DoteasyReviews 209

Bringing my domain transfer from GoDaddy to Doteasy was kinda squirrely on the Doteasy transfer page. I had to enter my data twice, and then credit card thingy twice because the page time out for some reason, but I persisted and it finally worked. And it also said I was to use their guest sign in to create a master account for my other site here: coppermountainmesa.com and I don't believe it did, but I may have misunderstood the instructions.
Otherwise I was walked through with the transfer of the domain and email setup by Ken of the Doteasy Customer Service.
I've been using Doteasy for my Coppermountainmesa.com website going on 14-15 years or so and always found them to be helpful if needed. I also have sent a number of people their way for domains and websites.

I was fed up with companies that promised 24/7 phone support but gives me nothing but a gimped phone system that didnt work at all! It was important for me to be able to connect with a real live person and I got that with Doteasys Live Chat. It just doesnt matter if a hosting company throws in fancy tools and apps, if I cant get the help I need easily and within a reasonable timeframe, youre no good to me. So far, Doteasy hasnt let me down and I will definitely be moving all my other websites to Doteasy.

After being too exhausted by how difficult Doteasy makes it to do anything like discontinue service, I took a six month break from dealing with them. But this week I dove in again determined to figure this out and transfer my domains. First, I tried unlocking them, for which they have a handy lock-unlock icon. I kept clicking unlock, and was taken to a page that offered me locking service for $6.95 per domain. Well, if it was locked, why would I purchase the service to lock it? Another contact us form later, I found out that no, this service was not on my account. I would have to fill out a form, which would be sent to me by the billing department, before they could unlock my account. If I still wanted to transfer? They made me a $#*!ty offer to stay with them, but I said, no thanks. Three days later, I get an email, not from billing, but from another customer service manager, offering me a better deal to stay with them. Or, I could request the form from the billing department which they need in order to unlock my account. Holy hell, what kind of crazy are they? I am going to make it my life's work to tell the world to stay away from this awful company. They deserve to go under.

I love the Doteasy team, very friendly and knowledgeable. I have contacted them on a few occasions and they have been courteous and helpful and my email were responded to within a couple hours, and the one time when I needed immediate assistance, I was able to get help through their live chat. Too bad their live chat is not 24 hours. I have had my share of bad customer service with other hosts and so far Doteasy is one of the most responsive. I see that a few others have billing problems with them... that I don't understand because I've never had similar problems - Doteasy does send out enough renewal reminders with ample time to act upon before payment is due.