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DepositPhotos

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Michigan
1 review
6 helpful votes
Follow Leslie R.
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Let me start by saying I'm a web designer, therefore, I am super familiar with the licensing for photos. Not only did I have to send screenshot to the SENIOR manager to show how it's falsely advertised, but you can receive better services for far less at istock, shutterstock, etc. with just a standard licensing.
Although it specifically says in both the licensing terms and pricing sheet for "individual standard licensing" that use for web and online marketing pieces are permitted use, I was informed after purchasing that is not true. Again, nowhere is that advertised. It is literally stated in multiple places on the site that that use is totally permitted. Screenshots from both pages are attached to view.
Listen to the negative reviews. This is not only shady business but you can seek other stock image sites for hundreds of dollars less and use them with standard licensing as opposed to this site's spit standard licensing that makes no sense.

Date of experience: June 17, 2021
Illinois
1 review
5 helpful votes
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Warning! Bait-and-switch tactics!
June 8, 2021

Great content but I canceled my subscription within one day because someone from their marketing department said I needed to obtain a business account. I don't see how a so-called "personal" subscription can include rights to use images for 1) print or digital use (excluding items for resale), 2) use for marketing and advertising, and 3) printing rights - up to 500,000 copies. These licensing rights were copied directly from their website. How could an individual use images for these purposes, especially for marketing and advertising, without having them be for some kind of business use? It is not logical. Since their business subscriptions are at exorbitant price points, I had to cancel. Seems like a bait-and-switch scam to me!

Date of experience: June 8, 2021
California
1 review
25 helpful votes
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It's very unclear when you purchase on this site but let's face it most people use it for marketing or selling of some sort. I think it's awful business practice then to come after users/subscribers and tell them they have to upgrade to in exorbitant amount to use them in marketing. Who is using these pics for anything else? You are not buying these to put them in a frame! They will not refund your package if you made a mistake. Found this out the hard way!

Date of experience: May 19, 2020
Indonesia
3 reviews
5 helpful votes
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No the best service -
November 11, 2017

Depositphotos are unhelpful and did not at all communicate the fact that certain editorial photos cannot be used in print format well. On the support chat they showed me a screen shot of this clearly mentioned and I have never seen that page and when I click on a image from my favorites the editorial clause is very small and hard to notice. This has cost me both MUCH time and money and when I asked for a refund on these useless photos I was refused. I absolutely do not recommend this company

Date of experience: November 8, 2017
Washington
1 review
0 helpful votes
Follow Linda M.
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I just registered on this site because I really wanna selling my photos. I can only say they have an excellent technical support. I get respond quickly when online. But I didn't manage to break into the category of photos suppliers =(

Date of experience: May 17, 2016
Illinois
1 review
6 helpful votes
Follow Bogdan B.
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There is a free trial to download 10 images over the course of 7 days. It is not made blatantly clear that you must manually cancel your account before a $299 yearly charge is activated at the end of the trial; the receipt simply says $0.00 charged to your credit card. Thankfully, by negotiating with customer service, I was able to change it to a monthly account ($29). I believe the refund was honored, but I will check back in if it was not. I do not mind paying money for stock photos, but it was pretty shady how the license purchasing transpired.

Date of experience: July 9, 2020
Arizona
1 review
0 helpful votes
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Just what I needed and good prices too!
February 17, 2019

I reviewed many different stock photo sites. I chose this one because of the quality/price ratio. I've also found it simple to navigate and the convenient pricing/subscription options make it perfect. Purchase what you need, start and stop subscriptions easily. Thumbs up DepositPhotos!

Date of experience: February 13, 2019
Canada
1 review
0 helpful votes
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Great
April 19, 2018

A great site with lots of selection. Very happy with my purchase thanks so much. Requiring me to put in 100 characters for this review is annoying though so this better be enough words or I will delete my account

Date of experience: April 17, 2018
Washington
1 review
0 helpful votes
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Best source for what I was looking for
June 12, 2018

It seemed that whatever I needed, the search engine could supply me with a selection of images. I was greatly impressed and will continue to be a user whenever the need for images comes up. They have my full recommendation.

Date of experience: June 11, 2018
Ohio
1 review
0 helpful votes
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I've been using this vendor for a couple years. The product and download process have been consistently good. Ran into a couple minor issues with purchases which their customer service has always made right. Sometimes support has come across as impatient when the info I asked for was available but not readily apparent at the time. This is my only negative for them; they have improved, and I would recommend them.

Date of experience: May 15, 2018
Indiana
1 review
7 helpful votes
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Auto Renewal Nightmare
January 4, 2017

Once you purchase a monthly plan, no matter how many steps you take to turn off auto-renewal you will find that it comes out of your account anyway. Then you have to call and wait a week a week or so for them to reverse the charges. It seems their entire business is built upon the likelihood that most people won't go through the trouble to stop it. I continue to use them because they have the best cost and we have to purchase several images one month out of each quarter.

I've decided that after our next purchase, I'm going to delete our bank account info completely and then re-enter it when we need images again. This may cancel our account altogether, however. I'll have to try it and see.

Date of experience: January 4, 2017
Delaware
1 review
1 helpful vote
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Great search capabilities with useful filters
December 11, 2018

I've used other stock resource tools, but DepositPhotos has a better search capability that returns quality options every time. I do a lot of promotional illustration work, so the "vectors" filter is such a relief to have for my search options. I've been able to find suitable resources and photos extremely fast for every project I've worked on. Really worth the subscription.

Date of experience: December 10, 2018
Texas
1 review
0 helpful votes
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Easy and manageable
February 19, 2018

If you're purchasing stock photos than you already know why you would need to and what you're using them for. Knowing that, Deposit Photo has a solid and flex plan has worked out great for my needs. I also like the way that licensing is laid out and simplified, with a printable license attached to each file on my "Downloaded Images" page. Super usable.

Date of experience: February 17, 2018
New York
4 reviews
9 helpful votes
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Had some difficulties with my account. I was told this was a computer problem and was sent to tech. They were good to me when I bought their plan but you cant talk with tech and both their toll free number and regular phone number does not work. If they close down for some reason, there should be an answering machine that at least says that they are closed for the day, the week or whatever and will reopen at some point. Terrible service.

Date of experience: July 28, 2017
California
1 review
0 helpful votes
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Amazing selection & Price
February 17, 2019

I have to say this is the best stock photo website. Not only prices are reasonable but amazing selections. I run ecommerce and constantly looking for fresh images. But I don't have a problem finding one. Great experience.

Date of experience: February 13, 2019
Texas
1 review
3 helpful votes
Follow Geri M.
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I can never get your technical support. I am a new subscriber have temporary vision problems and cannot find my purchases. I don't know where they go. Cannot find anybody to answer the telephone when I call for tech-support I need help. Please call me at *******654 thank you

DepositPhotos attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 13, 2017
Florida
2 reviews
12 helpful votes
Follow Tina G.
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Keep trying to cancel & it keeps coming back & just got email thanking for a second subscription so I called credit card company to dispute charges & block them!
Will never, ever trust this company again

Date of experience: December 31, 2019
Maryland
1 review
1 helpful vote
Follow Linda E.
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The site is a little hard to navigate - I had to contact customer support just to figure out how to sort my photos into folders. I use the photos for my romance covers, and most of the photos are cropped too close to for use. There are some great-looking male and female models, but most are shoulder and above shot that I cant use. More full body photos would be nice. Also not crazy about the forced-subscription model. They dont really let you buy one photo at a time.

Date of experience: October 11, 2018
Canada
1 review
2 helpful votes
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Free photo offer
August 22, 2017

Your e-mail said x number of photos for free so I signed up. I put in my credit card as I thought after the free photos for the month I would then be charged the monthly fee. But the charge came through immediately.
I did like the photos I downloaded, I have no issues with your content just your advertising. I was going to send in a ticket but I will ask you here to please cancel my subscription since i am not confident of any future offers with your membership.
Thanks
Diane Greenwood

Date of experience: August 20, 2017
Ukraine
2 reviews
1 helpful vote
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I like it.
June 28, 2016

Using this website for a month, now I'm already download almost a hundred photos, all of them are high quality, as for me it's better to sign up for a month than by per each new photo. Also, downloaded one video for my YouTube blog, works great. Good website, but all the content are paid.

Date of experience: June 28, 2016

Overview

DepositPhotos has a rating of 2.6 stars from 316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DepositPhotos most frequently mention customer service, credit card and auto renewal. DepositPhotos ranks 8th among Stock Photos sites.

service
40
value
39
shipping
24
returns
29
quality
37
+14