The company generally enjoys a positive reputation, with many customers praising the quality of products and the speed of delivery. Supportive customer service is frequently highlighted, with representatives providing timely and knowledgeable assistance. However, concerns about inconsistent product quality and issues with order fulfillment have been noted, with some customers experiencing delays and receiving incorrect items. Additionally, there are complaints regarding the clarity of return policies and communication difficulties. Overall, while many customers express satisfaction and a willingness to repurchase, there remains a notable segment of dissatisfaction that the company should address to enhance its service reliability.
This summary is generated by AI, based on text from customer reviews
I am really delighted with my Metis and Neverfull GM Louis Vuitton handbags, it is my third purchase with you and I will continue to buy, thank you very much
I'm in love with my two bags, they are amazing. I will be ordering again. Service is very friendly shipping very fast.
After much research I decided to place my bets on ordering from DD. My parcel came yesterday and I was very happy with the packaging and the quality of my product. Will definitely look to purchase from them very soon in the future!
I am absolutely in love with my MM neverfull. I will be ordering again. Friendly and speedy service. The quality is also top notch. Satisfied customer here!
Good communication over WeChat, easy and straight forward purchase. The product came very well packaged. The quality is excellent. A definite repeat customer.
I received my bag a couple days ago and I'm still amazed by it. The quality is top, the bag looks exactly like the one on the picture. The service is super. Emily was so nice and replied really fast. The bag took slightly than a week to arrive. I can totally recommend dd to anyone. Definitely going to order again soon! :)
I'm very pleased with my purchase from DD, they're a bit slow in communication but the result is very satisfying.
Sure I'll do more purchases.
In November 2016 I made my first purchase from DD of a Louis Vuitton Neverfull MM with Pivoine lining (raspberry pink). There was a delay in receiving the bag because first it was out of stock, then packages were being held up at customs once they reached the U.S. so I was very nervous, but Emily always replied to my emails within a day or two and I had read good information from Purse Queen blog, so I tried not to worry. It took seven weeks to receive, but I am absolutely thrilled with the quality of my bag. It appears to be perfect - I cannot find a flaw. Seriously. Their work is incredible. Now eight months later the leather trim has gone through the patina process, and it is very durable and still looks brand new. I receive many compliments and everyone thinks I have the real thing.
This month I purchased my second bag, the Louis Vuitton Damier Azur (white and blue/gray checks) Neverfull MM with Rose Ballerine lining (pale pink). Communication via email was very good. After my experience last time I was prepared to wait a month to receive my bag but to my surprise it arrived exactly 7 days after wiring the money (via Western Union). The quality of this bag is also excellent. I couldn't be happier with my purchases! My only negative about both bags is at first there is a slight chemical smell to the lining that I could smell when I put my face at the top of the bag and sniff (I'm not sure why no other reviews mention this) but no one else can smell it, and it does dissipate in about two weeks and then you cannot smell any odor at all.
I agree with other reviewers who recommended you manage your expectations. You are dealing with another culture where English is a second language, so considering, I think their communication is very good. The process isn't as smooth as ordering something from a U.S. business and it would be nice if their website showed which items are out of stock. But they are a legit business (not a scam) and the quality of their bags are excellent. You won't be disappointed. I am very happy with both my bags and the service I received. Beautiful bags!
I was sceptic and even more so when i transferred the money and wasnt told before after that the bag i wanted was sold out. They were really helpful and they even let me pick another bag that cost 50dollars extra withouth paying extra. After the bag arrived all this was forgotten though. The bags details were perfect! And the leather smelled nice en genuine. Super happy and already looking for my next buy!
Hey I received the gorgeous Bvlgari bag from designer discreet., I love it. So pretty and accurate description to the real thing.
This is my second purchase from Designer Discreet, I loved the bag! It's Flawless! Thank you so much! I want to thank Emily in wechat's customer service. She's Awesome and great communication. I love this website and their service.
Thank you so much!
Catherine M.
I ordered a Gucci GG Marmont handbag for my wife's birthday present, with her blessing of course. I was sceptical about sending money via Western Union but i could not find anything on the internet that indicated DD was a scam so i took the plunge albeit with some doubts. I emailed the details to DD customer service and started getting responses. Lo and behold 10 Days after sending the money i received the package ( i'm in Western Australia). Good i thought! And wasted no time in opening it. Even before a thorough inspection i was totally amazed at the quality and authenticity. As far as i'm concerned it is a perfect mirror image copy of the real thing. Well done on a job very well done DD. Now i've got what is effectively a brand new Gucci Bag for a 1/4 of the asking price. I'm so proud lol. I would recommend you do it!
I I purchased the Louis Vuitton never full GM and two Cartier love bracelet and the quality for both of them is mirror image to the real bag and jewelry. I own a authentic Louis Vuitton never full and you cannot tell the difference between the real bag and bag from designer discreet. The customer service communication is great. Every time I emailed and had a question I got a response the same day. Shipping is fast. It took nine days for my bag to arrive and six days for my jewelry to arrive. The packaging is exactly like the authentic packaging. I will be placing another order very soon. The pictures on the website are exactly what you will receive, if not better in person!
I don't believe anything written on this chain as every review was written by the same person. Absolutely nothing negative about the quality of the products in this replica company. 20+ reviews. They cannot be perfect. I own 30+ real purses but have looked at fake bags worldwide and have NEVER seen a purse even at 90% perfection.
The style of writing and lack of grammatical errors are identical in every post. Don't believe this sitejabber site.
I had written a full review and thought it posted but apparently not! So I'm rewriting this review because DD is the bomb.com! Although if I have one complaint, they are a bit too pricey compared to other sites, however quality and customer service makes up tremendously!
I ordered a gucci bag from them and the one I wanted was out of stock so I had to change my order to something similar. When I received it about 10days after my payment, there was a fault in the horse it detail, which to me was rather obvious even though the quality of the bag was impeccable. I took pictures and expressed my disappointment to Emily who was very attentive and apologetic. She offered to refund me since I didn't like the photos of other bags she suggested initially. Finally, we agreed that I would pay a little extra and get a celine bag instead. The celine arrived on time and was of fantastic quality! Smelled of rich leather! I've gotten countless compliments! Love it! Thanks DD
Today I have received my Louis Vuitton Neverfull MM and I am seriously impressed by the quality of the bag. I own an original LV (Speedy) and I used to own an original Neverfull (pre-loved) and I can confirm that the quality of the bag is outstanding. The customer service was really good and very quick in replying my e-mails. The shipment was super quick - 24 h since shipment notification which is also impressive.
I will definitely return.
Has anyone order Diorama bags? I comparing them with orginals... from outside they look exact the same but from inside some of them dont look the same... example the one I would like classic black calfskin Diorama should be ligt pink inside but it is in pictur of DD peach pink. So i guess if I want to have indetic inside can not go with that one will need to choose other bag from DD.
I decided to finally make a purchase after months of thinking, I ordered a Celine mediums sized black box bag and sent the payment through bank transfer. Emily was very gracious about my hundred questions and did not waste too much time responding on Wechat. She sent me pre shipment photos to make sure I was happy with the quality before sending it off. It took about 6 days for the delivery after payments was cleared, I had to sign for it as well. On opening the box, it was neatly wrapped and the packaging was absolutely top notch. It included a box wrapped with ribbon, dust bag and shopping bag. The quality of the bag I received was unbelievable, everything was spot on, the smell of the leather was amazing. The details and hardware on the bag was just right! I am so very happy with my purchase!
OH MY LORD! Just got my bag. WOW! It is impeccable! Beyond everything I had hoped for. It was hard to step up to the plate and spend a few hundred dollars on a product from a country you have never dealt with half way across the world. I am glad I did my homework on whom I should buy from. (Thank you Purse Queen. I kept coming back to this site for education and I am glad I did and trusted what I read).
I studied this and trusted everyone that said to go with Designer Discreet. Glad I did. They have a long term customer with me. I am already planning my next purchase. Your replica is true mirror quality from the receipts to the imprinted boxes that accompanies the bag to the actual stitching and leather quality of the bag.
Again, my bag is IMPECCABLE! One final note, I didn't expect my bag to come with an additional coin purse but it did. That really impressed me because the actual chain attached to it was very high quality hardware.
Thank you again and I will be reordering again very soon.
Lee
Tennessee
USA
Answer: Lauren you should call your bank and ask them if the wire went through. I had to wait 4 weeks for my payment to arrive. It was a bank issue. They shipped once my payment was deposited into their account. The bag and wallet I got are beautiful though so it was worth the wait. I am planning on using Western Union in the future so it is an immediate payment.
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