Hi everyone! I recently had an issue with my Groupon that I purchased for 1 hardcover book to Dinkleboo. I just wanted to let you all know that if you send an email to their help they will respond to you. It may take a day or two but they will get back to you. Groupon did not put in the dashes that Dinkleboo sent them in order for the groupon to work. I sent an email to customer service and they sent me a new code to use. I have been seeing so many negative comments on here but you have to contact them and be patient. With the holidays they have had a lot of orders. I hope this helps!
I was dumb and bought their group on for a custom snow globe
It came in, very late and with the wrong name!
Now I cannot get anyone to get back with me or get thru to them.
They seem to be a scam operation
Hello Kat -
My apologies on the snowglobe arriving incorrectly. I will certainly take care of this for you. I did attempt to search our customer support system but with just Kat B. It isn't enough to go on. Please private message me with you full name and email address so I can locate your order.
Thank you,
Jennifer
The books are wonderful. I've ordered 4 so far. Just last week I ordered another. I paid full price but saw it on sale 2 days later. I wrote to company to see if sale price could be given, and they did! I look forward to getting more stories in the future. I'm now the best gramma!
Hello Suzanne!
We thank you for sharing your fabulous experience with our customer support team! Our team will always go the extra mile to make things right! We hope you enjoy our personalized books, and have a wonderful weekend!
Kind regards,
Jennifer
These books are of Great quality and they are well worth the money, I bought 2 for my grandson for Christmas and have now bought two more for his first birthday. I will continue to buy from this company.
Hello April!
We appreciate your kind words! Currently we have 56 titles and growing! We are sure to have a book for any occasion! Please let us know if you have any ideas for new titles, as we are always expanding our line! We appreciate your patronage, and look forward to working with you again! Thank you, and have a great day!
Best regards,
Jennifer
Bought from groupon and order some set of label. Every time I check the status, it said downloading. It been four week and I have contact them several of time but never reply. Don't buy anything from this company
Hello Amy C -
I am very sorry if your inquiries into your order were not followed up on. On a few occasions we have had our responses to a customer's inquiry not reach them. Because it sounds like you have yet to hear from us I'm wondering if this could be the case with you. I will private message you to request a phone number that you can be reached so we can bypass email and get this straightened out for you.
Thank you Amy and again my apologies.
Jennifer L
The Dinkleboo Team
First and foremost I am extremely thankful that you have a understanding staff. Angelina has helped so much. I too love the chat bar because I was at work and really can't always get on the phone.
Angelina help expedite my blanket that I created for my boyfriend who is in the Navy. He deploys sometime this month. The standard shipping would have been too late for him to receive. I wouldn't have been able to send it to him either. She went above and beyond and found a solution.
Just recently my boyfriend won full custody of his two daughters and just before Christmas too! This is the first deployment of having custody so I know it will be hard, especially being away for Fathers Day and just wanted him to have something special to remember home. Because of Angelina and your team going above and beyond I will be able to wrap it and send it underway to him.
Thank you again!
Hello Brittney!
We are so thrilled to hear that you were pleased with the customer service provided by Angelina and that we were able to assist in getting you your blanket in enough time for you to get it shipped off in time for Father's Day! I will be sure to let Angelina know that you posted about the service you received from her!
Thank you!
Jennifer
I bought two groupons deals for the personalised books about a month ago. I have tried about twenty time to order the books with both codes and it keeps saying the codes are not valid! Tried emailing your company twice and no response. Terrible customer service. Tried live chat and spoke with Gracie who advised there was a problem and she would activate the codes. Guess what happened? Nothing. The codes are still not valid and no one will help. So frustrated. Such a waste of money.
Hi Helen,
My apologies for the trouble you have experienced. I will send you a private message to collect your codes so that I can have a look at them. I'm quite surprised to hear though that Gracie was unable to assist you. She is typically quite efficient. I will have a look at your correspondence with her once I have your order details so I can discuss why she was unable to resolve this for you.
Thank you!
Jennifer
I messed up and ordered the wrong book. LaQuita was very helpful in helping me order the correct book and also worked to refund my wrong purchase.
Definitely will buy again! Excellent customer service nowadays is hard to come by.
Hi Catherine!
It's wonderful to hear we were able to assist you! LaQuita is one of our seasoned representatives, that will always do her best for our customers! We wish you and your family a beautiful summer!
Warm regards,
Jennifer
I received an email from Amanda King stating my labels were returned to them. My home address was the same for credit card payment (for shipping charges) and for shipping, however, they said I would need to give another address! I sent them email but waiting for reply, ended up disputing charge through paypal, credit card company and groupon.
Hello Amy S.
I have reviewed your inquiry with Amanda and it does appear the address issue was resolve and your package was sent back out within a few days of this post. If there were any additional problems with receiving your order please reach out and let us know so we can get it straightened out for you. You can request myself if you would like and indicate that I had responded to your SiteJabber post.
Thank you Amy!
Jennifer L
The Dinkleboo Team
Hi must firstly admit that I placed an order in 2015 and found the site clunky and slow.
12 months later what a huge difference. The site was so easy to use and my product nephews Christmas book arrived fast and is amazing. I cant wait to give him the gift and I wont wait 12 months for my next order.
Hello Nicola,
Thank you for your review! We have been diligently working to upgrade our site to give our customers a fast and seamless experience when ordering! We are ecstatic to hear you had such a positive experience with our site! We know your nephew will love his personalized book! Happy Holiday!
Kind regards,
Jennifer
The products are great and the customer service is awesome. I ordered 5 of the children's books for my grandchildren and I really like that you can preview the book in it's entirety prior to submitting the order and that tells me that they care about the products they sell and that way you know exactly what you're buying. I made a mistake on one of my books and customer service rep Leigh worked with me and helped me so much to get it right. I don't have my books yet but the preview tells me that I will be very happy with them
Hi Betty!
Thank you for sharing your positive experience with our customer support team! We do take great pride in our products, and know they will create wonderful memories that will last a lifetime! Please let me know if you have any additional questions, and we wish you and your family a wonderful holiday season!
Warmest regards,
Mark A.
I ordered some fabulous books from Dinkleboo and through no fault of the company they never arrived. However, once I contacted them to let them know that I did not receive them, Jessica was back to me in literally minutes and could not of helped me enough. I was offered a refund or the option to reorder the books and once I confirmed that i wanted to reorder i once again had the order confirmation within minutes. This is excellent customer service and I will definitely be purchasing from them again. Thanks Jessica
I have ordered a few items(ex: books with granddaughter's names) as well as other things and have been so pleased with the quality. I had to deal with customer service because I made a mistake in the spelling of a name and Richard in customer service was wonderful in helping me resolve my issue... thank you Dinkleboo and I will continue to order from your site.
Hello Paula,
Your words mean a great deal to our company! Our team loves to hear they were able to solve your issue! Richard is one of our best agents, and always goes the extra mile for our customers! We will always try to make things right! We hope your recipients’ love and enjoy their items for years to come! Have a great holiday season!
Warm regards,
Jennifer
Last holiday season I found Dinkleboo on facebook and took a chance at getting personalized books for 6 of my grandkids. They loved them. Rather than buy candy for Halloween this year 3 of them got books. I returned again because of the quality and the quick delivery. I have to say the Unicorn book this year was my all time favorite. All the kids loved it but especially my little grand who loves unicorns and her little sister loved that she was the unicorn that got hurt. It made her feel special too. I would definitely recommend this company for quality, value and delivery.
Good evening Marilyn!
We agree! Personalized books makes a wonderful alternative to traditional gifts! I always give several each year, and love to see children's glowing response! Thank you for your comments on our unicorn book as its been a popular title! Please let me know if there is a topic you would like to see, and we wish you a fabulous holiday season!
Warm regards,
Jennifer
I love the labels, they make labeling school supplies so easy. My sons are age 14, 11, 8, and 7. There was a great variety of labels so my boys were able to pick out which ones they liked. I will be a returning customer and I have already referred family and friends.
Hello Monica!
It's wonderful to hear how much your family enjoys our products! It was our pleasure to serve you, and we hope to see you again!
Kind regards,
Jennifer
I ordered a book on 27/11/2015 with a delivery date the day before Christmas. I followed up on the delivery and they had no processed my order. I requested a refund and they said they could arrange that but it would be a refund through PayPal. I advised I paid for the item on my credit card and wanted the refund there as I do not have a PayPal account and when you purchase on their website you can either pay by credit card or PayPal. They then sent me an email with instructions to sent up a PayPal account so they could refund. I can now kiss good bye my $45.98 and lets just say I have one disappointed child as they really wanted a Christmas book (that was promised to them) with their name in the story for Christmas
Hello Val - My apologies that your order did not process. I'm not certain of the reason for that. If you used vouchers for your order that were purchased from a deal company we would not have taken your payment and therefore would not be able to return money back to your credit card that we had not collected. Your choices would be to go back to the deal company for a refund if you no longer wanted to pursue the order or we would have to do a money send to you via PayPal.
If the ordered failed to process there would not have been shipping charges collected from us but if there had been we would of course reverse those charges as we would have collected that payment directly.
At any rate, you are not out the $46 that you paid if you have not received a product from us. I will private message you to see if I can assist.
Thank you,
Jennifer
Ordering from Dinkleboo is easy! The personalized book that I ordered arrived quickly and was excellent quality. When I attempted to order another book my coupon code did not work. I contacted Dinkleboo and they responded quickly and helped correct the problem. Wonderful quality products. Terrific service!
Hello Sherry!
Thank you for the kind words regarding our customer support team! We are always willing to work with our customers to make things right! We wish you and your family a fabulous weekend!
Kind regards,
Jennifer
I ordered a book for each of my great grandchildren. They will be here for a visit soon from Hawaii and I wanted to give them something that we personalized, these books filled the bill. Love the books and they were here very quickly.
Hi Chris!
It's fantastic to hear about your positive experience with Dinkleboo! Please check out Facebook page (https://www.facebook.com/dinkleboo/) for our newest deals! It was our pleasure to serve you, and have a great weekend!
Best regards,
Jennifer
I ordered 4 personalized books for my grandchildren for Christmas. I cannot wait to give them to them. The books have a great story and include their name and names of others of your choosing. You can preview the whole book before you buy. I bought a toy that goes with each story. Great job Dinkleboo!
Hi Melissa!
That sounds like a wonderful idea to pair a toy with their personalized book! I am sure they will love them! Thank you for your kind words, and have a fabulous day!
Warm regards,
Jennifer
The shipping was much faster than anticipate and the price was very reasonable. The website was so user-friendly; it was easy to navigate and not overwhelming with too many options, yet had a wide array of very diverse options. I bought five books for our godchildren, daughter, and nephew. I will be returning for even more Christmas gifts.
Hello Jeanine!
We here at Dinkleboo thank you for the kind and thoughtful review! Giving our customers this kind of experience is what we strive for each and everyday! Please let me know if you need assistance, and have a great day!
Best regards,
Jennifer
Overview
Dinkleboo has a rating of 3.7 stars from 921 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dinkleboo most frequently mention customer service, great quality and timely manner. Dinkleboo ranks 2nd among Stationery sites.
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Hello Rachael! I will message you offline so I can take a look at your code for you!
Jennifer