doxo like an online payment partner to both billers and customers like you--one that allows you to pay ALL your bills online from the same, secure account.
If we can answer any questions or address any payment issues you may have, please reach out to our Customer Care team on live chat at https://support.doxo.com! Thank you!
Best,
Lisa
FTC Takes Action Against Bill Payment Company Doxo for Misleading Consumers, Tacking on Millions in Junk Fees
Federal court complaint alleges Doxo deceives consumers about affiliation with companies, has ignored consumer complaints and warnings from billers
Hello Joe,
I’m sorry to hear that you feel misled. I can assure you that is not our intention, and I’d like to try and clear the air with you.
Doxo provides an online bill pay service used by millions and is associated with many web searches for billers. This is probably the same situation you encountered! It’s also likely that many other people are paying your provider with doxo. You can think of doxo like an online payment partner to both billers and customers like you--one that allows you to pay ALL your bills online from the same, secure account.
If we can answer any questions or address any payment issues you may have, please reach out to our Customer Care team on live chat at https://support.doxo.com! Thank you!
I didn't have any problems paying my taxes, But the only thing I didn't like is that it says that the next payment will be due the next month
Hello Tyrice,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
Very convenient and easy to do. No worrying about your bill being paid it's paperless
Can make payments at any time
Hello Louella,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
Doxo is an awesome way to pay for the Edwardsburg water bills. Once you set up your account, you can pay your bill from your phone with a couple clicks! Super easy and convenient!
Hello Clarence,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
It was easy.no problems. It allows you to pay other bills too..
Hello Kathleen,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
Great way to pay that bill. Out of town for months.
Hello Jack,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
It was easy to make the payment but the system should tell you how much is due. I had to try yo find that information before paying and it was not easy.
Hello Lori,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa
If this situation sounds familiar to you, then doxo is here to help.
Since doxo was launched in 2008, we’ve strived to give people an easy and convenient way to connect with companies and to pay multiple billers through a single location. doxo now has over ten million users, and as the first crowd-sourced bill pay solution, built around you, the consumer, it’s already changed the way people manage their bills.
In more than 10 years of service, doxo has added over 120,000 unique billers to our directory. Using our powerful online or mobile platforms, users can now truly take control of how they pay their bills – whether it’s by credit, debit card, Apple Pay, or by direct transfer from their checking accounts. With our focus on convenience to you, our services are available if you’re at your PC or on the go via our mobile app. Plus, with our reminder systems, you’ll never have to worry about missing a payment again. Ultimately, doxo means that users are no longer bound by a biller’s outdated systems.
doxoPLUS is a monthly subscription that allows doxo members to pay any bill, from any device, for $5.99 per month (plus tax where applicable). With doxoPLUS members do not have to pay fees on bank payments, and benefit from the 5 Protections of Bill-Pay: private pay™ account protection, overdraft protection, identity theft protection, late fee protection, and credit protection. Subscribers can keep an eye on their credit score with credit protection, avoid costly fees with late fee protection and overdraft protection, and safeguard their privacy and security with identity theft protection and private pay protection. Additionally, members can cancel at any time as doxoPLUS does not require users to sign up for a long-term commitment.
For more information about what doxo can do for you, please visit www.doxo.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anne,
Thank you for the kind words, we really appreciate you taking time out of your day to share your experience. All of us at doxo are happy you are enjoying our bill pay service!
Thanks again,
Lisa