The company generally enjoys a positive reputation, with many customers praising the quality of products and the speed of delivery. Supportive customer service is frequently highlighted, with representatives providing timely and knowledgeable assistance. However, concerns about inconsistent product quality and issues with order fulfillment have been noted, with some customers experiencing delays and receiving incorrect items. Additionally, there are complaints regarding the clarity of return policies and communication difficulties. Overall, while many customers express satisfaction and a willingness to repurchase, there remains a notable segment of dissatisfaction that the company should address to enhance its service reliability.
This summary is generated by AI, based on text from customer reviews
I decided to take a risk and buy the Balenciaga hourglass bag. I went to saks and look at it and it was beautiful however I refused to buy a bag for 1600 even though I can afford to and have several high end designers. Emily from DD was very good at communicating and even recommended the size jacket based on weight and height. I used paypal but my money was automatically refunded because I placed a message in the note area.
Please note: do not put message in the note area.
Anyways, I was a bit discouraged but I know they had to be sincere since they refunded my money. I went ahead and repay a day after in which like 5 days after I got a tracking number. I downloaded and app called aftership which give me great updates and tracking.
So my package came on July 28. When I open the box the presentation of these items were off the hook. And the quality of these item are drop dead gorgeous. I have never seen replicas so DAMN good.
I refused to believe that this is a replica.
V happy with the boots! Great and quick service! Overall v happy with everything! Will definitely be using again!
Overall I'm really pleased with my purchase. I'd read some scary reviews (albeit after purchasing a Sac De Jour bag) which had be panicked. I then got an email saying they had sold out of the bag I wanted, and offered to send me something else. I'd seen reviews that this could happen and they don't give you your money bag. I replied saying that I only wanted the bag I'd selected and that if they couldn't send it, I'd like a refund. The next day they responded saying they were making more in production so I would receive this. It was a few days extra waiting.
However, after worrying and the slightly delay, when the bag arrived I was really pleased. It looks like the real thing, great quality and comes with all of the components. I have a mix of real and fake bags so I'm pleased with this. Will order again.
So this is how it goes w them: Placed order which after months never arrives at customs. My fault. No, it's not my fault it's EMS's fault. You buy a new one 1/2 off. No, I'm not repaying for something I've already paid for. After months of back and forth emails they finally agree to resend my item albeit I paid for it to be shipped through DHL.
6 months later the item finally arrives. Imagine my disappointment when I see how off the coloring is. I email them to let them know. I didn't ask for a replacement or my money back. I specifically say to them this is going straight in the trash. Their response film is removed (which it didn't come w) we don't know if you wore it or not. You took to long to email us. Apparently, three days after receiving the item is too long. Sorry, I was out of town. Again, not sure what that has to do with anything.
Honestly, I just wanted to let them know in case you know maybe that wanted to start sourcing this item from a different manufacturer. Obviously, they don't care. And do you see a pattern here nothing is there fault (it's usually yours no matter whose fault it maybe be) & deny, deny. Once they have your money it's as good as gone. If there are any issues do not expect them to fix. Don't expect a refund. Save yourself the headache and buy from someone else!
I included photos - seeing is believing. There's: very orange looking in-person & missing the brown edges. The authentic version: more of a chocolate brown with distinct edges to give it a worn-in look.
I purchased a YSL Niki bag in apricot and couldn't be happier. Every product I buy is on point. This is the only place I trust and buy from.
All the questions and requests were answered and met. Could not be happier. Fast delivery to Europe too!
I received the bags and i love them soooooo much good qualty all the deitals as the orginal and fast delvery. Thank you and i will be your custmet.
Regards
The quality is amazing and the customer service is awesome. The rep I was communicating with, guided me through all the process and answered all my questions. They provided tracking information for my purchase. And I am very very happy with the bag I received!
I Purchase a Gucci shirt and they gifted me a free LV wallet and when I say the quality is Exceptional! You will definitely love it. I got so much compliments on my shirt and especially my wallet
It's real in my eyes... ABSOLUTELY BEAUTIFUL. It took about a month. I RECEIVED MY PACKAGE TODAY. Yes it's nerve racking, but instead of cursing I decided to give it to God and pray about it. I was patient and THANK YOU JESUS IT CAME AND ITS BEAUTIFUL.
I ordered the Bottega Veneta on the chain pouch bag. I am more than happy with the bag! The quality is amazing and it looks just perfect. Shipping was so quick too and Designer Discreet were very professional and quick to reply via email. Before ordering the bag I was actually a little hesitant to order a replica bag as I have never had a replica bag. Although, I am so happy I went ahead with my order and will definitely be ordering more products! Top quality!
The craftsmanship and design is impeccable. The quality of their product is on another level! I will be a lifetime customer going forward!
I'm satisfied with my order and will be ordering again. Plus if I order again they will give free LV coin wallet. It's that great!
I purchased a bad from Designer-Discreet.ru where i got beautiful Handbag. I love that it has extra straps and a small bag inside. The small bag is perfect for makeup. There are a lot of pockets and zippers.
I just received my Gucci marmont bag. It's took 26 days to arrive which is great given the current pandemic. This is my 3rd order from DD in the last 2 years. Every product I have received has been honestly amazing. I have ordered from other Chinese websites (dhgate) and there is no comparison to the quality of DD. Yes you pay more, but you are paying for an exact replica of the original. I have been doing a lot of research on designer bag authentication and you literally can not tell the difference between these bags and the "real thing"
I have read great reviews. But mine is not I purchased the rolex watch omg it's so cheap the clasp doesn't work it jingles like aluminum... the Gucci belt smells and looks like plastic. This company refuses to do anything about it. This is post Coronavirus so maybe that's why they sent junk
This is the real deal! I bought a YSL Sac de jour in a smaller size of an authentic I already own. I recommend the croc embossed leather in black it is a mirror image of the original leather. It is nearly identical in every other detail as well. The bag did have an incredibly strong chemical smell but after a few days it dissipated. This was my very first rep purchase and I'm so glad I went with DD on recommendation from The Purse Queen. I'm already planning my next order!
Great communication and great Gucci bag. Excellent quality, and a surprise bonus in the box Will come back, Thankyou.
Pure Fraud. Took nearly US$800 sent via Western Union. Never shipped anything. Stopped responding to my emails.
So happy with the beautiful selections of Dior&the great detail. The customer service is exceptional
Answer: Lauren you should call your bank and ask them if the wire went through. I had to wait 4 weeks for my payment to arrive. It was a bank issue. They shipped once my payment was deposited into their account. The bag and wallet I got are beautiful though so it was worth the wait. I am planning on using Western Union in the future so it is an immediate payment.
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